Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Genesys Administrator.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Other Software Requirements

Genesys Administrator requires Management Framework 8.0.x. To use Role-Based Access Control, Configuration Server 8.0.2 or later is required. .NET Framework 3.5 SP1 must be installed on the host on which Genesys Administrator 8.0.300.19 or later is running.

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

If one of the primary Reporting Servers is down in a multiple Reporting Server configuration, the component dashboard now returns the correct data. Previously, incorrect data was displayed. (ER# 260145875)

The rate at which Genesys Administrator loads Dashboard data is improved. Previously in some environments, it could take up to a minute or more to display the main Dashboard, located under the Monitoring tab. The same operation can now be completed up to 10 times faster when working in a comparable environment. (ER# 259510798)

Genesys Administrator no longer displays the error message Log loading failed: 403. Exception occurred during channel opening when you open a Dashboard for the first time, and Log DB Server and Log Database are online. Previously, this message was sometimes displayed for no apparent reason; log loading completed successfully after you clicked OK to close the message box, and manually refreshed the Dashboard content. (ER# 259510755)

Genesys Administrator now displays log messages with the correct timestamp when running on a machine with non-English locale settings. Previously in this scenario, and when using the Oracle Database Management System (DBMS), the logs were displayed with the same timestamp. (ER# 259288511)

Genesys Administrator now displays a progress indicator when loading the data for the VAR IVR Last Action report. Previously, progress was indicated only by the Generate Report button remaining greyed out while the report was loading. (ER# 258978836)

Genesys Administrator now displays the components of a Solution in the correct order of their startup priority. Previously, the components were displayed in the alphanumeric order of their startup priority (for example, 1, 10, 2, 3, ..., instead of 1, 2, 3, ..., 9, 10, ...). (ER# 258556728)

Genesys Administrator now reports times correctly adjusted for Daylight Savings Time in hourly call reports. (ER# 254808308)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:

Genesys Administrator now operates normally after a user requests to view an Active Call Browser report containing no active calls (based on the report filters specified) when Genesys Administrator is configured to connect to a Reporting Server that has a backup Reporting Server specified in its configuration. Previously in this scenario, Genesys Administrator would react to subsequent actions after delays of a minute or more, or stop responding altogether. (ER# 259857145)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:

Genesys Administrator no longer stops responding when loading a resource assignment for a Resource Group. (ER# 246721057)

Genesys Administrator now takes the local time zone into account when saving and displaying Start Time for Campaign Sequences, and Stop at Time for Campaigns in Campaign Sequences. In other words, the time that is entered in each of these fields is adjusted for time zone differences when viewed by a user in another time zone. Previously, the times were displayed without being converted to the local time zone. (ER# 247847531, 247847536)

If redundant Log DB Servers are configured, Genesys Administrator now connects successfully to the backup Log DB Server after a DB Server switchover. Previously, Genesys Administrator was unable to connect, and the following error message was displayed: Server indicated error: 403. Exception occurred during channel opening. (ER# 248270423)

VAR Call Completion and VAR Last IVR Action reports now show the correct Tenant name, selected when creating the reports. Previously, the Tenant name field of the report was not updated. (ER# 248385031)

In Voice Platform Summary reports, the navigation button now stays visible in the interface if the next range or previous range selections return no results. Previously in this scenario, the navigation control disappeared and the user had to manually enter the ranges. (ER# 248780013)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

• Support for Hierarchical Multi-Tenancy, including:
  
  
• Graphically viewing and managing parent-child relationships between tenants.
• Importing and creating hierarchical tenants from a comma-separated values (CSV) file.
• Filtering and sorting search results by Tenant name. (ER# 239019438).
  
  
• Enhanced support of Role-Based Access Control, including:
  
  
• Role privileges for all navigation sections allowing administrators more precise control over what areas of the interface are accessible to users.
• Role privileges for the Outbound Contact Solution to add control for Dialing Sessions/Campaign Sequences, Calling Lists, and importing Do Not Call files.
  
