Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.5.000.65 [10/05/11] – Hot Fix | X | X | X | |||
7.5.000.52 [06/04/10] – General | X | X | X | |||
7.5.000.50 [03/23/10] – Hot Fix | X | X | X | |||
7.5.000.42 [10/23/09] – General | X | X | X | |||
7.5.000.40 [09/15/09] – Hot Fix | X | X | X | |||
7.5.000.31 [06/12/09] – Hot Fix | X | X | X | |||
7.5.000.20 [08/07/08] – General | X | X | X | |||
7.5.000.13 [08/17/07] – General | X | X | X |
This release note applies to all 7.5 releases of Gplus Adapter for Siebel CRM Multimedia Component.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release does not contain any new features or functionality.
Support for Microsoft Windows Server 2008 and 2012 was added on May 5, 2015.
This release includes the following correction:
The Adapter no longer stops request processing in the following scenario:
RequestService
requests arrive that are almost identical (AgentId
, DNList
, and so on).
open-media-driver
and service-duplicate-overwrite
application options are set to true
.
Note: This component must be used with the 7.5.000.65 release of the Gplus Communication Server for Siebel CRM component.
(ER# 269095203)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following correction or modification:
The Multimedia driver now correctly updates the workitem after executing the OpenMediaChangeProperties
command. Previously, when Siebel sent an OpenMediaChangeProperties
command, the Multimedia driver did not update the workitem and did not send the correct data to Siebel. (ER# 248372434)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release does not contain any new features or functionality.
This release includes the following correction or modification:
When using Interaction Server 7.6 or later, the Interactions
view that represents the content of workbins now refreshes properly. Previously, a logout followed by a login to OpenMedia
was required to refresh the content. (ER# 238186324)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following correction or modification:
The Adapter now correctly maintains its connection to Interaction Server during reconnection to Configuration Server. Previously, if the Adapter had lost its connection to Configuration Server, during reconnection it would subsequently lose its connection to Interaction Server. (ER# 236373933)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release does not contain any new features or functionality.
This release includes the following correction or modification:
The Adapter has been updated to correct an issue that arose when it attempted to re-connect to Configuration Server. Previously, it experienced a fatal error when attempting to make this re-connection. (ER# 233855709)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release contains the following new features or functionality.
The device command @some-media@OpenMediaChangeMediaStateReason
has been implemented to allow a reason code and description to be associated with a media state when an agent is logged in to the media. For an example of this device command, see the GenComm_universal.def
file (included in the Installation Package). The device-command description is:
@some-media@OpenMediaChangeMediaStateReason
|
|||
Description |
This device command allows dynamic updates to the agent media state reason for the some-media media type.
|
||
stringParam | Not used | ||
datasetParam | Reason (ReasonCode) | Optional | The reason value. |
Description (ReasonValue) | Optional | The description value. |
Note: For all device commands that take Reason
and Description
parameters, new equivalent parameters ReasonCode
and ReasonValue
(respectively) have been implemented for compatibility with the Gplus Adapter for Siebel CRM Voice Component. (ER# 227184465)
This release includes the following corrections and modifications:
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
Note: Release 7.5.000.20 of the Gplus Adapter for Siebel CRM Multimedia Component requires release 7.5.000.20 or greater of the Gplus Communication Server for Siebel CRM.
This release includes the following corrections and modifications:
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of Gplus Adapter for Siebel CRM Multimedia Component.
This release includes the following corrections and modifications that were made between Release 7.2 or earlier releases and the initial 7.5 release:
This release contains no corrections or modifications.
This section provides the latest information on known issues and recommendations associated with this product.
Release 7.5.000.20 of Gplus Adapter for Siebel CRM Multimedia Component will not work correctly with versions of Gplus Adapter for Siebel CRM Voice Component or Gplus Communication Server for Siebel CRM earlier than 7.5.000.20.
Found In: 7.5.000.20 | Fixed In: |
When using Interaction Server 7.6 or later, the Interactions
view that represents the content of workbins does not refresh properly. To refresh its content, you need to logout and then login again to OpenMedia.
(ER# 238186324)
Found In: 7.5.000.13 | Fixed In: 7.5.000.50 |
There is a known issue with a localized Siebel environment. See the Internationalization section, below.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functions for this product.
Information in this section is included for international customers.
When using the Multimedia Component of this Adapter in a Siebel Server without an American English (ENU) language pack, it is necessary to make sure that the PickList Action Type (TODO_TYPE) and PickList Action Status (EVENT_STATUS) values are defined for both the localized and English (ENU) languages. (ER#s 145961871, 146997495)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Gplus Adapter 7.5 for Siebel CRM Deployment Guide. This guide lists system requirements and describes how to install and configure the Gplus Adapter.
Gplus Adapter 7.5 for Siebel CRM User's Guide. This guide contains step-by-step instructions on how to use the Adapter.
Gplus Adapter 7.5 for Siebel CRM Developer's Guide. This guide provides information used to customize the Adapter.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.