Release Note

Gplus Adapter for Microsoft Dynamics CRM Config App

7.6.x

Genesys Telecommunications Laboratories, Inc. 2009–2012

Contents

Introduction

Release Number

AIX

HP-UX

Linux

Solaris

Tru64 UNIX

Windows

7.6.104.02 [06/27/12] – Hot Fix

 

 

 

 

 

X

7.6.104.01 [01/06/12] – General

 

 

 

 

 

X

7.6.103.00 [01/06/12] – General

 

 

 

 

 

X

7.6.100.01 [06/11/09] – General

 

 

 

 

 

X


Known Issues and Recommendations
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com/ for more details.

This release note applies to all 7.6 releases of Gplus Adapter for Microsoft Dynamics CRM Config App.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 7.6.104.02 [06/27/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features introduced with the 7.6.104.02 release of the Gplus Adapter for Microsoft Dynamics CRM Config App.

Corrections and Modifications

This release includes the following corrections or modifications.


Updated the Genesys PSDK to version 7.6.201.08. (EOS-2334)


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Release Number 7.6.104.01 [01/06/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes features included in the 7.6.104.01 release of the Gplus Adapter for Microsoft Dynamics CRM Config App.

Corrections and Modifications

This release includes the following corrections or modifications.


Deprecated option auto-answer-ringing-call-types. (EOS-1805)


Deprecated option acw-auto-in-call-types. (EOS-1806)


Changed icon associated with the Calling Lists section. (EOS-1853)


 

Changed the Configuration Editor executable file name to 'Genesyslab.GPlus.MsCrm4.ConfigApp.exe'. (EOS-1879)

 


Corrected auto completion feature not working if you use the mouse to select objects. (EOS-1855)


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Release Number 7.6.103.00 [01/06/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this 7.6.103.00 release of the Gplus Adapter for Microsoft Dynamics CRM Config App

Corrections and Modifications

This release includes the following corrections or modifications.


Renamed Gplus Adapter for Microsoft Dynamics CRM Config App to Gplus Adapter for Microsoft Dynamics CRM Configuration Editor.


Upgraded SDK  version to 7.6.201. (EOS-598)


Enhanced scripting support to include access to Field attributes of the Outbound Record object. (EOS-1146)


Extended scripting support to include access to the DNIS, CallId, ConnId and ThisQueue attributes of the Interaction object.


Corrected scrolling problem wherein the use of the mouse wheel unexpectedly closed an expanded drop down list. (EOS-947)


Corrected problem that prevented administration from using CRM query language to configure Outbound CRM Entity fields. (EOS-1643)


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Release Number 7.6.100.01 [06/11/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This is the first release of Gplus Adapter for Microsoft Dynamics CRM Config App. This section lists features included in this initial release.

         Ability to append to, delete and/or modify Adapter options. (as listed under the Options section the Gplus Adapter for Microsoft Dynamics CRM application in the Genesys Configuration Manager).

         Ability to create, delete and/or modify custom data for outbound records on a global and/or campaign basis

         Ability to create, and associate Microsoft CRM entities to specific outbound records on a global and/or campaign basis

         Ability to create, delete, modify and/or assign drop down lists to a specific outbound record

         Ability to create, delete, modify and/or associate custom localization values to a specific outbound record.

 

Corrections and Modifications

There are no corrections or modifications for this initial release.

 

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Specifying a host name as part of the sign-in process is recommended. IP addresses are known to cause intermittent issues.


The Gplus Adapter for Microsoft Dynamics CRM Configuration Editor (previously called Configuration App) must be restarted to view any newly created Outbound campaigns.


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Internationalization

Information in this section is included for international customers.


There are no known issues or recommendations regarding internationalization of this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

         Gplus Adapter 7.6 for Microsoft CRM User's Guide

         Gplus Adapter 7.6 for Microsoft CRM Deployment Guide

         Gplus Adapter 7.6 for Microsoft CRM Manual Deployment Guide

         Gplus Adapter 7.6 for Microsoft CRM E-Mail & Routing Activity Option Installation Guide

         Gplus Adapter 7.6 for Microsoft CRM Configuration Editor Guide

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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