Release Note

Gplus Adapter for Siebel CRM
Multimedia Component

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2018

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.300.20 [03/02/18] – Hot Fix X   X X   X
8.0.300.11 [04/28/17] – Hot Fix X   X X   X
8.0.300.08 [12/15/16] – General X   X X   X
8.0.210.08 [01/25/16] – Hot Fix X   X X   X
8.0.210.06 [12/24/15] – Hot Fix X   X X   X
8.0.210.04 [12/14/15] – General X   X X   X
8.0.200.10 [07/15/15] – General X   X X   X
8.0.110.09 [10/31/14] – Hot Fix X   X X   X
8.0.110.04 [06/12/14] – General X   X X   X
8.0.100.34 [12/27/13] – Hot Fix X   X X   X
8.0.100.27 [08/01/13] – General X   X X   X
8.0.100.13 [11/27/12] – General X   X X   X
8.0.001.27 [08/16/12] – Hot Fix X   X X   X
8.0.001.25 [04/30/12] – General X   X X   X
8.0.001.14 [12/08/11] – General X   X X   X
8.0.000.13 [12/06/10] – General X   X X   X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of Gplus Adapter for Siebel CRM Multimedia Component.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your Genesys Customer Care representative if you have any questions.


Release Number 8.0.300.20 [03/02/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly processes a chat interaction in a scenario when a chat interaction is accepted a second time, after the first attempt fails. Previously, the Adapter terminated unexpectedly under the mentioned conditions. (GPSBL-5268)


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Release Number 8.0.300.11 [04/28/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


This component works in conjunction with Gplus Communication Server for Siebel CRM and Gplus Adapter for Siebel CRM Voice. As a result, this release requires version 8.0.300.11 or later of those components.


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Release Number 8.0.300.08 [12/15/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.210.08 [01/25/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The values of the following strings in GenSymbolicStrings.sif are now correct:

Previously, these strings contained incorrect values. (GPSBL-5025)


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Release Number 8.0.210.06 [12/24/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly processes events that have an undeclared media type (in the Siebel CTI profile). Previously, in this scenario, the Adapter terminated unexpectedly or produced a non-readable log statement. (GPSBL-4995).


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Release Number 8.0.210.04 [12/14/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.200.10 [07/15/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections.

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Release Number 8.0.110.09 [10/31/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.110.04 [06/12/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new features that were introduced in this release of the Gplus Adapter for Siebel CRM Multimedia Component:

Corrections and Modifications

This release also includes the following corrections and modifications:


Performance between the Adapter and Chat is improved. Previously, the Adapter sometimes experienced slow performance with Chat due to non-optimized Siebel-side customizations. (GPSBL-4516)


Performance between the Adapter and email is improved. Previously, agents sometimes experienced delays when opening an email due to non-optimized Siebel-side customizations. (GPSBL-4556)


The voice-related CTI toolbar buttons no longer become inactive if an agent who has open media and voice-related work items is forcibly disconnected from Interaction Server. (GPSBL-4558)

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Release Number 8.0.100.34 [12/27/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.100.27 [08/01/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes the new feature that was introduced in this release of the Gplus Adapter for Siebel CRM Multimedia Component:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.100.13 [11/27/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Gplus Adapter for Siebel CRM Multimedia Component.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.001.27 [08/16/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly handles the GSW_USER_EVENT = "ChainedRecordsDataEnd" user event in the following scenario:

  1. The Adapter is configured for multiple client connections.
  2. The GSW_USER_EVENT = "ChainedRecordsDataEnd" user event is sent from Interaction Server.
  3. The Interaction Server configuration option, allow-multiple-agent-connections, is set to true.

Previously, if the Adapter was dedicated to another client, it would terminate unexpectedly when processing the GSW_USER_EVENT = "ChainedRecordsDataEnd" user event. (ER# 298358079)


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Release Number 8.0.001.25 [04/30/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now processes the DoNotCallAcknowledge event that is sent from Outbound Contact Server. Previously, the Adapter did not process this event, because the DoNotCall device command did not execute completely.

Note: To ensure this fix functions correctly, you must also apply the Gplus Communication Server for Siebel CRM release 8.0.001.26 Installation Package (IP).

(ER# 294958061)


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Release Number 8.0.001.14 [12/08/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Gplus Adapter for Siebel CRM Multimedia Component.

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.000.13 [12/06/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of Gplus Adapter for Siebel CRM Multimedia Component.

Corrections and Modifications

This release includes the following correction and modification that were made between release 7.5 or earlier releases and the initial 8.0 release:


The Adapter now correctly handles email replies. Previously, if the CC: field was more than 255 characters long, an email reply could not be sent. (ER# 249398554)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


If an agent who has open media and voice-related work items is forcibly disconnected from Interaction Server, then the voice-related CTI toolbar buttons become inactive. (GPSBL-4558)

Found In: 8.0.100.34 Fixed In: 8.0.110.04

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued features or functions for this product.


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Internationalization

Information in this section is included for international customers.


Language Packs are supported in 8.0.0 releases of this product. Language Packs allow installers to select the language in which the user interface and online help files are displayed. For details on what Language Packs are available, including languages, see the Gplus Adapter for Siebel CRM Release Notes section of the Documentation website.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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