Release Note

Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option

7.6.x

Genesys Telecommunications Laboratories, Inc. 2008–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.104.02 [06/27/12] – Hot Fix           X
7.6.104.01 [01/06/12] – General           X
7.6.103.00 [01/06/12] – General           X
7.6.100.01 [06/11/09] – General           X
7.6.001.05 [03/31/09] – General           X
7.6.001.00 [12/01/08] – General           X
7.6.000.00 [09/22/08] – General           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com/ for more details.

This release note applies to all 7.6 releases of Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 7.6.104.02 [06/27/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features included in the 7.6.104.02 release of the Gplus Adapter for Microsoft Dynamics CRM E-Mail & Activity Routing Option.

Corrections and Modifications

This release also includes the following corrections and modifications:


Updated the Genesys PSDK to version 7.6.201.08. (EOS-2334)


Top of Page


Release Number 7.6.104.01 [01/06/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features included in the 7.6.104.01 release of the Gplus Adapter for Microsoft Dynamics CRM E-Mail & Activity Routing Option.

Corrections and Modifications

This release also includes the following corrections and modifications:


Improved logging to better identify the specific outbound synchronization field that is incorrectly configured.(EOS-1577)


Enhanced the error message that is logged when no CRM Queue Mappings sections are configured as part of an outbound synchronization process. (EOS-1793)


Provide better logging when a queue item is considered invalid. (EOS-1867)


Changed the CRM E-Mail & Activity Routing Option executable file name to ' MsCrm4.QueueMonitor.WindowsService.exe'. (EOS-1879)


Improved handling of null values when an entity attribute value is null. (EOS-1889)


Top of Page


Release Number 7.6.103.00 [01/06/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this 7.6.103.00 release of the Gplus Adapter for Microsoft Dynamics CRM E-Mail & Activity Routing Option.

Corrections and Modifications

This release also includes the following corrections and modifications:


Upgraded SDK version to 7.6.201. (EOS-598)


Improved logging to include version information at start up. (EOS-1018)


Corrected problem wherein Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option did not shut down properly at start up under certain circumstances. (EOS-1504)


Fixed problem where CRM entities were not properly handled due to a Web Service exception resulting from a database deadlock. (EOS-1123)


Modified query behavior to use SDK paging object in order to better support large query results. (EOS-841)


Enhanced existing outbound synchronization process to support synchronization with a specific CRM campaign and/ or Campaign Activity. (EOS-1713)


Improved logging to identify why a specific CRM entity is ignored, or why a CRM entity failed to synchronize, as part of the synchronization process. (EOS-1749)


Top of Page


Release Number 7.6.100.01 [06/11/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features introduced with the 7.6.100.01 release of the Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option.

Corrections and Modifications

This release also includes the following corrections and modifications:


Interaction not re-routed on logout when interaction has not been answered. (EOS-184)


The CrmEntityRouter spams the windows event log with error messages if two CRM input queues are configured but only one of them has repeating problems. (EOS-159)


Prevented auto-answer, auto-accept, and auto-complete actions when the client connection is unavailable. (EOS-185)


Top of Page


Release Number 7.6.001.05 [03/31/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this 7.6.001.05 release of the Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option. .

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page


Release Number 7.6.001.00 [12/01/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this 7.6.001.00 release of the Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page


Release Number 7.6.000.00 [09/22/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This is the first release of Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option. Gplus Adapter for Microsoft CRM E-Mail & Routing Activity Option is used to notify Genesys of pending Microsoft CRM activities which have been targeted for Genesys processing.

Corrections and Modifications

This release includes no corrections or modifications.

Top of Page


Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Gplus Microsoft CRM E-Mail & Activity Routing Option duplicates error messages with each polling cycle in the Application event log.


Top of Page


Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this product.

Top of Page


Internationalization

Information in this section is included for international customers.


There are no known limitations or restrictions for internationalization associated with the Gplus Microsoft Dynamics CRM E-Mail & Activity Routing Option 7.6 product.


Top of Page


Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

Top of Page