Release Note

Contents

Introduction

This release note applies to all 7.5 releases of Gplus Communication Server for Siebel CRM.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Guide.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.

Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain new features or functionality.

• Support for Microsoft Windows Server 2008 and 2012 was added on May 5, 2015.

Corrections and Modifications

This release includes the following correction or modification:

The Genesys Communication Driver no longer sends an incorrect port number to the Genesys Communication Server when it is unable to open a listening port. Previously, if the Communication Driver was unable to open a listening port, it sent an incorrect port number to the Communication Server, which then failed when trying to connect. (GPSBL-4613)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Communication Server no longer stops request processing in the following scenario:

1. Multiple, simultaneous RequestService requests to the Multimedia component arrive that are almost identical (AgentId, DNList, and so on).
2. The open-media-driver and service-duplicate-overwrite application options are set to true.

(ER# 269095203)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

Genesys Communication Server now correctly handles creating and terminating a Service simultaneously. Previously, Genesys Communication Server terminated unexpectedly in this scenario. (ER# 243255316)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

The Genesys Communication Driver and Server now function properly when attempting to communicate with an unknown prototype. Previously in this scenario, the two components sometimes stopped functioning during standard operation. (ER# 248029715)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

This release of the Adapter corrects an issue related to memory leaks in Genesys Communication Driver and Server. Previously, during standard operation, the Genesys Communication Driver and Server could stop functioning after some period of time. (ER#s 247454737, 247454699, 247498064, 247538941)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

This release of the Adapter corrects an issue related to exchanges between Genesys Communication Driver and Server. Previously, during Siebel agent login, the Genesys Communication Driver (GenCommDrv) could stop functioning if no Genesys Communication Server (GenCommSrv) was available. (ER# 246579216)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:

The Communication Server has been updated so that it does not use the communication thread for additional, time-consuming, operations. Previously, its use of the communication thread for additional operations could lead to communication troubles. (ER# 245171973)

With this release, if an outgoing connection from Communication Driver to Communication Server is dropped, only sessions that use this connection are cleaned, and they are restored with the restoration of this connection. Previously, if one of these outgoing connections was dropped, all sessions in the ISCDriverInstance were cleaned (the toolbar was greyed out), and sessions were restored only when one of the outgoing connections was restored. (ER# 245799091)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This release contains the following new feature or functionality.

• ADDP protocol is now supported for connections between Gplus Communication Server and Gplus Communication Driver. In connection with this support, three new options, ADDPTimeout, ADDPRemoteTimeout, and ADDPTrace are now available in the Gplus Communication Sever Application object and the Gplus Communication Driver .ini file. Refer to the Deployment Guide for details.
  
  Note: The “Gplus Media Routing for Siebel CRM” deployment procedure has changed. If you use Media Routing and migrate to a release of Gplus Communication Server for Siebel CRM that supports ADDP, make sure you follow the updated instructions in the deployment procedure noted in chapters 2 and 8 of the Deployment Guide. (ER# 227021488)

Corrections and Modifications

This release includes the following correction or modification:

The Server has been updated so that logging in a Siebel agent who does not have a configured agent id (Agent Login) does not raise an error. Previously, logging in an agent who did not have an id configured caused e-mail to stop functioning for all agents. (ER# 228173473)

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Supported Operating Systems

New in This Release

This is a hot fix release for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:

This release of the Adapter corrects an issue related to exchanges between Genesys Communication Driver and Server. Previously at times, after receiving a DeliveryError notification, the Genesys Comunication Driver (GenCommDrv) stopped receiving commands from Genesys Comunication Server (GenCommSrv). (ER# 231086551)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

After executing RequestService and ReleaseISCServiceInstance commands simultaneously, the Genesys Communication Server stopped sending/receiving events/commands to/from Siebel. This problem is fixed. (ER# 214479699)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of the Gplus Communication Server for Siebel CRM.

Corrections and Modifications

This release includes the following corrections and modifications:

Attention: If you upgrade your Gplus Communication Server for Siebel CRM component to version 7.5.000.27, you must also upgrade your Gplus Adapter for Siebel CRM Voice Component component to version 7.5.000.27.

