Release Number | Date | Release Type | Added Support |
---|---|---|---|
8.1.311.07 | 04/24/23 | General | Windows Server 2019 & 2022 |
8.1.310.03 | 12/18/17 | General | Windows Server 2016 |
8.1.304.03 | 05/15/14 | General | Windows Server 2012 |
This deployment procedure applies to the releases of Genesys Administrator listed in the Release table above, and subsequent releases as appropriate. This procedure describes how to configure Microsoft IIS and its features on the operating system indicated in the table.
This deployment procedure describes how to install Genesys Administrator 8.1.311.07 and subsequent releases on Windows Server 2019 and Windows Server 2022.
To configure IIS 10 and its features on Windows Server 2019 and Windows Server 2022, do the following:
In Server Manager Dashboard, click Add Roles and Features
and start the Wizard.
Go through the Wizard steps:
Installation type
as Role-based or feature-based
installation
.Server Pool
.Server Roles
and do the following:
Web Server (IIS)/Web Server/Application
Development
, and check that it contains all required .NET 3.5
and .NET 4.x roles. The following are the mandatory roles:Web Server (IIS)/Management Tools
and check that it contains the IIS 6 Management Compatibility
role.Features
and select the features to be installed on the selected
server, if they are not already installed:
Install
and complete the Wizard.In IIS Manager, do the following:
Application Pool
(by
default, DefaultAppPool
) to which the Genesys Administrator
site belongs:
.NET CLR Version
= .NET CLR Version v4.0.***
.Managed pipeline mode
= Integrated
.
Handler Mappings = ReadOnly
, the defaultModules = ReadOnly
, the defaultWarning: These settings might initially appear to be set to
Read/Write
. For security reasons, set them to the default
value (ReadOnly
).
Modify the Genesys Administrator configuration files. The Genesys
Administrator IP contains two configuration files: Web.Config
and Web2012.Config
. The second file, Web2012.Config
,
is dedicated to running Genesys Administrator on the Windows 2012 platform.
To modify this file to run Genesys Administrator on the Windows 2019 and Windows 2022 platform,
do the following:
Web.Config
file to a different name; for
example Web_.Config
.Web2012.Config
file to Web.Config
.
Web.Config
file, in the section that starts
with <system.webserver>
and ends with
<system.webServer>
, remove or comment out all of the
content except the first line <validation
validateIntegratedModeConfiguration="false"/>
.When done, the active code for that section should look like this:
<system.webserver>
<validation validateIntegratedModeConfiguration="false"/>
<system.webServer>
If a Language Pack is installed, repeat step 4 and then update the culture settings accordingly to the language of the Language Pack. For example, if the Language Pack for German is installed, change the culture settings as follows:
<globalization culture="de-DE" uiCulture="de-DE"/>
This deployment procedure describes how to install Genesys Administrator 8.1.310.03 and subsequent releases on Microsoft Server 2016.
To configure IIS 10 and its features on Windows Server 2016, do the following:
In Server Manager Dashboard, click Add Roles and Features
and start the Wizard.
Go through the Wizard steps:
Installation type
as Role-based or feature-based
installation
.Server Pool
.Server Roles
and do the following:
Web Server (IIS)/Web Server/Application
Development
, and check that it contains all required .NET 3.5
and .NET 4.x roles. The following are the mandatory roles:Web Server (IIS)/Management Tools
and check that it contains the IIS 6 Management Compatibility
role.Features
and select the features to be installed on the selected
server, if they are not already installed:
Install
and complete the Wizard.In IIS Manager, do the following:
Application Pool
(by
default, DefaultAppPool
) to which the Genesys Administrator
site belongs:
.NET CLR Version
= .NET CLR Version v4.0.***
.Managed pipeline mode
= Integrated
.
Handler Mappings = ReadOnly
, the defaultModules = ReadOnly
, the defaultWarning: These settings might initially appear to be set to
Read/Write
. For security reasons, set them to the default
value (ReadOnly
).
