Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.5.100.13 [05/19/17] – General | X | |||||
7.5.000.18 [10/04/13] – Hot Fix | X | |||||
7.5.000.17 [07/16/10] – General | X | |||||
7.5.000.16 [09/24/09] – Hot Fix | X | |||||
7.5.000.15 [08/31/09] – Hot Fix | X | |||||
7.5.000.12 [11/06/08] – Hot Fix | X | |||||
7.5.000.10 [07/13/07] – Hot Fix | X | |||||
7.5.000.09 [04/27/07] – General | X | |||||
7.5.000.06 [03/22/07] – General | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 7.5 releases of Gplus Adapter for SAP ERP.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your Genesys Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Gplus Adapter for SAP ERP.
Gplus Adapter for SAP ERP (the Adapter) now supports the SAP NetWeaver RFC Library version 7210.627.25.27014. The classic RFC library is no longer supported. The following options were changed or added. They only affect the NetWeaver RFC library level.
[rfc-client]
section:
trace
Default Value: Off
Valid Values: (case insensitive) Off, Brief, Verbose,
or Full
Off
: Only severe errors are logged to the dev_rfc.trc
file.Brief
: All API calls and important attributes like codepages, RFC headers, and login parameters are traced.Verbose
: In addition to the values captured by Brief,
the values of the scalar RFC parameters as well as the contents of the network containers are traced.
Full
: In addition to to the values captured by Verbose,
the contents of nested structures and tables as well as all API calls of setter
and getter
functions are traced.
Important: In this release, the trace
option was changed from a boolean type to a string type.
This option controls rfc trace logging.
[rfc-server]
section:
trace
Default Value: Off
Valid Values: Off, Brief, Verbose,
or Full
(case insensitive - values definitions are identical to the trace option in [rfc-client]
)
Mandatory: No
Changes Take Effect: Immediately
Important: In this release, the trace
option was changed from a boolean type to a string type.
This option controls rfc trace logging.
trace-dir
Default Value: '.' (that is, the current working directory)
Valid Values:
Mandatory: No
Changes Take Effect: Immediately
Important: The directory must exist prior to setting this option. This means that the NetWeaver RFC library will not create non-existing directories.
This option is configurable on the NetWeaver RFC library level. It changes the directory where the NetWeaver RFC library writes trace files.
trace-type
Default Value: THREAD
Valid Values: (case insensitive):
PROCESS
: Results in one log file per processTHREAD
: Results in one log file per threadThis option is configurable on the NetWeaver RFC library level. It changes the the way the NetWeaver RFC library writes trace files.
(GPS-3053)
This release contains the following corrections or modifications.
The Adapter now correctly processes the SPS_NEW_CALL
request. Previously, the Adapter occasionally stalled when processing this request. (GPS-3140)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following correction or modification:
The Adapter now correctly handles the following event from Genesys DB Server: MSG_DISCONNECTED (connection to RDBMS has been broken)
. Previously, the Adapter would terminate unexpectedly when processing this unsolicited event. (GPS-2868)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Gplus Adapter for SAP ERP.
The Gplus Adapter for SAP ERP (the Adapter) now supports the Microsoft Windows Server 2008 32-bit and 64-bit operating systems.
Note: Support for the 64-bit operating system was added on 02/10/12. (ER# 287916213)
The Adapter now supports Mitel 3300 switches.
This release includes the following correction or modification:
The Adapter now functions properly when an agent makes a consultation call from an SAP front-end for an original call that was created outside of the SAP front-end, for instance, from a hard phone. Previously in this case, the Adapter lost the worker thread and dead-locked the processing of events. (ER# 233457248)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction or modification:
The Adapter now functions properly when it encounters a certain potential deadlock situation. Previously, when there were concurrent updates of call attached data from both the CTI and CRM sides, the Adapter sometimes stopped processing these events and requests. (ER# 236011495)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
This release of the Adapter has been assembled with an updated Voice dynamic library (GenModel.dll) to provide more robust performance in multithreaded environments. (ER# 234201962)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Additional logging was added to the Adapter. The CAD synchronization mechanism was merged with the 7.1 stream. (ER# 202622951)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
If an agent cancelled the wait mode while using the SPS_CANCELWAITMODE function, then the Adapter cancelled the wait mode, but did not change the agent workmode. This problem was fixed. (ER# 135377087)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents section, above.
