Release Number | AIX | Solaris | Linux | Windows |
---|---|---|---|---|
7.1.007.00 [05/27/21] – Hot Fix | X | X | ||
7.1.006.00 [01/15/21] – Hot Fix | X | X | ||
7.1.005.00 [06/19/20] – Hot Fix | X | X | ||
7.1.004.00 [06/05/20] – Hot Fix | X | X | ||
7.1.003.00 [03/31/20] – Hot Fix | X | X | ||
7.1.002.00 [02/28/20] – Hot Fix | X | X | ||
7.1.001.00 [05/10/19] – General | X | X |
This release note applies to all 7.1 releases of the Gplus Adapter for IEX WFM.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Fixed a regression error that impacted Interaction Server connections.
Fixed a regression error that impacted Message Server connections.
Fixed a bug for NullPointerExceptions appearing on startup. While these were harmless, they caused extra support.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Reduced the negative impact of removing a TServer connection while running; this is still not advised as it will cause a delay in processing other events.
Fixed a bug causing non-enabled historical and RTA streams to start up producing no output; these streams could cause exceptions in the logs and use unnecessary resources.
Fixed a bug causing short abandons to be handled incorrectly in Service Level
and Abandoned In Threshold
calculations.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Fixed a bug where mapped reason codes, while using pendingOnly ACW strategy, could cause standalone ACW sessions.
Fixed a bug causing some queued callbacks to not be tagged correctly as callbacks.
Fixed a bug with unaccepted callbacks where the customer stayed on the line may have been reported as abandoned.
Fixed a bug where calls pulled back from the agent's place to be rerouted would result in an invalid agent state and incorrect reporting.
Fixed a bug when receiving a RONA call that could leave a non-routed interaction on an agent's place.
Fixed a harmless exception on Message Server connections.
Fixed a bug that caused the RTA connection to fail if both the username and password fields were left blank. User is now notified of required credentials.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Fixed a bug causing license failures on fully qualified host names.
Fixed a bug in the VHT handling code that may have caused negative delays, resulting in exceptions and incorrect processing of a call.
Fixed a bug where an agent changing state after viewing concurrent preview records in ACW caused exceptions.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains no new features or functionality.
This release includes the following corrections and modifications:
Fixed a bug where pendingOnly
for acwStrategy
would be wrongly interrupted by a second ACW event before ending the first ACW session.
Fixed a regression error that prevented the adapter from starting if installed as a ThirdPartyApplication
.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a hot fix for this product. This release contains the following new features and functionality.
usePlacedInQueueTime
, was added to the event.properties
Option section
that specifies whether the PlacedInQueueTime
attribute will be used as the queue time for Interaction
Server interactions routed through a Virtual Queue (VQ). The default setting, true
, specifies the previous
behavior which was to use the PlacedInQueueTime
attribute which indicated when the interaction had been
queued in the associated Interaction Queue. Setting the option to false
means that the event time for
the VQ's EventQueued
will be used.
event.properties
true
true
or false
This option specifies which event attribute will be used for an Interaction Server interaction routed through a VQ.
prioritizeStates
, was added to the rta
Option section
that specifies how simultaneous (event times the same) Real Time Adherence (RTA) state changes are
reported. The default setting, true
, specifies that the priority rules will be applied
and the higher priority RTA state will be sent. Setting the option to false
means that
the RTA state changes are reported in the order that the Adapter receives them.
rta
true
true
or false
This option specifies how simultaneous RTA state changes are reported.
stateAttribute
, has been added to the interaction.reason.determiner
.
This new type can be used to reference state attributes outside of those found in the associated event.
The following is a list of the possible settings:
stateAttribute: reasonCode
This setting returns the Reason associated with the Agent's Ready state at the time the interaction is accepted:
NotReady
or a Ready
state.reasonCodeMappings
or readyCodeMappings
Option sections will not be applied.stateAttribute: mediaType
This setting returns either voice
or the value of the MediaType attribute in the Interaction Server event.
stateAttribute: readyState
This setting returns the Agent's state at the time the interaction is accepted and will return one of the following:
Ready
NotReady
ACW
LoggedIn
Updated the bootstrap.jar
Manifest file and the Windows installation scripts to resolve a Windows Service installation failure.
Fixed an issue where the app DBID of the adapter was being incorrectly set to -1 in the LCA connection. The correct DBID is now used.
Reporting of handle time for email replies no longer requires the original inbound email to be accepted by the agent first. The agent activity associated with the reply will be reported even with the original email still in a workbin. Previously, the original email had to be accepted on the agent's place before the reply's handle time would be reported.
Reporting of Genesys callbacks is no longer affected by the voice/parallelQueuesEnabled
option.
Previously, enabling the voice/parallelQueuesEnabled
option would result in offered counts for
callback VQs being erroneously incremented.
Writing events to the recovery log should no longer generate IllegalStateException: Nesting problem
exceptions
as a result of a corrupted file. Previously, a race condition was resulting in characters being written out of order.
Fixed a regression error that prevented VHT calls from being counted as abandoned at the configured flush time.
The Gplus Adapter now displays the email RTA state as an inbound email when re-opening the original incoming email. Previously, this had been reported as an email reply.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This release contains the following new features or functionality:
There are no corrections and modifications for this release.
This section provides the latest information on known issues and recommendations associated with this product.
An exception may appear in the standard logs, "java.lang.IllegalAccessException: class io.netty.util.internal.PlatformDependent0$6 cannot access class jdk.internal.misc.Unsafe ..."
. This exception references an optimization made by the Netty 3rd party library and has no impact on the adapter. It is safe to ignore.
Found In: 7.1.002.02 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order
with the most recently discontinued features at the top of the list.
For more information on discontinued support for operating environments and databases,
see Discontinued Support
in the Genesys Supported Operating Environment Reference Guide.
There are no discontinued items for this product.
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Cloud Services, Inc. is available on our Customer Care website. The following documentation also contains information about this software and is available on the Gplus Adapters page on the documentation website.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.