Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.5.000.22 [08/16/12] – Hot Fix | X | X | X | |||
7.5.000.21 [12/30/11] – Hot Fix | X | X | X | |||
7.5.000.20 [11/10/10] – General | X | X | X | |||
7.5.000.19 [08/20/10] – Hot Fix | X | X | X | |||
7.5.000.18 [05/12/10] – Hot Fix | X | X | X | |||
7.5.000.17 [11/05/09] – General | X | X | X | |||
7.5.000.16 [03/19/09] – General | X | X | X | |||
7.5.000.14 [10/13/08] – Hot Fix | X | X | X | |||
7.5.000.12 [12/04/07] – Hot Fix | X | X | X | |||
7.5.000.11 [08/17/07] – General | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 7.5 releases of Gplus Adapter for Siebel CRM Campaign Synchronization Component (the Adapter).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release does not contain any new features or functionality.
Support for Microsoft Windows Server 2008 and 2012 was added on May 5, 2015.
This release also includes the following corrections and modifications:
The Adapter now correctly supports a connection to the DB Server when transferring data from the Siebel Server. Previously, the Adapter would not respond if the connection between the Adapter and the DB Server was lost and then restored. (ER# 299261395)
The backup Adapter now behaves correctly when both the primary and backup Adapters are connected to Configuration Server. Previously, when the connection to Configuration Server was lost and then restored, the backup Adapter would send requests to the Siebel Server. (ER# 298898057)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of the Gplus Adapter for Siebel Campaign Synchronization Component.
To provide enhanced security, the user credentials have been removed from the URL address that is used to connect to Siebel.
The ServerURL
configuration option, as described in the Gplus
Adapter 7.5 for Siebel CRM Deployment Guide, has changed and now
specifies the URL of the Web server on which the Siebel Web Engine is installed.
Initially, this option contains the template string: ServerURL=<ServerUrl>/<path>/start.swe
Where:
<ServerUrl>
is the first part of the URL you use to access
your Siebel Server through the Siebel Web Client.
<path>
specifies a virtual path on the server referring
to the specific Siebel Web Extension configuration. The default value for
this option is eai_enu.
The following new option can be found in the Genesys
section
of the Siebel Application
.
SWEExtSource
Default Value: GplusCampSynch
Valid Values: Non-empty string
Changes Take Effect: At start/restart
Specifies an entry in the [HTTP Services]
section in the eai.cfg
file within your Siebel Server installation. The entry provides the mapping
to a Siebel Named Subsystem, which in turn describes the Business Service
call. The option is mandatory and the Application
will not
start if this option is not defined.
(ER# 289975193)
This release also includes the following corrections or modifications:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
The Adapter is compatible with the 8.0 release of the Gplus Adapter for Siebel CRM.
This release also includes the following correction or modification:
The Adapter now establishes an HTTPS connection to Siebel Enterprise Application Integration (EAI). Previously, this connection could not be established. (ER# 247498232)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release does not contain any new features or functionality.
This release also includes the following correction or modification:
The Adapter now correctly handles synchronized call results. Previously, upon switchover, the backup Adapter turned into primary and uploaded all of the previous synchronized call results to Siebel. (ER# 256933883)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification.
The Adapter now correctly updates the "# of Attempts"
field in Siebel. Previously, the Adapter over-reported the number of attempts for chained records. (ER# 238838549)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release contains the following correction or modification:
The Campaign Synchronization Component has been updated to support Siebel 8.1. (ER# 234328571)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. There are no new features or functionality with this release of the Gplus Adapter for Siebel CRM Campaign Synchronization Component.
This release contains the following corrections and modifications:
Previously on AIX, the Adapter did not work properly. Most notably, the GenCommServer
component stopped responding during the reconnection between the GenCommDrv
and GenCommServer
components. This problem was caused by an AIX compiler issue, and resulted in an optimization option being excluded. This problem has been fixed. (ER# 194896293)
Previously, the Adapter did not include the TableAccessFolders
and CallingListFolders
option values in the log. This problem has been fixed. (ER# 212613181)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release contains the following corrections and modifications:
Previously, after restoring the connection to Configuration Server, the Adapter did not reconnect to the DB Server after the switchover from Configuration Server took place. This problem has been fixed. (ER# 206809871)
Previously, the Adapter did not reconnect to the Outbound Contact Server after restoring the connection to Configuration Server. This problem has been fixed. (ER# 200434961)
Previously, the Adapter did not send pull requests after restoring the connection to Configuration Server. This problem has been fixed. (ER# 189049852)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release contains the following corrections and modifications:
The Adapter now supports special handling of queries, which is required when using DB2 on z/OS and OS/390. To enable this special handling mode, Genesys Campaign Synchronization Business Service User Property DB2zOS Query Mode
should be set to Y
. (ER# 163195121)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of Gplus Adapter for Siebel CRM Campaign Synchronization Component.
This release includes the following corrections and modifications that were made between Release 7.2 or earlier releases and the initial 7.5 release:
This release contains no corrections or modifications.
This section provides the latest information on known issues and recommendations associated with this product.
After reconnecting to Configuration Server in the following scenario, the backup Adapter does not notify Local Control Agent (LCA) about the status change, before it starts receiving and processing requests from the Siebel Server:
(ER# 306440107)
Found In: 7.5.000.22 | Fixed In: |
On AIX, the Adapter does not work properly. Most notably, the GenCommServer
component stops responding during the reconnection between the GenCommDrv
and GenCommServer
components. This problem is due to an AIX compiler issue, and results in an optimization option being excluded. (ER# 194896293)
Found In: 7.5.000.14 | Fixed In: 7.5.000.16 |
The Adapter does not include the TableAccessFolders
and CallingListFolders
option values in the log. (ER# 212613181)
Found In: 7.5.000.12 | Fixed In: 7.5.000.16 |
After restoring the connection to Configuration Server, the Adapter does not reconnect to the DB Server after the switchover takes place. (ER# 206809871)
Found In: 7.5.000.12 | Fixed In: 7.5.000.14 |
The Adapter does not send pull requests after restoring the connection to Configuration Server. (ER# 189049852)
Found In: 7.5.000.11 | Fixed In: 7.5.000.14 |
The current handling method for Cursor Modes in eScript produces the potential for Hanging Threads on DB2. (ER# 163195121)
Found In: 7.5.000.11 | Fixed In: 7.5.000.12 |
The Adapter does not reconnect to the Outbound Contact Server after restoring the connection to Configuration Server. (ER# 200434961)
Found In: 7.2.000.06 | Fixed In: 7.5.000.14 |
There is a known issue with a localized Siebel environment. See the Internationalization section, below.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functions for this product.
Information in this section is included for international customers.
In a Siebel Server without an American English (ENU) language pack, the error "The value entered in field Action Type of buscomp Personalization Action does not match any value in the bounded pick list PickList CT Action type.(SBL-DAT-00225)" may occur when installing the Adapter’s runtime events (the InstallRunTimeEvents method of the Genesys Configuration Synchronization Siebel Business Service).
Workaround: Add the ENU values of the CT_ACTION_TYPE List of Values, as follows:
(ER# 142437921)
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Gplus Adapter 7.5 for Siebel CRM Deployment Guide. This guide lists system requirements and describes how to install and configure the Gplus Adapter.
Gplus Adapter 7.5 for Siebel CRM User's Guide. This guide contains step-by-step instructions on how to use the Adapter.
Gplus Adapter 7.5 for Siebel CRM Developer's Guide. This guide provides information used to customize the Adapter.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.