Release Note

Gplus Adapter for Siebel CRM Multimedia Component

7.2.x

Genesys Telecommunications Laboratories, Inc. © 2006–2007

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.2.000.26 [08/16/07] – Hot Fix X     X   X
7.2.000.20 [03/14/07] – Hot Fix           X
7.2.000.19 [02/05/07] – Hot Fix           X
7.2.000.13 [09/22/06] – General X     X   X

Link to 7.1 Product Release Note
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 7.2 releases of the Gplus Adapter for Siebel CRM Multimedia Component. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release. A table in the Contents section lists at a high level the supported operating systems for each release. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.

The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.

The Discontinued Support section is also a cumulative list with the most recent items at the top of the list. This list includes functionality that is no longer supported and the release number of the version in which support was discontinued.

Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.


Release Number 7.2.000.26 [08/16/07] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of the Adapter.

Corrections and Modifications

This release includes the following corrections and modifications:


This release of the Genesys Gplus Adapter for Siebel CRM Multimedia component requires deployment of version 7.2.000.26 (or higher) of the Genesys Gplus Communication Server for Siebel CRM.


The previous version of the Adapter's Multimedia component failed to parse user data and caused an abort in the Gplus Communication Server on the Solaris platform. This problem has been fixed. (ER# 138103262)


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Release Number 7.2.000.20 [03/14/07] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of the Adapter.

Corrections and Modifications

This release includes the following corrections and modifications:


This release of the Genesys Gplus Adapter for Siebel CRM Multimedia component requires deployment of version 7.2.000.21 (or higher) of the Genesys Gplus Communication Server for Siebel CRM.


The previous version of the Adapter's Multimedia component did not allow creation of additional sessions for an agent beyond the first session. The current version of the Multimedia component introduces an alternative behavior when a new session is created while an old session is disabled. To enable the new behavior, set the Genesys Gplus Communication Server for Siebel CRM Application option open-mediadriver:service-duplicate-overwrite to true (the default value is false). This new override behavior is a useful work-around if the Siebel system does not close a session when the browser is closed. (ER# 108801755)


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Release Number 7.2.000.19 [02/05/07] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. No new features were introduced in this release of the Adapter.

Corrections and Modifications

This release includes the following correction:


In the previous version of the Adapter, new line characters in chat standard responses were replaced with the <br> tag. This created a problem with chat, since chat treats the <br> tag literally. This problem has been corrected. Now, when a standard response is applied to chat, the conversion of new line to <br> is not performed. All changes are in the GplusMCR_Email_Chat.sif file, so driver redeployment and reconfiguration are not required. (ER# 102035885)


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Release Number 7.2.000.13 [09/22/06] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.2 release of the Gplus Adapter for Siebel CRM Multimedia Component.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.1 or earlier releases and the initial 7.2 release:


This release contains no corrections or modifications.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


There is a known issue with a localized Siebel environment. See the Internationalization section, below.


The Adapter's Multimedia component fails to parse user data and causes an abort in the Gplus Communication Server on the Solaris platform. (ER# 138103262)

Found In: 7.2.000.20 Fixed In: 7.2.000.26

The Adapter's Multimedia component does not allow creation of additional sessions for an agent beyond the first session. (ER# 108801755)

Found In: 7.2.000.13 Fixed In: 7.2.000.20

New line characters in chat standard responses are replaced with the <br> tag. This creates a problem with chat, since chat treats the <br> tag literally. (ER# 102035885)

Found In: 7.2.000.13 Fixed In: 7.2.000.19

When in Chat mode, the Print and Print Preview menu items are enabled but do not work as expected. (ER# 64461785)

Found In: 7.2.000.13 Fixed In: 

Using the Print and Print Preview menu items for viewing e-mail displays only the HTML tags instead of the actual HTML in a viewable format. (ER# 64461701)

Found In: 7.2.000.13 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Siebel version 7.0.4

Discontinued As Of: 7.2

Genesys 6.5

Discontinued As Of: 7.2

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Internationalization

Information in this section is included for international customers.


When using the Multimedia Component of this Adapter in a Siebel Server without an American English (ENU) language pack, it is necessary to make sure that the PickList Action Type (TODO_TYPE) and PickList Action Status (EVENT_STATUS) values are defined for both the localized and English (ENU) languages. Please note that some applets may display these duplicated English values along with localized values.

(ER# 145961871)


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

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