Release Note

Gplus Adapter for Siebel CRM
Campaign Synchronization Component

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010–2016

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.300.08 [12/15/16] – General X   X X   X
8.0.210.06 [09/27/16] – Hot Fix X   X X   X
8.0.210.05 [06/03/16] – Hot Fix X   X X   X
8.0.210.04 [01/25/16] – Hot Fix X   X X   X
8.0.210.03 [12/14/15] – General X   X X   X
8.0.200.08 [10/02/15] – Hot Fix X   X X   X
8.0.200.07 [07/15/15] – General X   X X   X
8.0.110.07 [04/16/15] – Hot Fix X   X X   X
8.0.110.06 [10/03/14] – Hot Fix X   X X   X
8.0.110.05 [07/03/14] – Hot Fix X   X X   X
8.0.110.04 [06/12/14] – General X   X X   X
8.0.100.29 [11/29/13] – Hot Fix X   X X   X
8.0.100.28 [08/01/13] – General X   X X   X
8.0.100.24 [05/17/13] – Hot Fix X   X X   X
8.0.100.22 [11/27/12] – General X   X X   X
8.0.001.05 [12/27/11] – Hot Fix X   X X   X
8.0.001.04 [12/08/11] – General X   X X   X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of Gplus Adapter for Siebel CRM Campaign Synchronization Component.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 8.0.300.08 [12/15/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


When incoming connections use the keep-alive attribute, the Adapter now correctly processes all such requests. Previously, the Adapter only processed the first request. (GPSBL-5106)


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Release Number 8.0.210.06 [09/27/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When incoming connections use the keep-alive attribute, the Adapter now correctly processes all such requests. Previously, it only processed the first request. (GPSBL-5106)


(Linux only) The Adapter now processes synchronization requests as expected. Previously, at times, the Adapter stopped processing these requests and as a result consumed extra CPU resources. (GPSBL-5056)


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Release Number 8.0.210.05 [06/03/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now consumes an appropriate amount of the CPU on the Linux platform. Previously, under some conditions, the Adapter consumed extra CPU, even though it did not lose functionality. (GPSBL-5042)


The Adapter now correctly accepts default values for string-based database fields. In addition, the Adapter accepts a single quote character (') inside the field value. Previously, incorrect SQL statements were generated for the mentioned cases for the Oracle database that caused syncronization failure. (GPSBL-5045)


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Release Number 8.0.210.04 [01/25/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The values of the following strings in GenSymbolicStrings.sif are now correct:

Previously, these strings contained incorrect values. (GPSBL-5025)


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Release Number 8.0.210.03 [12/14/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.200.08 [10/02/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly processes updates to individual contact records that have custom fields configured. Previously, the synchronization of individual contact records failed if they were using custom fields. (GPSBL-4959)


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Release Number 8.0.200.07 [07/15/15] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


The workflow-related start and stop buttons now work correctly. (GPSBL-4833)


(Correction added to Release Note on 08/13/15) The Adapter now correctly generates the chain_id when merging a single contact record to the Calling List. Previously, in certain scenarios, the Adapter generated an incorrect chain_id. (GPSBL-4893)


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Release Number 8.0.110.07 [04/16/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The adapter now works correctly if Configuration Units or Site objects are configured in the Configuration Layer. Previously, the adapter stopped working unexpectedly during synchronization if a Configuration Unit or Site was configured. (GPSBL-4851)


The following changes are made to adapter deployment and usage:

Deployment Usage

Three new fields are added to the Synchronization Servers applet:

These fields specify an absolute path to the corresponding configuration objects (Campaigns, Calling Lists, and Table Access). These fields are hidden by default, so you can use the Columns Displayed applet menu item to make them visible. (The previously existing Folder field is still used to specify a relative path to the configuration object.)

Absolute paths provide a full object path starting from the tenant root (they do not contain the tenant name) and allow you to use preconfigured Configuration Units and Sites. For example, an absolute path can appear as Unit1/Campaigns/SBL or Site1/Unit2/Calling Lists/SBL/Org1.

If an absolute path is not specified, the relative path is used. Relative paths specify an object path relative to the default object paths (/Campaigns, /Calling Lists, and /Table Access). For example, the /SBL relative path assumes object creation under /Campaigns/SBL, /Calling Lists/SBL, and /Table Access/SBL.

Note: Absolute paths must contain a folder that corresponds to the required object types (for example, Campaign, Calling List, or Table Access). Also, Configuration Units and Sites must be created before synchronization along with a folder of the required type. All subfolders can be created automatically during synchronization.


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Release Number 8.0.110.06 [10/03/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now synchronizes campaigns when the first contact listed in the XML file does not contain any phone numbers. Previously, the Adapter did not synchronize campaigns when the first contact listed in the XML file did not contain any phone numbers.(GPSBL-4663)


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Release Number 8.0.110.05 [07/03/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now creates clustered indexes on chain_id and chain_n. (GPSBL-4647)


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Release Number 8.0.110.04 [06/12/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release also includes the following corrections and modifications:


XSL transformations implemented in the Adapter no longer fail. (GPSBL-4587)


The Adapter now supports floaf and datetime field types.

Note: When using datetime field types in your synchronization process, you must confirm that the input formats of these fields are equal for both the Siebel and Genesys databases. If they are not equal, additional transformation is required. In XML messages, the values of these fields must meet the input format requirements for the OCS database. If the formats are different, you can perform additional transformation by using an XSL style sheet and the built-in XSL transformation functionality included with the Adapter.

