As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
Link to 7.6 Product Release AdvisoryThe following information applies to Genesys 8.0.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
A special procedure is required for migration if Genesys Info Mart handles data from more than one instance of Outbound Contact Server. For assistance, contact Genesys Technical Support.
Migration from previous releases of Genesys Info Mart to release 8.0 is not supported.
If you are deploying Interaction Concentrator 8.1 in an environment with Genesys Info Mart 8.0, do not enable the route-res-vqid-hist-enabled configuration option, which was introduced in Interaction Concentrator 8.1.
(The option is disabled by default.) (ER# 283053476)
Genesys Info Mart release 8.0 does not support IBM DB2 databases.
For deployments where Genesys Info Mart is installed on a 64-bit Windows operating system and where Genesys Info Mart accesses Oracle databases, Genesys Info Mart requires you to install a Java Development Kit (JDK). If you are installing a 32-bit JDK for Genesys Info Mart on a 64-bit Windows operating system, the default installation folder is under [drive_path]:\Program Files (x86)\ (for example: C:\Program Files (x86)\). There is a known bug (3807408) in Oracle that causes authentication errors when the executable path contains parentheses. Genesys recommends installing the JDK using a folder that does not contain parentheses. Refer to Oracle MetaLink article 334528.1 for more information.