Release Note

Genesys Supervisor Desktop Service

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2010–2016

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.300.12 [07/01/16] – Hot Fix     X     X
7.6.300.11 [04/20/16] – General     X     X
7.6.300.09 [10/21/13] – General           X
7.6.300.08 [05/02/11] – General     X     X
7.6.300.07 [12/17/10] – General (Under Shipping Control)           X
7.6.300.04 [06/30/10] – General (Under Shipping Control)           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of Supervisor Desktop Service that are specified in the Contents above.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 7.6.300.12 [07/01/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This software is available only with Genesys Performance Management Advisors. This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Previously, in rare cases, a multi-threading issue with concurrent threads in the Supervisor Desktop Service (SDS) application resulted in significant increases in CPU usage. This specific scenario has been addressed in SDS release 7.6.300.12. Upgrading to SDS release 7.6.300.12 should alleviate the issue. (GEN-2971)


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Release Number 7.6.300.11 [04/20/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This software is available only with Genesys Performance Management Advisors. This section describes new features that were introduced in this release of Supervisor Desktop Service:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 7.6.300.09 [10/21/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This software is available only with Genesys Performance Management Advisors. This section describes new features that were introduced in this release of Supervisor Desktop Service:

Corrections and Modifications

There are no corrections or modifications for this release.

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Release Number 7.6.300.08 [05/02/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This software is available only with Genesys Performance Management Advisors. This section describes new features that were introduced in this release of Supervisor Desktop Service:

Corrections and Modifications

This release contains the following correction:


When SDS fails to update skills, the message returned through the Resource Management console (RMC) is now more user-friendly. Also, SDS no longer duplicates agents in the list of agents (in RMC) after skills changes have failed.


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Release Number 7.6.300.07 [12/17/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features or functionality in this release. This software is available only with Genesys Performance Management Advisors.

Corrections and Modifications

This release contains the following correction:


A problem with RMC loading incorrect skills from the Configuration Server tenants environment has been corrected. (GEN-422)


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Release Number 7.6.300.04 [06/30/10] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. There are no new features or functionality in this release. This software is available only with Genesys Performance Management Advisors.

Corrections and Modifications

This release contains the following corrections and modifications:


This release supports the use of spaces in the JAVA_HOME path. (GEN-409)


Permissions errors no longer occur when attempting to add a skill to an agent. (GEN-570)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Contact Center Advisor/Workforce Advisor release 8.5.101.15 supports Genesys Stat Server 8.5.1, however Genesys recommends that you continue to use Stat Server 8.1 with SDS for performance reasons.

Found In: 7.6.300.11 Fixed In:

Performance Management Advisors Release 8.1.401 supports Oracle Java Development Kit (JDK) 1.7, but SDS does not. If you deploy SDS with Advisors Release 8.1.401, and you have Java 7 installed, you must also install a version of JDK 1.6.0 for SDS.

Found In: 7.6.3 Fixed In:

The Supervisor Desktop Service (SDS) installation path must contain no spaces. For example, C:\Advisors\SDS\ADV_Supervisor_Desk_Serv is a valid installation path, but C:\Advisors\SDS\ADV Supervisor Desk Serv is not. (CAWU-10808)

Found In: 7.6.3 Fixed In:

When SDS sends an email about failed skills updates or additions, and the changes had been attempted on more than one agent, the list of agents where the failed updates occurred is incorrect. The list shows only the first agent on which changes failed. (GEN-704)

Found In: 7.6.3 Fixed In:

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


There are no discontinued features for this release.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this release.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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