Release Note

Gplus Adapter for Siebel CRM Multimedia Component

7.5.x

Genesys Telecommunications Laboratories, Inc. © 2007–2011

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.5.000.65 [10/05/11] – Hot Fix X     X   X
7.5.000.52 [06/04/10] – General X     X   X
7.5.000.50 [03/23/10] – Hot Fix X     X   X
7.5.000.42 [10/23/09] – General X     X   X
7.5.000.40 [09/15/09] – Hot Fix X     X   X
7.5.000.31 [06/12/09] – Hot Fix X     X   X
7.5.000.20 [08/07/08] – General X     X   X
7.5.000.13 [08/17/07] – General X     X   X

Link to 7.2 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 7.5 releases of Gplus Adapter for Siebel CRM Multimedia Component.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 7.5.000.65 [10/05/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction:


The Adapter no longer stops request processing in the following scenario:

  1. Multiple, simultaneous RequestService requests arrive that are almost identical (AgentId, DNList, and so on).
  2. The open-media-driver and service-duplicate-overwrite application options are set to true.

Note: This component must be used with the 7.5.000.65 release of the Gplus Communication Server for Siebel CRM component.

(ER# 269095203)


Top of Page


Release Number 7.5.000.52 [06/04/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


The Multimedia driver now correctly updates the workitem after executing the OpenMediaChangeProperties command. Previously, when Siebel sent an OpenMediaChangeProperties command, the Multimedia driver did not update the workitem and did not send the correct data to Siebel. (ER# 248372434)


Top of Page


Release Number 7.5.000.50 [03/23/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


When using Interaction Server 7.6 or later, the Interactions view that represents the content of workbins now refreshes properly. Previously, a logout followed by a login to OpenMedia was required to refresh the content. (ER# 238186324)


Top of Page


Release Number 7.5.000.42 [10/23/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


The Adapter now correctly maintains its connection to Interaction Server during reconnection to Configuration Server. Previously, if the Adapter had lost its connection to Configuration Server, during reconnection it would subsequently lose its connection to Interaction Server. (ER# 236373933)


Top of Page


Release Number 7.5.000.40 [09/15/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


The Adapter has been updated to correct an issue that arose when it attempted to re-connect to Configuration Server. Previously, it experienced a fatal error when attempting to make this re-connection. (ER# 233855709)


Top of Page


Release Number 7.5.000.31 [06/12/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix release for this product. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This release contains no corrections or modifications.


Top of Page


Release Number 7.5.000.20 [08/07/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Note: Release 7.5.000.20 of the Gplus Adapter for Siebel CRM Multimedia Component requires release 7.5.000.20 or greater of the Gplus Communication Server for Siebel CRM.

Corrections and Modifications

This release includes the following corrections and modifications:


This release contains no corrections or modifications.


Top of Page


Release Number 7.5.000.13 [08/17/07] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of Gplus Adapter for Siebel CRM Multimedia Component.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.2 or earlier releases and the initial 7.5 release:


This release contains no corrections or modifications.


Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Release 7.5.000.20 of Gplus Adapter for Siebel CRM Multimedia Component will not work correctly with versions of Gplus Adapter for Siebel CRM Voice Component or Gplus Communication Server for Siebel CRM earlier than 7.5.000.20.

Found In: 7.5.000.20 Fixed In: 

When using Interaction Server 7.6 or later, the Interactions view that represents the content of workbins does not refresh properly. To refresh its content, you need to logout and then login again to OpenMedia. (ER# 238186324)

Found In: 7.5.000.13 Fixed In: 7.5.000.50

There is a known issue with a localized Siebel environment. See the Internationalization section, below.


Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions for this product.


Top of Page


Internationalization

Information in this section is included for international customers.


When using the Multimedia Component of this Adapter in a Siebel Server without an American English (ENU) language pack, it is necessary to make sure that the PickList Action Type (TODO_TYPE) and PickList Action Status (EVENT_STATUS) values are defined for both the localized and English (ENU) languages. (ER#s 145961871, 146997495)


Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

Top of Page