Release Advisory

Gplus Adapter for Siebel CRM

7.5.x

Genesys Telecommunications Laboratories, Inc. © 2007

The following information applies to Genesys 7.5.x software and is important for you to note:


Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.


The Gplus Adapter for Siebel CRM Voice Component is compatible with the Genesys Security Pack on UNIX 7.5.000.03 or above.


When working with Siebel 8.0, if the Communication Driver reports a runtime error while using the HandleError callback, the Siebel client may become unresponsive during the agent logout from Siebel.


The Gplus UCS Gateway cannot be used as a Genesys HA Cluster (primary/backup).


The Adapter requires that the host field of the Configuration Server Application object (confserv) be set correctly in the Genesys Configuration environment. If the host field is not set, the Adapter cannot read the initial configuration.


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