Release Advisory

Genesys Interaction Recording

8.5.x

Genesys Telecommunications Laboratories, Inc. © 2013–2014

The following information applies to Genesys 8.5.x software and is important for you to note:


Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys customer care representative if you have any questions.


The Screen Recording Client, a new Genesys Interaction Recording component for the 8.5.2 release, has the following limitations:


Playback of the screen recordings are limited to the file prior to the pause event. Click the Play button to continue with the playback.


For the Screen Recording Client to work reliably, a stable connection to Web Services is required. If Web Services needs to be restarted, Genesys recommends that you also restart the Screen Recording Client.


All the Genesys Interaction Recording components must have synchronized clocks to avoid delays in the availability of recordings. Genesys recommends deploying a Network Time Server (NTS) to ensure all components are time synchronized.


In rare cases, the index file of the primary system (in an HA configuration) is corrupted in such a way that automated failover to the backup system does not happen. Manual actions need to be taken using the SpeechMiner SMConfig to promote the backup system to primary role until the index file can be fixed.


To use SpeechMiner for Genesys Interaction Recording, you must request a recording-only license.


The Genesys Interaction Recording solution supports a one-to-one unique mapping between the AgentID and the Agent hierarchy/name. SpeechMiner does not allow two agents with the same name.


Genesys Interaction Recording access control is not assigned based on agents if trunk side recording is used.


The Genesys Interaction Recording 8.5.0 release does not support:


The Genesys Interaction Recording 8.5.0 release supports:


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