Due to an issue with Genesys Configuration Server Proxy 7.1, the Adapter was returning the following error message, Cannot connect to Configuration Server. To fix this issue, upgrade to Configuration Server Proxy 7.2 or Configuration Server Proxy 7.5. (ER# 221283606)

Previously on AIX, the Adapter did not work properly. Most notably, the GenCommServer component stopped responding during the reconnection between the GenCommDrv and GenCommServer components. This problem was caused by an AIX compiler issue, and resulted in an optimization option being excluded. This problem is fixed. (ER# 194896293)

Previously, the Adapter reported the RUNNING state to the Local Control Agent (LCA) before a listening port was available. This problem is fixed. (ER# 217665588)

Previously, invalid configuration-parameter option values could be applied to GenCommServer and GenCommDrv objects. This problem is fixed. (See, the Gplus Adapter for Siebel CRM Deployment Guide for details.) (ER# 218201901)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release contains the following new feature.

• A new option, ServiceInactivityTimeout, has been added to the HTTP section of the Gplus Communication Server's Application object in Configuration Manager.

  ServiceInactivityTimeout

  Default Value: 3600000 (in milliseconds—one hour)
  Valid Values: >=600000 (0 is valid to mean the timeout is not used.)
  Changes Take Effect: At application restart
  
  If there is no agent activity during the period of the timeout, the agent's session is treated as lost, and is removed.

  Additionally, there are some enhancements to the available logging. If the log level is set to DEBUG, then incoming and outgoing statistics connections will be logged. For this purpose, a voice CTI service profile parameter, Service:AgentId ={@AgentId}, has been introduced. (It must be manually added to the voice profile—the GenComm_universal.def file—if it is not present there already.) This parameter provides the agent ID for statistics on outgoing connections usage; if you do not add this parameter, the session ID will be used instead. No changes are required for the multimedia CTI profile. (ER# 216524145)

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections or modifications for this release.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The Genesys Communication Server did not work with the Configuration Server Proxy, nor with any other non-standard (DBID not equal to 99) Configuration Server. This problem is fixed. (ER# 195764921, 202444185)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Note: Release 7.5.000.20 of Gplus Communication Server for Siebel CRM requires the following related components to be updated as well:

• Gplus Adapter for Siebel CRM Voice Component release 7.5.000.20 or greater
• Gplus Adapter for Siebel CRM Multimedia Component release 7.5.000.20 or greater

Corrections and Modifications

This release includes the following corrections and modifications:

This release contains no corrections or modifications.

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Previously, when switching from the primary Gplus Communication Server to the backup Gplus Communication Server in a high availability configuration, the backup server did not process the request properly and no driver instances were created. This problem is fixed. (ER# 183658343)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

For unknown reasons, the socket connection was not re-opened, which made the toolbar unavailable. This problem is fixed. (ER# 187558652)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The Gplus Communication Server stopped responding when a broken connection to the Configuration Server was restored. This situation occurred if the Gplus Communication Server had a connection to Message Server. This problem is fixed. (ER# 175871593)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

The Gplus Communication Server incorrectly handled the MaxClientConnections option. This created performance issues when multiple instances of the Gplus Communication driver module were used with a single Gplus Communication Server (for example, multiple profiles pointing to the same Gplus Communication Server). This problem is fixed. (ER# 165122157)

Multiple instances of the Gplus Communication driver on the same host attempted to use the same log file. As a result, only the first instance of the driver was able to create a log file. The rest of the instances did not have logging capabilities at all. This problem is fixed. (ER# 165570433)

The Gplus Communication driver did not detect a failure to open a port for listening. This prevented the Adapter from working when there are multiple instances of the Gplus Communication driver on the same host. This problem is fixed. (ER# 164685401)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

For switch-over situations in Warm Standby configurations, the Gplus Communication Driver continued its attempts to connect to the primary Gplus Communication Server and did not try to connect to the backup Gplus Communication Server. This problem is fixed. (ER# 157112105)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of Gplus Communication Server for Siebel CRM.

