Release Note

Gplus Adapter Media Routing for SAP

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2012–2019

Contents

Introduction

Release Number AIX Linux Solaris Windows
8.0.210.02 [08/30/19] – Hot Fix   X   X
8.0.210.01 [02/21/19] – General   X   X
8.0.210.00 [10/01/18] – General   X   X
8.0.200.25 [08/17/18] – Hot Fix   X   X
8.0.200.24 [02/14/18] – Hot Fix   X   X
8.0.200.23 [09/19/17] – Hot Fix   X   X
8.0.200.22 [05/23/17] – Hot Fix   X   X
8.0.200.20 [03/03/17] – Hot Fix   X   X
8.0.200.19 [01/27/17] – Hot Fix   X   X
8.0.200.18 [09/14/16] – Hot Fix   X   X
8.0.200.17 [09/02/16] – General   X   X
8.0.200.13 [05/06/16] – General   X   X
8.0.200.12 [04/22/16] – Hot Fix   X   X
8.0.200.09 [03/07/16] – General   X   X
8.0.100.18 [12/29/15] – Hot Fix   X   X
8.0.100.16 [12/23/14] – Hot Fix   X   X
8.0.100.14 [11/04/14] – Hot Fix   X   X
8.0.100.12 [06/05/14] – Hot Fix   X   X
8.0.100.08 [02/25/14] – Hot Fix       X
8.0.100.07 [07/02/13] – General       X
8.0.000.26 [03/07/13] – Hot Fix       X
8.0.000.25 [01/18/13] – Hot Fix       X
8.0.000.23 [12/04/12] – Hot Fix       X
8.0.000.22 [08/31/12] – Hot Fix       X
8.0.000.20 [07/02/12] – General       X
8.0.000.17 [01/27/12] – General       X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.0 releases of Gplus Media Routing for SAP (the Adapter).

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Contact your Genesys Customer Care representative if you have any questions.


Release Number 8.0.210.02 [08/30/19] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.210.02.


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Release Number 8.0.210.01 [02/21/19] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.210.01.


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Release Number 8.0.210.00 [10/01/18] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.210.00.


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Release Number 8.0.200.25 [08/17/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.25.


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Release Number 8.0.200.24 [02/14/18] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.24.


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Release Number 8.0.200.23 [09/19/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.23.


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Release Number 8.0.200.22 [05/23/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly finalizes routed-to-agent open media interactions if Queue for an Existing Interaction is set in the Route Interaction object in Interaction Routing Designer. This list of Queues is mapped to AIL's InputQueues for the interaction and the Adapter takes the first non-empty queue from InputQueues. Previously the interaction was terminated immediately using RequestStopProcessing. (GPS-3146)


The Adapter now correctly processes open media interactions. Previously, it did not always process open media interactions correctly, and when it did not the following error message (generated by the AIL library) appeared in the log: 'Unknown queue in input queues.'(GPS-3148)


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.22.


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Release Number 8.0.200.20 [03/03/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.20.


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Release Number 8.0.200.19 [01/27/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter is now able to route ActionItem when the ucs-library option in the settings section is set to psdk. (GPS-3097)


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.19.


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Release Number 8.0.200.18 [09/14/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.18.


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Release Number 8.0.200.17 [09/02/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in Gplus Adapter for SAP ICI Multi-Channel 8.0.200.17.


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Release Number 8.0.200.13 [05/06/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.200.13.


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Release Number 8.0.200.12 [04/22/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.200.12.


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Release Number 8.0.200.09 [03/07/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.200.09.


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Release Number 8.0.100.18 [12/29/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.18.


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Release Number 8.0.100.16 [12/23/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.16.


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Release Number 8.0.100.14 [11/04/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.14.


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Release Number 8.0.100.12 [06/05/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.12.


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Release Number 8.0.100.08 [02/25/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.08.


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Release Number 8.0.100.07 [07/02/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following correction and modification:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.100.07.


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Release Number 8.0.000.26 [03/07/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly detects a switchover in a Universal Contact Server (UCS) high-availability (HA) pair and works with the active application. Previously, the Adapter did not detect when there was a switchover between a UCS HA pair. (ER# 318504856)


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Release Number 8.0.000.25 [01/18/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter now correctly handles switchovers to the backup Interaction Server and is able to route ActionItem interactions when it is connected to the primary or backup Interaction Server. Previously, the Adapter was not able to route SAP Email or ActionItem interactions in cases when there was a switchover to the backup Interaction Server. (ER# 314907310)


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Release Number 8.0.000.23 [12/04/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


The Adapter has been updated for alignment with changes in the Gplus Adapter for SAP ICI Multi-Channel 8.0.000.23.


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Release Number 8.0.000.22 [08/31/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

There are no corrections or modifications in this release.

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Release Number 8.0.000.20 [07/02/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


The Adapter now correctly processes requests for an ERMS (E-mail Response Management System) e-mail push. Previously, the Adapter responded with the following error message: Can't find parameter actionItemId when an ERMS e-mail push request was received. (ER# 299767848)


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Release Number 8.0.000.17 [01/27/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this initial 8.0 release of Gplus Media Routing for SAP.

Corrections and Modifications

There are no corrections or modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Adapter is unable to route ActionItem when the ucs-library in the settings section is set to psdk.(GPS-3097)

Found In: 8.0.200.17 Fixed In: 8.0.200.19

When the Adapter processes the open media interactions, they incorrectly remain in the progress (2) state in the Universal Contact Server (UCS) database. The Interaction Server database shows the correct state, which is processed (3).

Workaround:

  1. In Genesys Administrator or Genesys Configuration Manager, double-click the Adapter's Application object.
  2. On the Options tab, add a new section called multimedia.
  3. Create a configuration option named open-media-saved-list in the newly created multimedia section.
  4. Set the value of the open-media-saved-list option to same value as the mediaType option set in the GPMC_ActionItem section. The default value is ActionItem.
  5. To save the changes, click OK and restart the Adapter.

(GPS-2865)

Found In: 8.0.000.26 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see "Discontinued Support" in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued items for this release.


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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. The documentation related to this software is available from the Gplus Adapters page on the Genesys Documentation website, which can be accessed after sign-on through the Customer Care website.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated.

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