Modify the Genesys Administrator configuration files. The Genesys
Administrator IP contains two configuration files: Web.Config
and Web2012.Config
. The second file, Web2012.Config
,
is dedicated to running Genesys Administrator on the Windows 2012 platform.
To modify this file to run Genesys Administrator on the Windows 2016 platform,
do the following:
Web.Config
file to a different name; for
example Web_.Config
.Web2012.Config
file to Web.Config
.
Web.Config
file, in the section that starts
with <system.webserver>
and ends with
<system.webServer>
, remove or comment out all of the
content except the first line <validation
validateIntegratedModeConfiguration="false"/>
.When done, the active code for that section should look like this:
<system.webserver>
<validation validateIntegratedModeConfiguration="false"/>
<system.webServer>
If a Language Pack is installed, repeat step 4 and then update the culture settings accordingly to the language of the Language Pack. For example, if the Language Pack for German is installed, change the culture settings as follows:
<globalization culture="de-DE" uiCulture="de-DE"/>
This deployment procedure describes how to install Genesys Administrator 8.1.304.03 and subsequent releases on Microsoft Server 2012.
To configure IIS 8 or 8.5 and its features on Windows Server 2012, do the following:
On Windows Server 2012, navigate to Start
> Control
Panel
> Programs
> Programs and Features
,
click Turn Windows features on or off
, and start the Add
Roles and Features Wizard
.
Go through the Wizard steps:
Installation type
as Role-based or feature-based
installation
.Server Pool
.HTTP Activation
]Install
and complete the Wizard.In IIS Manager, set the following properties of the Application
Pool
(by default, DefaultAppPool
) to which the Genesys
Administrator site belongs:
.NET CLR Version
= .NET CLR Version v4.0.***
.Managed pipeline mode
= Classic
.Modify the Genesys Administrator configuration files. The Genesys
Administrator IP contains two configuration files: Web.Config
and Web2012.Config
. The second file, Web2012.Config
,
is dedicated to running Genesys Administrator on the Windows 2012 platform.
To set up this file, do the following:
Web.Config
file to a different name; for
example Web_.Config
.Web2012.Config
file to Web.Config
.Note: The original Web2012.Config
differs from the original
Web.Config
file as follows:
<sectionGroup name="system.web.extensions"
type="System.Web.Configuration.SystemWebExtensionsSectionGroup,
System.Web.Extensions, Version=3.5.0.0 .....>
<authenticationService enabled="true"
requireSSL="false"/>
is duplicated by the section
<authenticationService enabled="true" requireSSL =
"true|false"/>
, the latter is removed or commented-out.<runtime>
...
</runtime>
If a Language Pack is installed, repeat step 4 and then update the culture settings accordingly to the language of the Language Pack. For example, if the Language Pack for German is installed, change the culture settings as follows:
<globalization culture="de-DE" uiCulture="de-DE"/>
Restart IIS.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Framework 8.5 Genesys Administrator Deployment Guide first.
Framework 8.1 Genesys Administrator Deployment Guide provides instructions for installing, configuring, starting, and stopping Genesys Administrator.
Framework 8.1 Genesys Administrator Help describes how to use Genesys Administrator in either an enterprise or multi-tenant environment.
Framework 8.5 Deployment Guide provides instructions for installing and configuring Framework 8.1 components, and for starting and stopping Framework components either manually or using the Management Layer.
Framework 8.5 Management Layer User's Guide describes the concepts, terminology, and procedures relevant to the Management Layer.
Framework 8.5 Configuration Options Reference Manual describes configuration options for Framework 8.1 components.
Framework 8.5 Combined Log Events Help describes log events that Genesys server applications generate and that Genesys Administrator and Solution Control Interface display.
Genesys 8.1 Security Deployment Guide describes Genesys security features and detailed instructions for deploying them. These features provide secure data transfer between Genesys components, protection against unauthorized access, and protection against data loss in case of component failure.
If you encounter any issues with the deployment of this package, please contact Genesys Customer Care.