  
• Support for Orchestration Server, specifically:
  
  
• Loading SCXML applications directly on DNs and DN Groups individually and in bulk.
• Monitoring active SCXML application sessions with the ability to stop stuck sessions.
  
  
• Enhanced support for the Voice Platform Solution, including the following:
  
  
• Support for Hierarchical Multi-Tenancy reporting on a per-tenant basis.
• Display, summarization, and listing of multiple levels of call statistics.
• Remote access of reports by customers of the service providers.
• Downloading reports in CSV format.
• Six-week trending of reporting metrics.
• New Dashboards for the PSTN Connector, Supplementary Services Gateway, Fetch Performance, and Service Quality Latency.
• Definition of virtual reporting object filters, enabling customized filter tags to query call date.
• In all Voice Platform Solution screens, the term DN has been replaced by DID. (ER# 239377921)
  
  
• Genesys Administrator now accesses all databases through DB Server.
  
  
• Alarm Conditions, Alarm Detection Scripts, and Alarm Reaction Scripts can now be configured using wizards. The Wizards are located in the Tasks panel of the corresponding object lists. (ER# 232417702, 243491891)
  
  
• You can now test an alarm from the Alarm Conditions properties window, as well as from the Alarm Conditions context menu and Tasks panel. (ER# 238698385)
  
  

Corrections and Modifications

This release also includes the following corrections and modifications:

In a multi-tenant environment, the IVR Profile Wizard creates IVR Profiles in the specified tenant. Previously, Genesys Voice Platform releases 8.1.1 and earlier did not support multi-tenancy so that in a multi-tenant environment, the IVR Profile Wizard created IVR Profiles for the Environment tenant only. (ER# 207909781, 240749943)

The legend box in Voice Platform report charts can no longer be dragged out of the chart area. Previously, it could be dragged out of the chart area, at which point it disappeared and could not be recovered. (ER# 214045637, 234058437)

For the Outbound solution, time values displayed in Genesys Administrator are now always converted to the local time of the client. Previously, for the Outbound Contact Solution, it only displayed the time zone in which each time was given, and the user had to convert the times to their local times. (ER# 239674051)

Genesys Administrator now displays dates in Voice Platform reports in a consistent format, regardless of the locale of the system on which it is installed. Previously, the dates sometimes alternated between the MM/DD/YYYY and DD/MM/YYYY formats when Genesys Administrator was installed on a system that was not using an English locale. (ER# 240053401)

When using the Append New (no chain merge) option to import or export records to or from a Calling List, Genesys Administrator no longer loses records if the destination list is not empty. (ER# 240481361)

You can now view and update Record Prioritization options at Operations > Dialing Sessions > Priorities if an Outbound Contact Manager (OCM) object is not configured. Previously, you had to create a temporary OCM object and define Record Prioritization options for the Dialing Sessions. For more information about these options, see the section "OCManager Section – Options for Record Prioritization" in the Outbound Contact 8.0 Deployment Guide. (ER# 240576055)

You can now use Genesys Administrator to configure Resource Manager in high availability (HA) mode. Previously, two Resource Managers could not be associated with the same set of resources. (ER# 240684398)

You can now create custom Time Zones correctly in Genesys Administrator. In previous releases, custom Time Zones could be created, but not without errors. (ER# 242475683)

When creating Media Control Platform groups in the Resource Groups Wizard, the default Monitoring Method is SIP Options. (ER# 244664534)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

Genesys Administrator now properly displays object names containing non-English characters, if the database you are using supports the corresponding character set. Previously, you could enter and save object names containing non-English characters, but once saved, the names were displayed as a string of question marks (????). (ER# 223391953)

Time Zone objects with a Daylight Savings Time type of Daylight Saving Time definition (GMT) are now saved properly. Previously, the error message Unknown error was displayed, and the object was not saved. (ER# 242398293)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

• Improvements in provisioning. You can now use Genesys Administrator to provision all configuration objects that are supported by Configuration Manager. You can also provision Agent Logins, DNs, IVR Ports, Applications' connections, Switches' Access Codes, Users' Skills and Capacity Rules, and Options (including Annexes) in bulk.
  
