This deployment procedure applies to the 8.0.000.21 General release of Genesys Administrator, released 06/27/08. It describes how to configure a secure connection using Genesys Transport Layer Security (TLS) between web browsers on which you will be using Genesys Administrator and the server on which Microsoft Internet Information Services (IIS) is installed (the Genesys Adminstrator back-end server).
To set up a secure connection using Genesys Transport Layer Security (TLS) between web browsers on which you will be using Genesys Administrator and the server on which Microsoft Internet Information Services (IIS) is installed (the Genesys Administrator back-end server), do the following:
Start
and navigate to Control Panel
>
Administrative Tools
> Internet Information Services
(IIS) Manager
.Internet Information Services (IIS) Manager
dialog box, expand the your machine name
> Web Sites
folder.Internet Information Services (IIS)
Manager
dialog box, right-click Default Web Site
and select Properties
from the menu to open the Default
Web Site Properties
dialog box.Default Web Site Properties
dialog box, select the
Directory Security
tab, and click Server
Certificate
.Web Server Certificate Wizard
to create (if necessary) and install a security certificate on this server.
OK
to close the Default Web Site Properties
dialog box.Internet Information Services (IIS)
Manager
dialog box, expand the Default Web Site
folder.
Internet Information Services (IIS)
Manager
dialog box, right-click wcm
and select
Properties
from the menu to open the wcm
Properties
dialog box.wcm Properties
dialog box, select the Directory
Security
tab, and click Edit
in the Secure
communications
section to open the Secure Communications
dialog box. Select the Require secure channel (SSL)
check box,
then click OK
to close the Secure Communications
dialog box.wcm Properties
dialog box, select the Custom
Errors
tab, select error 403;4
in the list, and
click Edit
to open the Edit Custom Error
Properties
dialog box. Customize this error as follows:Message type
field, select URL
from the drop-down list.File
field, type /wcm/NonSSL/SSLRedirect.aspx
.
OK
to close the Edit Custom Error
Properties
dialog box.OK
to close the wcm Properties
dialog
box.Internet Information Services (IIS)
Manager
dialog box, open the wcm
folder.Internet Information Services (IIS)
Manager
dialog box, right-click NonSSL
and select
Properties
from the menu to open the NonSSL
Properties
dialog box.NonSSL Properties
dialog box, select the
Directory Security
tab and click Edit
in the
Secure communications
section to open the Secure
Communications
dialog box. Clear the Require secure channel
(SSL)
check box, then click OK
to close the
Secure Communications
dialog box.Internet Information Services (IIS) Manager
dialog
box.Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.
Genesys 7.6 Security Deployment Guide describes Genesys security features and detailed instructions for deploying them. These features provide secure data transfer between Genesys components, protection against unauthorized access, and protection against data loss in case of component failure.
Framework 8.0 Deployment Guide provides instructions for installing and configuring Framework 8.0 components, and for starting and stopping Framework 8.0 components either using the Management Layer or manually.
If you encounter any issues with this procedure, please contact Genesys Technical Support.