Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.310.03 [12/19/18] – General | X | X | X | X | ||
8.0.300.08 [12/15/16] – General | X | X | X | X | ||
8.0.210.03 [06/03/16] – Hot Fix | X | X | X | X | ||
8.0.210.02 [12/14/15] – General | X | X | X | X | ||
8.0.200.08 [07/15/15] – General | X | X | X | X | ||
8.0.110.01 [06/12/14] – General | X | X | X | X | ||
8.0.100.07 [08/01/13] – General | X | X | X | X | ||
8.0.100.04 [11/27/12] – General | X | X | X | X | ||
8.0.001.03 [04/30/12] – General | X | X | X | X | ||
8.0.001.02 [12/08/11] – General | X | X | X | X | ||
8.0.000.05 [12/06/10] – General | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.0 releases of Gplus Adapter for Siebel CRM Configuration Synchronization Component.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
This release includes the following corrections and modifications:
The Adapter now correctly handles "Genesys - Update Agent" requests if ListOfGenesysAgent
is empty. Previously, the Adapter stopped working in this scenario. (GPSBL-5350)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
This release includes the following corrections and modifications:
The Adapter now correctly processes requests that arrive after a incorrectly formed (bad or unknown XML) request is processed. Previously, the Adapter failed to process these requests. (GPSBL-5104).
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features or functionality:
<voice login><delimiter mark><multimedia login>
To turn on this behavior, set the Service:AgentIdDelimiter CTI Profile parameter to the value of the delimiter mark.
Limitations:
This feature requires release 8.0.210.10 of Gplus Communication Server for Siebel CRM.
(GPSBL-5034)
This release does not include any corrections and modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
This release does not include any corrections and modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
Support for Genesys Framework 8.5.
This release does not include any corrections.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
Support for Siebel versions 8.1.1.11/8.2.2.4 (and later) for both HI and Open UI modes.
Support for Windows Server 2012 (64-bit) R1 or R2.
This release does not include any corrections and modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
This release does not include any corrections and modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features introduced in this release of Gplus Adapter for Siebel CRM Configuration Synchronization Component.
This release also includes the following correction and modification:
The Adapter now correctly synchronizes the agent's email addresses from Siebel to Genesys. Previously, these email addresses were not synchronized. (ER# 311438867)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features introduced in this release of Gplus Adapter for Siebel CRM Configuration Synchronization Component.
This release also includes the following correction and modification:
The Adapter now correctly synchronizes the agent's email addresses from Siebel to Genesys. Previously, these email addresses were not synchronized. (ER# 311438867)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Gplus Adapter for Siebel CRM Configuration Synchronization Component.
To provide enhanced security, the user credentials have been removed from the URL address that is used to connect to Siebel.
The ServerURL
configuration option, as described in the Gplus Adapter 8.0 for Siebel CRM Deployment Guide, now correctly specifies the URL of the Web server on which the Siebel Web engine is installed. This option contains the ServerURL=<ServerUrl>/<path>/start.swe
template string.
Where:
<ServerUrl>
is the first part of the URL, used to access your Siebel Server through the Siebel Web Client.<path>
specifies a virtual path on the server that refers to the specific Siebel Web Extension configuration. The default value for this option is eai_enu
.The Genesys
section of the Adapter Application
contains the following new option:
SWEExtSource
Default Value: GplusConfSynchExportAllData
Valid Values: Non-empty string
Changes Take Effect: At start/restart
Use this option to specify an entry in the [HTTP Services]
section of the eai.cfg
file within your Siebel Server installation. The entry provides a mapping to a Siebel Named Subsystem, which in turn describes the Business Service call. This configuration option is mandatory and the Siebel Application
will not start if this option is not defined.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new feature that was introduced in this release of Gplus Adapter for Siebel CRM Configuration Synchronization Component.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new feature that was introduced in the initial 8.0 release of Gplus Adapter for Siebel CRM Configuration Synchronization Component.
This release includes the following correction and modification that were made between release 7.5 or earlier releases and the initial 8.0 release:
The Adapter now correctly handles the capacity rule configuration. Previously, the capacity rule configuration disappeared when skills were updated in Siebel. (ER# 256118881)
This section provides the latest information on known issues and recommendations associated with this product.
Internet Protocol version 6 (IPv6) must be disabled for the Adapter (refer to the Framework 8.x Deployment Guide for more information); otherwise the Adapter terminates unexpectedly when receiving an incoming TCP/IP connection. (GPSBL-4542)
Found In: 8.0.100.07 | Fixed In: 8.0.110.01 |
If an apostrophe is used to specify the user ID for the Employee
or Teleset
name, the Adapter does not synchronize data correctly. (ER# 95157)
Found In: 7.0.000.07 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued features or functions for this product.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.
Gplus Adapter 8.0 for Siebel CRM Deployment Guide. This PDF guide lists system requirements and describes how to install and configure the Gplus Adapter up to December 2015.
Supplement to Gplus Adapter 8.0 for Siebel CRM Deployment Guide. This online guide provides updates to the Deployment Guide PDF starting with the 8.0.3 release.
Gplus Adapter 8.0 for Siebel CRM User's Guide. This guide contains step-by-step instructions on how to use the Adapter.
Gplus Adapter 8.0 for Siebel CRM Developer's Guide. This guide provides information used to customize the Adapter.
Genesys Migration Guide contains a documented migration strategy for each software release. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.
Genesys Licensing Guide contains information about the licensing requirements for this software. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.