  
• Role-Based Access Control. This feature provides refined control and simplification of the user interface. Configuration Server 8.0.2 is required to support this feature.
  
  
• Support of the Outbound Contact Solution. You can now provision and manage all Outbound Contact components, monitor campaigns, and manage Calling Lists and calling sessions.
  
  
• Support for Universal Routing. You can now provision the Universal Routing Server and load SCXML strategies.
  
  
• Improved deployment to local and remote hosts. You can now create multiple IP Repositories in which to store and organize Installation Packages on target hosts. In addition, you no longer need to type in paths and filenames to select the source CD, IP packages, and templates; you can use the new Browse buttons to navigate to, and select, the exact files.
  
  
• More robust connections. Genesys Administrator now automatically reconnects to the backup Configuration Server in high-availability configurations. In redundant Solution Control Server configurations, Genesys Administrator automatically reconnects to the backup Solution Control Server after a Solution Control Server switchover, or connects to the backup Solution Control Server running in Primary mode if the connection is detected.
  
  
• Improved switchover capabilities. You can now switchover Applications from the Runtime Tasks Panel, or from the object context menu. You can also choose to switchover primary Applications, backup Applications, or both.
  
  
• Expanded object context menus for some objects. From the context menus, you can now start/stop Applications and Solutions, switchover Applications, and run the Log Wizard.
  
  
• Business Units and Sites. You can now provision Business Units and Sites to customize your object hierarchy to better reflect your operations. Business Units replace the Configuration Units used in Configuration Manager.
  
  
• Enhanced search capability. You can now search for objects by type, status, and name. You can also perform a search based on permissions.
  
  
• Visual alarm indicators. Applications, Hosts, and Solutions are now displayed with icons indicating the status (active or inactive) and severity (critical or non-critical) of any alarms for the Application, or for any Applications running on that Host or as part of the Solution.
  
  
• Genesys Administrator now supports new versions of the following Database Management Systems and related software:
  • IBM DB2 9.1 and 9.5
  • MS SQL 2008
  • Oracle 11g

Corrections and Modifications

This release also includes the following corrections and modifications:

If an operation that you have requested times out for some reason, such as network problems or server termination, the progress bar no longer remains visible. Previously in this scenario, you had to use the Refresh button in your browser to remove the progress bar from the display. (ER# 176142804)

After a switchover, Genesys Administrator now reconnects automatically to the backup Configuration Server and the backup Solution Control Server. (ER# 181634165)

Configuration Units are represented in Genesys Administrator by Business Units. See Business Units and Sites in the New in This Release section. (ER# 182868706)

You can now use Genesys Administrator to edit fields containing binary values. (ER# 212728871)

If an IVR Profile is directly edited without using the IVR Profile Wizard and if some of its options have invalid values, then loading the profile in the IVR Profile Wizard no longer results in a temporary layout problem. Previously, there was a temporary layout problem for those fields that were marked as invalid, which was fixed only when these fields were set to valid values. (ER# 215155045)

You can now edit permissions and options for predefined objects in Genesys Administrator. (ER# 216713102)

When using Genesys Administrator in Internet Explorer, the IVR Profile Wizard now operates correctly in the following scenario:

1. Leave a mandatory field blank.
2. Click Next.
3. Immediately click on the field that was left blank.

Previously, the Wizard sometimes stopped responding.

(ER# 218745525)

When defining Dialed Number Mappings, Genesys Administrator now displays an error message when a user tries to add a new, or edit an existing, DN range that is the same as, or conflicts with, another DN range. The error message contains details about the invalid range, and does not allow the user to save it.

Previously in this scenario, the minimum value field was always marked as invalid, even though the conflict may have been because of the maximum value or any of the intermediate values.