• Supports Siebel 8.0.
• Offers secure connection between the Gplus Communication Driver and the Gplus Communication Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.2 or earlier releases and the initial 7.5 release:

This release contains no corrections or modifications.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Genesys Communication Driver can stop functioning if no Genesys Communication Server is running when an agent configured to use it is trying to log in to Siebel. To avoid this known issue, ensure that Genesys Communication Servers used by agents are running before agents attempt to log in. (ER# 246579216)

Due to an issue with Genesys Configuration Server Proxy 7.1., the Adapter returns the following error message, Cannot connect to Configuration Server. To avoid this issue, use Configuration Server Proxy 7.2 or Configuration Server Proxy 7.5. (ER# 221283606)

When executing RequestService and ReleaseISCServiceInstance commands simultaneously, the Genesys Communication Server stops sending/receiving events/commands to/from Siebel. (ER# 214479699)

The Adapter reports the RUNNING state to the Local Control Agent (LCA) before a listening port is available. (ER# 217665588)

Invalid configuration-parameter option values can be applied to GenCommServer and GenCommDrv objects. (ER# 218201901)

Release 7.5.000.20 of Gplus Communication Server for Siebel CRM will not work correctly with versions of Gplus Adapter for Siebel CRM Voice Component or Gplus Adapter for Siebel CRM Multimedia Component earlier than 7.5.000.20.

When switching from the primary Gplus Communication Server to the backup Gplus Communication Server in a high availability configuration, the backup server does not process the request properly and no driver instances are created. (ER# 183658343)

On AIX, the Adapter does not work properly. Most notably, the GenCommServer component stops responding during the reconnection between the GenCommDrv and GenCommServer components. This problem is caused by an AIX compiler issue, and results in an optimization option being excluded. (ER# 194896293)

The Adapter cannot release a call or logout an agent after restoring a connection if the connection between the Communication Server and the Communication Driver was lost during the call.

Workaround: Release the call on the hardphone to restore the Adapter's functionality. (ER# 194896309)

For unknown reasons, the socket connection is not re-opened, making the toolbar unavailable. (ER# 187558652)

The Gplus Communication Server stops responding when a previously broken connection between the Communication Driver and the Communication Server is restored on the AIX platform. (ER# 194896293)

The Gplus Communication Server incorrectly handles the MaxClientConnections option. This creates performance issues when multiple instances of the Gplus Communication driver module are used with a single Gplus Communication Server (for example, multiple profiles pointing to the same Gplus Communication Server). (ER# 165122157)

Multiple instances of the Gplus Communication driver on the same host attempt to use the same log file. As a result, only the first instance of the driver is able to create a log file. The rest of the instances do not have logging capabilities at all. (ER# 165570433)

The Gplus Communication driver does not detect a failure to open a port for listening. This prevents the Adapter from working when there are multiple instances of the Gplus Communication driver on the same host. (ER# 164685401)

The Genesys Communication Server does not work with the Configuration Server Proxy, nor with any other non-standard (DBID not equal to 99) Configuration Server. (ER# 195764921, 202444185)

The Gplus Communication Server stops responding when a previously broken connection to the Configuration Server is restored. This situation occurs if the Gplus Communication Server has a connection to Message Server. (ER# 175871593)

For switch-over situations in Warm Standby configurations, the Gplus Communication Driver continues its attempts to connect to the primary Gplus Communication Server and does not try to connect to the backup Gplus Communication Server. (ER# 157112105)

Sensitive user data may appear in the debug level log messages even when log filtering is enabled.

Workaround: Use a log level greater than debug (trace, interaction or standard). If debug level is required for troubleshooting purposes, it is then necessary to visually ensure that the log does not contain any user sensitive data. (ER# 143499051)

The Gplus Communication Server does not detect any changes in the connection configuration when the server is running. If any connections are added, removed, or changed for the Gplus Communication Server application in Configuration Manager, the Gplus Communication Server needs to be restarted in order to make these changes active. (ER# 137427516)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features or functions for this product.

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Internationalization

Information in this section is included for international customers.

There are no known issues or recommendations regarding internationalization of this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Gplus Adapter 7.5 for Siebel CRM Deployment Guide. This guide lists system requirements and describes how to install and configure the Gplus Adapter.

• Gplus Adapter 7.5 for Siebel CRM User's Guide. This guide contains step-by-step instructions on how to use the Adapter.

• Gplus Adapter 7.5 for Siebel CRM Developer's Guide. This guide provides information used to customize the Adapter.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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