(GPSBL-4524)

The Adapter now works correctly if a contact has several phone numbers of the same phone type. However, the Adapter does not support these configurations; all phone numbers must have different phone types. Previously, the Adapter stopped working if a contact had several phone numbers of the same phone type. (GBSPL-4579)


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Release Number 8.0.100.29 [11/29/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly synchronizes campaigns. Previously, the Adapter failed to synchronize campaigns when the DBID of the newly created Table Access object for the calling list tables consisted of four digits. (GPSBL-4534)


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Release Number 8.0.100.28 [08/01/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 8.0.100.24 [05/17/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly handles various network issues during the synchronization process. Previously, these network issues and other processes, such as switching from primary to backup servers, caused the Adapter to terminate unexpectedly. (ER# 321804441, 321697114, 301452891)


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Release Number 8.0.100.24 [05/17/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly handles various network issues during the synchronization process. Previously, these network issues and other processes, such as switching from primary to backup servers, caused the Adapter to terminate unexpectedly. (ER# 321804441, 321697114, 301452891)


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Release Number 8.0.100.22 [11/27/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Gplus Adapter for Siebel CRM Campaign Synchronization Component.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now supports the synchronization of several multiple campaigns at once. Previously, this type of synchronization was not possible. (ER# 214749116)


The Sent Request messages now appear in the log when they are sent. Previously, the Sent Request messages appeared in the log before the request was sent. (ER# 214474453)


The Adapter now correctly synchronizes campaigns in scenarios where the synchronization process is interrupted in the middle of synchronization by restarting the Campaign Synchronization Server. Previously in this scenario, the campaign synchronization results were incorrect. (ER# 262935401)


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Release Number 8.0.001.05 [12/27/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Siebel customization script is now aligned with Oracle recommendations and best practices. Previously, when the script was not aligned with Oracle recommendations, it sometimes caused an increase in memory use. (ER# 284530881)


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Release Number 8.0.001.04 [12/08/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features introduced in this release of Gplus Adapter for Siebel CRM Campaign Synchronization Component.

Corrections and Modifications

This release includes the following corrections and modifications:


Campaign Synchronization now performs correctly with the Adapter when customization is implemented. This issue has been resolved. (ER# 266599378)


In High Availability mode, the Campaign Synchronization Component now uploads the current call data to Siebel after the switchover to primary status. Previously, the secondary Campaign Synchronization Component connected to Outbound Contact Server (OCS) at startup, and at switchover to primary status, the old call results (that were uploaded at startup) were sent to Siebel. (ER# 232658905)


The Campaign Synchronization Component now sends the correct value to Siebel in the Number of Attempts field. Previously during an outbound campaign, when OCS dialed multiple chains on a campaign contact, the number of attempts displayed in Siebel was much higher than the number displayed in OCS. (ER# 251014383)


Campaign Synchronization now retains older records when the AppendList method is used in Business Service. Previously, when the AppendList method was used, the older records were deleted. (ER# 260877126)


The Campaign Synchronization Component's STATUS field value is now of type N (numeric). Previously, the STATUS field value was of type X (ntext), which caused the SBL-DAT-00401 error to occur in Siebel. (ER# 266796200)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Adapter does not synchronize campaigns when the first contact listed in the XML file does not contain any phone numbers. (GPSBL-4663)

Found In: 8.0.110.05 Fixed In: 8.0.110.06

Internet Protocol version 6 (IPv6) must be disabled for the Adapter (refer to the Framework 8.x Deployment Guide for more information); otherwise the Adapter terminates unexpectedly when receiving an incoming TCP/IP connection. (GPSBL-4542)

Found In: 8.0.100.28 Fixed In: 8.0.110.04

The Adapter does not respond if the connection between the Adapter and the DB Server is lost and then restored.

Note: This known issue is applicable to releases in the 8.0.001.xx version stream only and is not applicable to the releases in the 8.0.100.xx version stream.

(ER# 299261395)

Found In: 7.5.000.22 Fixed In: 

When the connection to Configuration Server is lost and then restored, the backup Adapter sends requests to the Siebel Server.

Note: This known issue is applicable to releases in the 8.0.001.xx version stream only and is not applicable to the releases in the 8.0.100.xx version stream.

(ER# 298898057)

Found In: 7.5.000.22 Fixed In: 

This security enhancement, which was introduced in release 7.5.000.21, is not yet applied to the 8.0.001.xx version stream:

To provide enhanced security, the user credentials have been removed from the URL address that is used to connect to Siebel.

The ServerURL configuration option, as described in the Gplus Adapter 7.5 for Siebel CRM Deployment Guide, has changed and now specifies the URL of the Web server on which the Siebel Web Engine is installed. Initially, this option contains the template string: ServerURL=<ServerUrl>/<path>/start.swe

Where:
<ServerUrl> is the first part of the URL you use to access your Siebel Server through the Siebel Web Client.
<path> specifies a virtual path on the server referring to the specific Siebel Web Extension configuration. The default value for this option is eai_enu.

Note: This known issue is applicable to releases in the 8.0.001.xx version stream only and is not applicable to the releases in the 8.0.100.xx version stream.

(ER# 289975193)

Found In: 7.5.000.21 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued features or functions for this product.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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