(ER# 218861509)

When you move a folder in Genesys Administrator, the moved folder is now visible in its new location immediately. Previously, it was not visible in its new location until you refreshed the display. (ER# 218893303)

The name of an Application Template can now contain an apostrophe ('). Previously, if you created an Application using an Application Template with an apostrophe in its name, the list of Applications was not displayed in Genesys Administrator. If you tried to switch to another object, the software would freeze. (ER# 219137681)

You can now use the Deployment Wizard in Genesys Administrator to deploy an Installation Package to a Host running the Windows Server 2008 operating system. (ER# 232311887)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Administrator.

• You can now specify SIP and SIPS ports during the Resource Assignment step of the Resource Group Wizard.
  
  
• You can now specify active or passive redundancy for resources.
  
  
• When using the IVR Profile Wizard you can now preview URLs and specify outbound rules in the new Dialing Rules step.
  
  
• In the Voice Platform Dashboard, you can now view SSG and VAR information in the IVR Profile Utilization section.
  
  
• Voice Platform Reports have been enhanced, as follows:
  
  
  • Voice Platform reports now support queries with a time granularity of 30 minutes.
    
    
  • Voice Platform reports now support the Transferred call state.
    
    
  • Active Call List reports can be filtered by Time, Local URI, Remote URI, Call Type, and Call State.
    
    
  • Active Call List reports support queries by relative time.
    
    
  • The VAR Call Browser report is now part of the Historical Call Browser report.

Corrections and Modifications

This release also includes the following corrections and modifications:

When an Announcement IVR Profile is created using the IVR Profile Wizard, the announcement is played according to the parameters repeat count, delay amount, and duration set in the Wizard. Previously, these parameters were ignored, and the announcement played only once, without any delays, and for up to its full length. (ER# 219106777)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Genesys Administrator.

• The handling of configuration options, including metadata, has been improved as follows:
  • The Options tab now displays metadata for those items with which metadata is associated. The separate Settings tab has been removed.
    
    
  • You can now modify configuration options directly on the Options tab. If you are modifying an option for which there is metadata, the value of the option is also validated.
    
    

  • The Options tab now contains a Filter bar, enabling you to filter the list of options, or search for specific options by specifying appropriate criteria for one or more columns in the list.
    
    

  • The Options tab now contains New and Delete buttons, which replace the New Section, New Option, Delete Section, and Delete Option buttons. The functionality offered by the two new buttons is the same as that offered by the previous four, namely to add a new option or section, and to delete selected options and sections.

    The same functionality is also available by right-clicking in the list of options, which reveals a pop-up menu containing the same choices.

  • The Options tab now includes a View selector, a drop-down list from which you select categories of configuration options that you wish to view. The choices in this list depend on what is selected in the Navigation Panel, and are: Advanced View (Options), Advanced View (Annex), Mandatory Options, Show options in groups, Hide option groups, <One or more group names defined in the metadata>. Refer to the on-line Genesys Administrator Help for detailed descriptions of these categories.
    
    

  • When there is metadata associated with the object, the Options tab also includes the following:

    • Additional entries in the View selector.
    • A new column Name. For each option for which there is metadata, this column provides the name of the option in printable, plain language, text (that is, with no underscores, dashes, or other technical syntax).
    • If an option is mandatory, a red asterisk (*) appears to the left of the option's name.
    • When you click on the small triangle icon to the left of the option's name, the row expands to provide a brief description of the option, its default value and its valid values, and when changes to this option take effect—immediately or after restart.
      
      
• You are now asked for confirmation when deleting any configuration options.
  
  
• Persons are now referred to as Users.
  
  
• You can now create and assign an object's access permissions.
  
  
• You can now customize some parts of the interface to suit your preferences. Most notably, you can define the automatic refresh interval for some interface screens.
  
  
• The on-line Help file is restructured to provide step-by-step instructions for deploying, provisioning, and monitoring the Genesys system.
  
  
• The object-editing screens are now more intuitive and easy to use. You can view and modify the properties of objects contained in other objects, while configuring the containing objects. The properties of group objects, and objects in which other objects are created (for example, DNs and Agent Logins are created in Switches) now include special tabs on which those composite objects are explicitly listed. New wizard-like functionality helps you create basic Application objects, which you can customize for your particular use.
  
