As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.0 releases of Gplus Media Routing for SAP (the Adapter).
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.210.02.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality.
Supports OpenJDK 8 and Oracle Java 8 Developer's Kit (JDK). See the Prerequisites section on the Gplus Adapter for SAP ICI Multi-Channel page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites. (GPS-3208)
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.210.01.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality.
Support Windows Server 2016. See the Gplus Adapter for SAP ICI Multi-Channel page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.210.00.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.25.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.24.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.23.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter now correctly finalizes routed-to-agent open media interactions if Queue for an Existing Interaction
is set in the Route Interaction
object in Interaction Routing Designer.
This list of Queues is mapped to AIL's InputQueues for the interaction and the Adapter takes the first non-empty queue from InputQueues.
Previously the interaction was terminated immediately using RequestStopProcessing.
(GPS-3146)
The Adapter now correctly processes open media interactions. Previously, it did not always process open media interactions correctly,
and when it did not the following error message (generated by the AIL library) appeared in the log: 'Unknown queue in input queues.'
(GPS-3148)
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.22.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.20.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter is now able to route ActionItem
when the ucs-library option in the settings section is set to psdk.
(GPS-3097)
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.19.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.18.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.17.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.200.13.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.200.12.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.200.09.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.18.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.16.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.14.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following features or functionality:
The Adapter now requires an installed J2SE Runtime Environment (JRE) or J2SE Software Development Kit (SDK) v1.7.0_0 (or later) on the computer that is running the Adapter. (GPS-2901)
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.12.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.08.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
Support for the auto-answering of the open media incoming interactions. (ER# 323311646, ER# 323268501, ER# 323210481, GPS-967, GPS-956, GPS-954)
This release includes the following correction and modification:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.07.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter now correctly detects a switchover in a Universal Contact Server (UCS) high-availability (HA) pair and works with the active application. Previously, the Adapter did not detect when there was a switchover between a UCS HA pair. (ER# 318504856)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter now correctly handles switchovers to the backup Interaction Server and is able to route ActionItem
interactions when it is connected to the primary or backup Interaction Server. Previously, the Adapter was not able to route SAP Email
or ActionItem
interactions in cases when there was a switchover to the backup Interaction Server. (ER# 314907310)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.000.23.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release contains the following new features or functionality:
The Adapter can now use the IciItem_forward_Request
request to transfer assigned action items from one agent to another. The transfer destination must be in an e-mail message format, with the agent's name as the content of the first part of the email—for example,
username@genesys.com. The type of the transfer destination (destType
) must be set to 4
(Action Item Inbox). (ER# 303968189)
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following correction and modification:
The Adapter now correctly processes requests for an ERMS (E-mail Response Management System) e-mail push. Previously, the Adapter responded with the following error message: Can't find parameter actionItemId
when an ERMS e-mail push request was received. (ER# 299767848)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this initial 8.0 release of Gplus Media Routing for SAP.
There are no corrections or modifications in this release.
This section provides the latest information on known issues and recommendations associated with this product.
The Adapter is unable to route ActionItem
when the ucs-library in the settings section is set to psdk.(GPS-3097)
Found In: 8.0.200.17 | Fixed In: 8.0.200.19 |
When the Adapter processes the open media interactions, they incorrectly remain in the progress (2)
state in the Universal Contact Server (UCS) database. The Interaction Server database shows the correct state, which is processed (3)
.
Workaround:
Application
object.
Options
tab, add a new section called multimedia
.
open-media-saved-list
in the newly created multimedia
section.
open-media-saved-list
option to same value as the mediaType
option set in the GPMC_ActionItem
section. The default value is ActionItem
.
OK
and restart the Adapter.
(GPS-2865)
Found In: 8.0.000.26 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued items for this release.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. The documentation related to this software is available from the Gplus Adapters page on the Genesys Documentation website, which can be accessed after sign-on through the Customer Care website.
Gplus Adapter 8.0 for SAP ICI Multi-Channel Deployment Guide provides information about how to deploy and customize the Adapter.
Genesys Migration Guide contains a documented migration strategy for each software release. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.
Genesys Licensing Guide contains information about the licensing requirements for this software. Please refer to the applicable portion of this guide or contact Genesys Customer Care for additional information.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.