There are no restrictions for this release. No new features were introduced in this release of the Adapter.
This release includes the following correction:
For the Siemens HiPath 4000 switch, the agent work mode is set to WM_WORK_NOT_READY, instead of WM_NOT_READY, when the agent state changes from AfterCallWork to AuxWork using either of the following:
This problem was fixed. (ER# 116931081)
The Adapter may stop processing events coming from the T-Server when under a stress load, if both the register-on-demand and auto-registration options are enabled. This problem was fixed. (ER# 109967105)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.5 release of SAP ERP:
Integration with the Gplus Adapter for SAP Analytics.
This release includes the following corrections and modifications that were made between Release 7.1 or earlier releases and the initial 7.5 release:
For the Avaya Communication Manager switch, the Adapter did not change the SAP agent work mode from READY to WORK_READY when the CTI agent work mode was changed from Ready ManualIn to Ready AutoIn using either of the following:
This error did not occur when using the SAP interface. This problem was fixed. (ER# 50592423)
The Adapter would not allow held calls to be dropped, even though the switch allowed this functionality. This limitation affected this switch: Philips Sopho iS3000. This problem was fixed. (ER# 79766)
The Adapter would not allow ringing calls to be dropped, even though the switch allowed this functionality. This limitation affected these switches: Alcatel A4200, and Philips Sopho iS3000. This problem was fixed. (ER# 81825)
It was impossible to stop the Adapter running as a NT service if it was started with the wrong command line arguments (host, port, or application) from the Windows Services console. The running process should be terminated manually. This problem was fixed. (ER# 956493)
The back slash ("\") character must not be used at the end of the destination folder path when installing the Adapter. If you did, the installer may exit abnormally when using the same application object during repeated installations. (ER# 100146)
This section provides the latest information on known issues and recommendations associated with this product.
The type
option in the [rfc-client]
is still included in the application template even though it is no longer supported. (GPS-3150)
Found In: 7.5.100.13 | Fixed In: |
The Adapter terminates unexpectedly when processing the following unsolicited event from Genesys DB Server: MSG_DISCONNECTED (connection to RDBMS has been broken)
. This scenario is applicable only when an optional link to Genesys Message Server in the Adapter's Connection
tab is active. (GPS-2868)
Found In: 7.5.000.17 | Fixed In: 7.5.000.18 |
If an agent cancels the wait mode while using the SPS_CANCELWAITMODE function, then the Adapter cancels the wait mode, but does not change the agent workmode.
Note: There is a specific behavior for the Rockwell Spectrum switch. If an agent cancels the mode requesting to change the agent workmode to WORK_NOT_READY, the Adapter changes the workmode, but after a predefined time interval (ACW timeout), the switch automatically changes the workmode to NOT_READY. For more details, see the Rockwell Spectrum switch documentation.
(ER# 135377087)
Found In: 7.5.000.09 | Fixed In: 7.5.000.10 |
For the Siemens HiPath 4000 switch, the agent work mode is set to WM_WORK_NOT_READY, instead of WM_NOT_READY, when the agent state changes from AfterCallWork to AuxWork using either of the following:
(ER# 116931081)
Found In: 7.5.000.06 | Fixed In: 7.5.000.09 |
If an agent is logged in with the auto-in work mode through an external application before the Adapter is started, the SPS_GETWORKMODE function returns the SAP work-mode READY instead of WORKREADY. This is applicable to the switches that support the Manual-In/Auto-In work mode hardware (for example, the Avaya G3). (ER# 108434141)
Found In: 7.5.000.06 | Fixed In: |
The Adapter may stop processing events coming from the T-Server when under a stress load, if both the register-on-demand and auto-registration options are enabled. (ER# 109967105)
Found In: 7.5.000.06 | Fixed In: 7.5.000.09 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functions for this product.
Information in this section is included for international customers.
There are no known issues or recommendations regarding internationalization of this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Gplus Adapter 7.5 for SAP ERP Deployment Guide.
Gplus Adapter for SAP ERP chapters of the Genesys Migration Guide.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.