  
• Navigation throughout Genesys Administrator has been enhanced to be more logical and intuitive.
  
  
• You can now import and export configuration options from and to local files.
  
  
• You can now monitor the number and status of configured Solutions on the Dashboard.
  
  
• The list of Active Alarms is now refreshed automatically, and users can define the time interval at which this occurs.
  
  
• Two new core object types are available—Access Groups and IVRs (Interactive Voice Responses).
  
  
• GVP components can now be deployed using a new Deployment Wizard. This Wizard can deploy multiple versions of the same component.
  
  
• You can now use a wizard to create and configure IVR Profiles, or continue to create and configure them manually.
  
  
• You can now use a wizard to create and configure Resource Manager logical resource groups.
  
  
• Filtering data for GVP Summary reports is now made easier by using a more user-friendly interface.
  
  

Corrections and Modifications

This release also includes the following corrections and modifications:

Object names may now contain the character < or >. Previously, an empty field would appear in the place of the object name. (ER# 180591780)

When running Genesys Administrator on the Internet Explorer 6 browser, the error message The script is causing IE to run slowly is no longer generated. (ER# 183658372)

When you are adding a switch-related object to a group, you can now search for the object on another Switch without closing the dialog box containing the list of objects on the first Switch before selecting a second Switch. (ER# 184630831)

The Web Deployment Tool, including the Validation Wizard, is no longer used and has been replaced by the new Deployment Wizard. (ER# 193457675, 193832136, 193989491)

If more than one user tries to view log records from different web browsers, Genesys Administrator no longer generates the error Log loading failed. Server indicated error: 403. There is already an open DataReader associated with this Command which must be closed first. Previously, you had to close the error message box, and try again after waiting a while; sometimes trying multiple times until successful. (ER# 193863763)

The IVR Profile Wizard now writes a new IVR Profile in the desired folder. Previously, the Wizard created the IVR Profile in the root folder. (ER# 207733609)

Top of Page

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Genesys Administrator.

• Genesys Administrator is new to this release. It is a Web-based application that provides provisioning, operations monitoring, and deployment of Genesys applications and solutions. An integral part is the Web Deployment Tool, which enables you to deploy Genesys applications and solutions on remote and local hosts on which the Genesys Deployment Agent (also referred to as the Remote Deployment Agent) has been installed. Refer to the Framework 8.0 Deployment Guide and Framework 8.0 Genesys Administrator Help for more information about Genesys Administrator.
  
  
• You can use Genesys Transport Layer Security (TLS) to secure the connection between the web browser in which you use Genesys Administrator and the server on which Genesys Administrator is installed. To configure this secure connection, refer to the Deployment Procedure for this release.

Corrections and Modifications

This release includes the following corrections and modifications:

There are no corrections and modifications in this initial 8.0 release of Genesys Administrator.

Top of Page

Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Except for information in the Dashboard and the list of Active Alarms, Genesys Administrator does not automatically refresh information displayed in the Details panel. To ensure that you are viewing the latest information about your Genesys environment, use the refresh button provided at the bottom of the screen.

If one of the primary Reporting Servers is down in a multiple Reporting Server configuration, the component dashboard may not return the correct data. (ER# 260145875)

Genesys Administrator can take up to a minute or more to load the main Dashboard located under the Monitoring tab. (ER# 259510798)

Genesys Administrator displays all log messages with the same timestamp. (ER# 259288511)

Genesys Administrator does not display a progress indicator when loading the data for the VAR IVR Last Action report.

Workaround: The Generate Report button is greyed out while the report is loading. When the report is finished, the button becomes active again and returns to its normal appearance.

(ER# 258978836)

Genesys Administrator displays the components of a Solution in the wrong order of startup. Instead, the components are displayed in the alphanumeric order of their startup priority (for example, 1, 10, 2, 3, ..., instead of 1, 2, 3, ..., 9, 10, ...). (ER# 258556728)

Genesys Administrator ignores Daylight Savings Time (DST) settings when forwarding requests for hourly call details to GVP components. As a result, incorrect data is returned.

