Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Genesys Desktop SIP Endpoint.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Desktop SIP Endpoint.

• Support for Microsoft Windows Vista Operating System.

Corrections and Modifications

This release includes the following corrections and modifications:

Real-time Communications (RTC) Client API is now installed by the IP. Previously, you had to install the RTC Client API manually.

Genesys Desktop SIP Endpoint now correctly starts when an agent logs out and then logs in again. Previously, Genesys Desktop SIP Endpoint would not start after agent logout in certain scenarios. (ER# 216813902)

Supervisor: Genesys Desktop now supports SIP Monitoring if Genesys Desktop SIP EndPoint is used. Previously, you had to use SIP HardPhone if you wanted to use the SIP supervisor monitoring features. (ER# 41549896)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. No new features were introduced in this release of Genesys Desktop SIP Endpoint.

Corrections and Modifications

This release does not include any corrections and modifications.

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Genesys Desktop SIP Endpoint.

• Genesys Desktop SIP Endpoint requires Microsoft .NET Framework 2.0

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

An agent logged in as a SIP user, using Genesys Desktop SIP Endpoint, no longer sees the following message in the status bar when the SIP endpoint is still functioning correctly: Genesys Desktop SIP Endpoint is not responding. Restart the application. Previously, this message may have been displayed in error, and it was actually not necessary to restart SIP Endpoint. (ER# 105502760)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Genesys Desktop SIP Endpoint does not support video on Windows 2000. (ER# 105502800)

Supervisor: Genesys Desktop does not support SIP Monitoring if Genesys Desktop SIP EndPoint is used. Use SIP HardPhone if you want to use SIP supervisor monitoring features. (ER# 41549896)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features in this release of Genesys Desktop SIP Endpoint.

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Internationalization

Information in this section is included for international customers.

There is no information for international customers in this release of Genesys Desktop SIP Endpoint.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. You can also find Genesys Desktop information for developers in the DevZone, the Genesys Developer portal. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Genesys Desktop 7.6 Deployment Guide describes deployment procedures for Genesys Desktop.

• Genesys Desktop 7.6 Help is a guide to the Genesys Desktop.

• Framework SIP Server 7.6 Deployment Guide is a guide to the Genesys SIP Server.

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