Release Number | AIX | Linux | Solaris | Windows |
---|---|---|---|---|
6.0.008.01 [06/15/15] – Hot Fix | X | X | X | |
6.0.007.00 [03/31/15] – Hot Fix | X | X | X | |
6.0.006.00 [03/04/15] – Hot Fix | X | X | X | |
6.0.005.00 [02/18/15] – Hot Fix | X | X | X | |
6.0.004.00 [01/26/15] – Hot Fix | X | X | X | |
6.0.003.01 [01/23/15] – Hot Fix | X | X | X | |
6.0.001.00 [07/31/14] – General | X | X | X |
This release note applies to all 6.0 releases of the Gplus Adapter for Verint WFM.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release of this product. There are no restrictions for this release. This release contains no new features or functionality:
This release includes the following modifications:
Fixed bug where iWD workitems transferred from an agent's Place to a group workbin were not tracked properly. (WFM-1915)
Fixed bug where released events for the calls on the dialing agent's Place were not being recognized when
the dialed consult call was queued more than once and the voice/parallelQueuesEnabled
Option
was enabled. (WFM-1912)
Fixed bug where an integer overflow could expire interactions or call flows prematurely in certain rare cases. (WFM-1911)
The Adapter now catches the exception generated when certain routed calls expire without being answered. This change just removes the stack trace from the log and does not affect the reporting . (WFM-1908)
Modified the windows_install.bat
subroutine scripts to correct problems with restarting the script
with incomplete configuration. (WFM-1862)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new feature:
verint.version
, has been added to the historical.reports
and
historical:< stream name >
Option Sections. This Option affects the format of the
voice
Contact Statistics report and how time intervals are reported in the
email
Contact Statistics report.
historical.reports/verint.version
or historical:< stream name >/verint.version
legacy
(default) voice
Contact Statistics report.email
Contact Statistics report.
l1.x
voice
Contact Statistics report.
email
Contact Statistics report.
This release includes the following modifications:
The times in the email
Contact Statistics report can now be reported in seconds. (WFM-1895)
A Volume Handled ( VH ) statistic can now be added to the voice
Contact Statistics report. (WFM-1897)
Improved the error handling when a scheduled configuration download does not take place. Expanded error message and now catch
NullPointerException
. (WFM-1901)
Fixed bug where registering a newly added Place
would generate status updates for all Places
registered with the
Interaction Server
occasionally resulting in incorrect RTA states. (WFM-1902)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality:
This release includes the following modifications:
The ACW
sessions that are not associated with a routed call (application/acwStrategy = pendingOnly
) are now considered Unattached
and will be reported as ACW
when the application/countUnattachedACW
Option is enabled. (WFM-1894)
Fixed bug where exceptions were being thrown on ServerDisconnected
events generated during the Adapter's shutdown. (WFM-1893)
Changed the response to a missing Host
object in the Adapter's configuration so that a descriptive error message is logged when the exception is thrown. (WFM-1892)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains no new features or functionality:
This release includes the following modifications:
Fixed a bug where renamed Options in the alarmCodes
Option Section caused an exception to be thrown if the name did not match one of the expected Option names. (WFM-1887)
Fixed bug where Abandoned events on secondary queues would trigger false Abandon counts for vht
calls. (WFM-1853)
Fixed bug where NullPointerExceptions
were generated when call flows are removed from the internal tables by non-event triggers. (WFM-1891)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
vht
, has been added to configure how the Adapter tracks and generates statistics
for inbound calls when the caller selects VirtualHold callback rather than waiting for an available agent. It
should be noted that the Adapter presently only supports VirtualHold - Concierge mode. The following Options are
included in the new Section:attribute.determiner
- identifies the event attribute that contains the unique call ID associated with the callbackdefaultRetries
- number of times the callback will be attempteddefaultTimeout
- length of time that the callback is retainedtimeToFlushAt
- time of day when the incomplete callbacks are removedThis release includes the following modifications:
Added the new vht
Option Section to configure how VirtualHold callbacks are tracked by the Adapter. (WFM-1853)
Modified the window installation scripts to deal with restarting an installation after problems occur. (WFM-1862)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new functionality:
chats
as implemented by the
Genesys Workspace Desktop Edition.maximum number of monitored Places in last 24 hours
maximum number of monitored Places since startup
maximum number of monitored agent DNs in last 24 hours
maximum number of monitored agent DNs since startup
maximum number of concurrent agents in last 24 hours
maximum number of concurrent agents since startup
application/shortAbandonEnabled
, has been added to change how the Adapter
counts abandoned inbound calls or chats. Short abandon thresholds can then be set by media type and/or
each Virtual Queue (VQ):voice/defaultShortAbandonThreshold
chat/defaultShortAbandonThreshold
GPlus_WFM/shortAbandonThreshold
This release includes the following modifications:
Added support for two-step transfers of chats
. (WFM-1883)
Fixed bug where the reason.notReady.determiner
setting in the voice
Option
section was not defaulting to the setting in the event.properties
Option section. (WFM-1882)
Added six statistics to the MonitoringStatistics that are logged every 5 minutes. (WFM-1881)
Fixed the error where abandons on multi-media VQs were not tracked. (WFM-1878)
Fixed the error in the application template where the logThreshold
had the wrong name. (WFM-1877)
Added the new application/shortAbandonEnabled
Option with configured short abandon thresholds. (WFM-1875)
A full agent state dump is sent by the RTA state holder when a formerly disabled RTA stream is enabled and a connection established. (WFM-1865)
The write exception thrown while generating the recovery logs no longer terminates the Adapter startup. (WFM-1863)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality.
A new Option, application/acwStrategy
, has been added to configure how the adapter
tracks ACW
time not directly attached to a routed interaction.
This release includes the following corrections and modifications:
Added the new application/acwStrategy
Option. (WFM-1858)
The Adapter now uses multiple registration requests to the InteractionServer to keep the number of Places listed in each request to a limit of 50K. This enables more than 64K Places to be registered with the Interaction Server. (WFM-1857)
The Option, rta/stateTransformer.class
, has been removed. (WFM-1851)
This section provides the latest information on known issues and recommendations associated with this product.
The Gplus Adapter does not support Outbound Campaign ASM Dialing Modes: Predictive with Seizing or Progressive with Seizing.
Found In: 5.2.010.00 | Fixed In: 6.1.001.00 |
Streams do not support individual Time Zones for each Stream. The
application/timeZone
Option applies to all of the configured Streams
Found In: 5.1.001.00 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
The rta/stateTransformer.class
option has been removed. The former default,
VerintRTAStateTransformer
, is always used.
Discontinued As Of: 6.0.001.00 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.
Genesys Gplus Adapter for Verint WFM Installation and Configuration Guide contains detailed reference information for the Gplus Adapter for Verint WFM including configuration options and specific functionality.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.