Workaround: Include the DST adjustment in the time parameters.

(ER# 255479415)

Do not create a folder called "Applications" in a Business Unit; the term Applications is a reserved word in this release of Genesys Administrator. If a new folder called "Applications" is created in a Business Unit, the Logical Resource Group Wizard will be unable to list the available resources that can be assigned to a Logical Resource Group in the Resource Assignment step of the Wizard. (ER# 250309434)

The Service Quality Failure Summary and Service Quality Latency Summary reports erroneously allow drilling down from hourly summaries to five-minute summaries. Service Quality Service Summary reports do not support five-minute granularity. (ER# 251527031)

Genesys Administrator sometimes stops responding when loading a resource assignment for a Resource Group. (ER# 246721057)

If a logical resource group is renamed using the Logical Resource Group Wizard, and the change is saved without opening the Resource Assignments screen in Genesys Administrator, the resources assigned to the renamed logical resource group are removed from that resource group.

Workaround: Open the Resource Assignments screen before saving a renamed logical resource group in the Wizard. You do not need to make any changes in the Resource Assignments panel, just open it.

(ER# 247545358)

Genesys Administrator does not consider the local time zone when saving and displaying Start Time for Campaign Sequences, and Stop at Time for Campaigns in Campaign Sequences. In other words, the time that is entered in each of these fields is not adjusted for time zone differences when viewed by a user in another time zone. (ER# 247847531, 247847536)

Genesys Administrator does not immediately display a message if it loses its connection with Outbound Contact Server. If a backup Outbound Contact Server is not configured, Genesys Administrator also displays the incorrect status for the server. To see the correct status, you must manually refresh the screen. (ER# 247996291)

Genesys Administrator does not allow international (non-ASCII) characters in user names or passwords when using LDAP external authentication. If a user name or password contains such a national character, Genesys Administrator will not authenticate the user.

Workaround: Do not include international (non-ASCII) characters in user names or passwords, if using LDAP external authentication.

(ER# 248049372)

If redundant Log DB Servers are configured, Genesys Administrator is unable to connect to the backup Log DB Server after a DB Server switchover. The following error message is displayed: Server indicated error: 403. Exception occurred during channel opening. (ER# 248270423)

When Genesys Administrator is connected to the backup Configuration Server, after Configuration Server switchover, users must enter the Host and Port of the backup Configuration Server to log in to Genesys Administrator. (ER# 248331161)

When using the Append and Update option to import records from files using release 7.x format to a Calling List, Genesys Administrator may lose records if the destination list is not empty. (ER# 248342243)

The Resource List in the Resource Group Wizard loads very slowly when there are many resources to be listed. (ER# 248393371)

Genesys Administrator does not always properly export records from one Calling List to another if the Append and Update option is selected. As a result, non-duplicate records within the duplicate chain will be assigned a new chain_id instead of being appended to existing chains. (ER# 248437261)

The Tenant Utilization section of the Call Dashboard stops working if more than eight Tenants are selected for monitoring.

Workaround: Click Remove All to remove all selected Tenants, then add up to eight Tenants.

(ER# 248780011)

Genesys Administrator allows you to enter and save object names containing non-English characters, but once saved, displays those names as a string of question marks (????). (ER# 223391953)

When an application is started or stopped (gracefully or non-gracefully) from Genesys Administrator, the application starts or stops as requested. In addition, an error message is sometimes displayed indicating that the operation was not successful. Ignore this message. (ER# 235525811)

When initiating an application switchover from the application context menu or the Tasks panel, the error message Failed to switchover application <application name> is sometimes displayed, even though the switchover was completed. Refresh the display to see if the switchover was completed. (ER# 237486501)

You can test an alarm only from the context menu or from the Task panel; you cannot test an alarm from the Alarm Conditions properties window. (ER# 238698385)

Changing the Application Template of an existing Application overwrites all the options of the existing Application with those of the new Template. No warning or notification is provided. (ER# 238888693)

To modify and save User Preferences, the User must have write permissions to its own User configuration object. (ER# 239074394)

When Genesys Administrator is reinstalled, the local path to the newly installed directory in Internet Information Services (IIS) Manager is not updated correctly. The local path still shows the directory in which Genesys Administrator was previously installed. As a result, Genesys Administrator cannot be started. You must manually change this directory to enable Genesys Administrator to start.

