Release Note

GIM Inbound Voice Reporting Templates

7.2.x

Genesys Telecommunications Laboratories, Inc. © 2006

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.2.000.05 [03/31/06] – General X X X X X X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 7.2 releases of GIM (Genesys Info Mart) Inbound Voice Reporting Templates. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release. A table in the Contents section lists at a high level the supported operating systems for each release. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.

The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.

The Discontinued Support section is also a cumulative list with the most recent items at the top of the list. This list includes functionality that is no longer supported and the release number of the version in which support was discontinued.

Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.


Release Number 7.2.000.05 [03/31/06] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.2 release of GIM Inbound Voice Reporting Templates.

Corrections and Modifications

This is the first release of this product. There are no corrections or modifications in this release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Average Inbound Handle Time in the Agent Task Report is calculated incorrectly. Please contact Genesys Technical Support for instructions on how to resolve this problem. (ER# 50087281)

Found In: 7.2.000.05 Fixed In: 

There is an error in the definition of the Agent Task Session Report. As a result:

Found In: 7.2.000.05 Fixed In: 

CCPulse+ threshold and sorting functionality may not work correctly with views that are based on GIM Reporting Templates. (ER# 38916918)

Found In: 7.2.000.05 Fixed In: 

In CCPulse+'s Resolving Wizard for queries, the Finish button may be enabled even when the system has not gathered all data that are required for report generation. (ER# 38948604)

Found In: 7.2.000.05 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


Windows NT operating system is no longer supported.

Discontinued As Of: November 2005

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Internationalization

Information in this section is included for international customers.


There are no known issues for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Reporting 7.2 Deployment Guide first.

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