Release Note

Gplus Adapter for IEX WFM

5.4.x

Genesys Telecommunications Laboratories, Inc. © 2014

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
5.4.006.00 [12/23/14] – Hot Fix     X X   X
5.4.005.00 [09/26/14] – Hot Fix     X X   X
5.4.004.01 [07/10/14] – Hot Fix     X X   X
5.4.003.00 [06/16/14] – Hot Fix     X X   X
5.4.002.00 [05/22/14] – Hot Fix     X X   X
5.4.001.01 [05/15/14] – General     X X   X

Link to 5.3 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 5.4 releases of the Gplus Adapter for IEX WFM.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on any third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.


Release Number 5.4.006.00 [12/23/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following modification:


Fixed bug where the reason.notReady.determiner setting in the voice Option section was not defaulting to the setting in the event.properties Option section. (WFM-1882)


Added monitoring statistics for maximum Agent and Place counts. (WFM-1881)


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Release Number 5.4.005.00 [09/26/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following modifications:


The agent RTA states are initialized immediately when an RTA stream is enabled rather than updating as agent state changes occur. (WFM-1865)


Fixed the incorrect transformer reference in the rta.<stream> Option section of the Application template. (WFM-1864)


The write exception thrown while generating the recovery logs no longer terminates the Adapter startup. (WFM-1863)


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Release Number 5.4.004.01 [07/10/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains the following new features and functionality.


Corrections and Modifications

This release includes the following modification:


A new Option, application/acwStrategy, has been added. (WFM-1858)


The Adapter now uses multiple registration requests to the InteractionServer to keep the number of Places listed in each request to a limit of 50K. This enables more than 64K Places to be registered with the Interaction Server. (WFM-1857)


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Release Number 5.4.003.00 [06/16/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


The InteractionSubType enum was removed to prevent exceptions when new or custom subtypes were defined in the business attributes. While the custom subtypes may not be fully supported, they will no longer interrupt the event processing. (WFM-1850)


Added the new Option, maxInteractionTime, to each of the media Sections to set the maximum duration of an interaction before it is terminated. (WFM-1847)


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Release Number 5.4.002.00 [05/22/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Fixed regression bug where application/logThreshold Option was not supported. (WFM-1843)


Fixed bug where interaction Reason Codes were not updating the RTA reason field. (WFM-1842)


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Release Number 5.4.001.01 [05/15/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Fixed bug where NotReady reason codes were not being updated properly for agents logged into more than one media. (WFM-1835)


An Option, iex.version, has been added to the historical.reports and historical<streamName> Sections. (WFM-1834)


More than one ID field is now used to establish associations between events generated when Outbound records are updated and call events generated for Outbound campaign calls. (WFM-1828, WFM-1829)


Statistics logging was expanded. It now includes counts of monitored Places, logged in agents etc. (WFM-1824)


Modified the reports to use Velocity templates contained in res/reportTemplates folder. (WFM-1788)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Gplus Adapter does not support Outbound Campaign ASM Dialing Modes: Predictive with Seizing or Preview with Seizing.

Found In: 5.2.010.00 Fixed In: 

Streams do not support individual Time Zones for each Stream. The application/timeZone Option applies to all of the configured Streams

Found In: 5.1.001.00 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Discontinued As Of:

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Customer Care website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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