Note: The local path is shown in IIS Manager in the properties of the wcm application (on the Virtual Directory tab) located under Web Sites/Default Web Site/wcm.

(ER# 239081241)

For the Outbound Contact Solution, alarm generation and expiration times displayed in Genesys Administrator are not converted to the local time of the client; it only shows the time zone in which each time is given. Therefore, it is the responsibility of the user to convert these times to their local times. (ER# 239674051)

When using the Append New (no chain merge) option to import or export records to or from a Calling List, Genesys Administrator may lose records if the destination list is not empty. (ER# 240481361)

You cannot view and update Record Prioritization options at Operations > Dialing Sessions > Priorities if an Outbound Contact Manager (OCM) object is not configured.

Workaround: Create a temporary OCM object and define Record Prioritization options for the Dialing Sessions. For more information about these options, see the section "OCManager Section – Options for Record Prioritization" in the Outbound Contact 8.0 Deployment Guide.

(ER# 240576055)

The display of Active Alarms is updated only after several display refreshes, either manually or automatically. (ER# 240750281)

You cannot use the deployment functionality of Genesys Administrator to deploy an Installation Package to a Host running the Windows 2008 operating system.

Workaround: Manually deploy the IP on the Host.

(ER# 232311887)

Genesys Voice Platform 8.0 and 8.1 do not support multi-tenancy; therefore, in a multi-tenant environment, the IVR Profile Wizard creates IVR Profiles for an Environment tenant only. (ER# 207909781)

Do not attempt to modify objects that contain binary values. Binary option values are deleted if an object containing binary values is edited using Genesys Administrator.

Workaround: Use Configuration Manager to modify objects that contain binary values.

(ER# 212728871)

If the legend box in Voice Platform report charts is dragged outside of the chart area, it cannot be dragged back into view because it slides under the surrounding panels instead of floating over them. (ER# 214045637)

If an IVR Profile is directly edited without using the IVR Profile Wizard, and if some of its options have invalid values, loading the profile in the IVR Profile Wizard may result in a temporary layout problem for wizard fields that are marked as invalid. The layout problem is fixed when these invalid fields are set to valid values. (ER# 215155045)

Genesys Administrator does not allow you to edit permissions and options for predefined folders.

Workaround: Modify permissions and options for these folders in Configuration Manager.

(ER# 216713102)

When you move a folder in Genesys Administrator, the moved folder is not visible in its new location until you refresh the display. (ER# 218893303)

When an Announcement IVR Profile is created using the IVR Profile Wizard, the announcement will be played only once, without any delays and up to its full length. The repeat count, delay amount, and duration parameters set through the Wizard will have no effect. (ER# 219106777)

The name of an Application Template must not contain an apostrophe ('). If you create an Application using an Application Template with an apostrophe in its name, the list of Applications cannot be displayed in Genesys Administrator. If you try to switch to another object, the software will freeze in an endless loop. (ER# 219137681)

If an operation that you have requested times out for some reason, such as network problems or server termination, the progress bar for that operation may remain visible in Genesys Administrator. To restore normal operations in Genesys Administrator, use the Refresh button in your browser. (ER# 176142804)

You cannot change a section name on the Options tab; you must delete the entire section and create a new section with the new name. (ER# 178991265)

An object name that contains the character < or > may not be displayed. An empty field appears in its place. (ER# 180591780)

Genesys Administrator does not support automatic reconnection to the backup Configuration Server or backup Solution Control Server if the primary Configuration Server or primary Solution Control Server terminates. You must reconnect the server manually. (ER# 181634165)

