Release Note

Gplus Adapter for Siebel CRM Campaign Synchronization Component

7.5.x

Genesys Telecommunications Laboratories, Inc. © 2007–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.5.000.22 [08/16/12] – Hot Fix X     X   X
7.5.000.21 [12/30/11] – Hot Fix X     X   X
7.5.000.20 [11/10/10] – General X     X   X
7.5.000.19 [08/20/10] – Hot Fix X     X   X
7.5.000.18 [05/12/10] – Hot Fix X     X   X
7.5.000.17 [11/05/09] – General X     X   X
7.5.000.16 [03/19/09] – General X     X   X
7.5.000.14 [10/13/08] – Hot Fix X     X   X
7.5.000.12 [12/04/07] – Hot Fix X     X   X
7.5.000.11 [08/17/07] – General X     X   X

Link to 7.2 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.5 releases of Gplus Adapter for Siebel CRM Campaign Synchronization Component (the Adapter).

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 7.5.000.22 [08/16/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


The Adapter now correctly supports a connection to the DB Server when transferring data from the Siebel Server. Previously, the Adapter would not respond if the connection between the Adapter and the DB Server was lost and then restored. (ER# 299261395)


The backup Adapter now behaves correctly when both the primary and backup Adapters are connected to Configuration Server. Previously, when the connection to Configuration Server was lost and then restored, the backup Adapter would send requests to the Siebel Server. (ER# 298898057)


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Release Number 7.5.000.21 [12/30/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix for this product. This section describes new features that were introduced in this release of the Gplus Adapter for Siebel Campaign Synchronization Component.

Corrections and Modifications

This release also includes the following corrections or modifications:


There are no corrections or modifications in this release.


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Release Number 7.5.000.20 [11/10/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following correction or modification:


The Adapter now establishes an HTTPS connection to Siebel Enterprise Application Integration (EAI). Previously, this connection could not be established. (ER# 247498232)


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Release Number 7.5.000.19 [08/20/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix release for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release also includes the following correction or modification:


The Adapter now correctly handles synchronized call results. Previously, upon switchover, the backup Adapter turned into primary and uploaded all of the previous synchronized call results to Siebel. (ER# 256933883)


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Release Number 7.5.000.18 [05/12/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification.


The Adapter now correctly updates the "# of Attempts" field in Siebel. Previously, the Adapter over-reported the number of attempts for chained records. (ER# 238838549)


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Release Number 7.5.000.17 [11/05/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release contains the following correction or modification:


The Campaign Synchronization Component has been updated to support Siebel 8.1. (ER# 234328571)


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Release Number 7.5.000.16 [03/19/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of the Gplus Adapter for Siebel CRM Campaign Synchronization Component.

Corrections and Modifications

This release contains the following corrections and modifications:


Previously on AIX, the Adapter did not work properly. Most notably, the GenCommServer component stopped responding during the reconnection between the GenCommDrv and GenCommServer components. This problem was caused by an AIX compiler issue, and resulted in an optimization option being excluded. This problem has been fixed. (ER# 194896293)


Previously, the Adapter did not include the TableAccessFolders and CallingListFolders option values in the log. This problem has been fixed. (ER# 212613181)


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Release Number 7.5.000.14 [10/13/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


Previously, after restoring the connection to Configuration Server, the Adapter did not reconnect to the DB Server after the switchover from Configuration Server took place. This problem has been fixed. (ER# 206809871)


Previously, the Adapter did not reconnect to the Outbound Contact Server after restoring the connection to Configuration Server. This problem has been fixed. (ER# 200434961)


Previously, the Adapter did not send pull requests after restoring the connection to Configuration Server. This problem has been fixed. (ER# 189049852)


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Release Number 7.5.000.12 [12/04/07] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release contains the following corrections and modifications:


The Adapter now supports special handling of queries, which is required when using DB2 on z/OS and OS/390. To enable this special handling mode, Genesys Campaign Synchronization Business Service User Property DB2zOS Query Mode should be set to Y. (ER# 163195121)


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Release Number 7.5.000.11 [08/17/07] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of Gplus Adapter for Siebel CRM Campaign Synchronization Component.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.2 or earlier releases and the initial 7.5 release:


This release contains no corrections or modifications.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


After reconnecting to Configuration Server in the following scenario, the backup Adapter does not notify Local Control Agent (LCA) about the status change, before it starts receiving and processing requests from the Siebel Server:

  1. Both the primary (S1) and backup (S2) Campaign Synchronization Servers are running.
  2. Switchover between the primary (S1) and the backup (S2) Campaign Synchronization Servers occurs. Now the backup (S2) Campaign Synchronization Server is in primary mode, and the primary (S1) Campaign Synchronization Server is in backup mode.
  3. The connection between the backup (S1) Campaign Synchronization Server and Configuration Server is disabled, and then restored.
  4. The servers are synchronized and the synchronization is verified.

(ER# 306440107)

Found In: 7.5.000.22 Fixed In:

On AIX, the Adapter does not work properly. Most notably, the GenCommServer component stops responding during the reconnection between the GenCommDrv and GenCommServer components. This problem is due to an AIX compiler issue, and results in an optimization option being excluded. (ER# 194896293)

Found In: 7.5.000.14 Fixed In: 7.5.000.16

The Adapter does not include the TableAccessFolders and CallingListFolders option values in the log. (ER# 212613181)

Found In: 7.5.000.12 Fixed In: 7.5.000.16

After restoring the connection to Configuration Server, the Adapter does not reconnect to the DB Server after the switchover takes place. (ER# 206809871)

Found In: 7.5.000.12 Fixed In: 7.5.000.14

The Adapter does not send pull requests after restoring the connection to Configuration Server. (ER# 189049852)

Found In: 7.5.000.11 Fixed In: 7.5.000.14

The current handling method for Cursor Modes in eScript produces the potential for Hanging Threads on DB2. (ER# 163195121)

Found In: 7.5.000.11 Fixed In: 7.5.000.12

The Adapter does not reconnect to the Outbound Contact Server after restoring the connection to Configuration Server. (ER# 200434961)

Found In: 7.2.000.06 Fixed In: 7.5.000.14

There is a known issue with a localized Siebel environment. See the Internationalization section, below.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions for this product.


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Internationalization

Information in this section is included for international customers.


In a Siebel Server without an American English (ENU) language pack, the error "The value entered in field Action Type of buscomp Personalization Action does not match any value in the bounded pick list PickList CT Action type.(SBL-DAT-00225)" may occur when installing the Adapter’s runtime events (the InstallRunTimeEvents method of the Genesys Configuration Synchronization Siebel Business Service).

Workaround: Add the ENU values of the CT_ACTION_TYPE List of Values, as follows:

  1. Navigate the Siebel Web Client to Administration-Data->List of Values.
  2. Run a query using Type = CT_ACTION_TYPE. The results of this query may contain records for various languages.
  3. Select a language. Duplicate each row and set the ENU values in the Display Value column of the duplicated records. The Display Value column should be equal to the corresponding value of the Language-Independent Code column. The value for the Language Name column should be English-American.

(ER# 142437921)


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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