Configuration Units are not supported by Genesys Administrator and are not displayed. (ER# 182868706)

If you are using Genesys Administrator with Internet Explorer 6, you may see an error message The script is causing IE to run slowly while you are performing some action. Disregard this message and continue with your work. (ER# 183658372)

When you are adding a switch-related object to a group, while searching for the object to be added, you cannot search on another Switch without first closing the dialog box containing the list of objects on the first Switch and then selecting a second Switch. (ER# 184630831)

When you try to start or stop an application or solution using Genesys Administrator, you may not receive immediate feedback about the success or failure of the attempt. You must refresh the contents of the Details pane to see if the application or solution has started or stopped as directed. If the status has not changed, you should examine the Solution Control Server logs to try to identify the problem. (ER# 185863531)

In a multi-tenant environment, you can add only DN objects or Place objects from the same tenant to a single DN Group or Place group, respectively. If you must add objects from different tenants to the same group, use Configuration Manager. (ER# 186098091)

When validating configuration data using the Validation Wizard, information on the Details tab will not be validated if you start the wizard from the Details tab. Clicking the Refresh control clears the Details panel, and causes Genesys Administrator to become unresponsive. However, if you start the wizard on another tab and switch to the Details tab, updated information is displayed. (ER# 193457675)

If you are using Genesys Administrator with Mozilla Firefox, the on-line context-sensitive Help page displays briefly before switching to an Overview topic.

Workaround: In the Contents section of the Help file, located on the left side of the Help window, select the topic appropriate to your request.

(ER# 193466749)

If you use the Remote Deployment functionality to install a component on a host, deployment will fail with an unspecified error if one or more of the following is true:

• The same version of that component is already installed on that host.
• The Genesys Deployment Agent is not running with sufficient permissions.
• The application that you are trying to deploy does not support remote deployment in this release.

To prevent this from occurring, make sure that the same component with the same version number does not already exist on the destination host. In addition, verify that the Genesys Deployment Agent is running with sufficient permissions, and review the component-specific documentation to determine if there are additional limitations for its remote deployment. (ER# 193832136)

If more than one user tries to view log records from different web browsers, Genesys Administrator may display the error Log loading failed. Server indicated error: 403. There is already an open DataReader associated with this Command which must be closed first. Close the error message box, and try again after waiting a while. If necessary, keep trying until you are successful. (ER# 193863763)

When using Internet Explorer and validating configuration data using the Validation Wizard before deployment, pressing Next in rapid succession may corrupt configuration parameters displayed by Wizard. (ER# 193989491)

Top of Page

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features or functions in this release of Genesys Administrator 8.0.

Top of Page

Internationalization

Information in this section is included for international customers.

There are no limitations or restrictions for internationalization.

Top of Page

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Administrator Deployment Guide first.

• Framework 8.0 Genesys Administrator Deployment Guide provides instructions for installing, configuring, starting, and stopping Genesys Administrator.

• Framework 8.0 Genesys Administrator Help describes how to use Genesys Administrator in either an enterprise or multi-tenant environment.
  
  

• Framework 8.0 Deployment Guide provides instructions for installing and configuring Framework 8.0 components, and for starting and stopping Framework 8.0 components either using the Management Layer or manually.

• Framework 8.0 Configuration Manager Help describes how to use Configuration Manager in either an enterprise or multi-tenant environment.
  
  

• Framework 8.0 Management Layer User's Guide describes the concepts, terminology, and procedures relevant to the Management Layer.

• Framework 8.0 Configuration Options Reference Manual describes configuration options for Framework 8.0 components.

• Framework 8.0 Combined Log Events Help describes log events that Genesys server applications generate and that Genesys Administrator and Solution Control Interface display.

• Genesys 8.0 Security Deployment Guide describes Genesys security features and detailed instructions for deploying them. These features provide secure data transfer between Genesys components, protection against unauthorized access, and protection against data loss in case of component failure.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

Top of Page