As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 7.6.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Beginning with release 7.6.300.14, Agents must have permission to log in to Genesys Desktop Administrator. In the security
section of the agent annex, the value of the Administrator
option should be set to 1
to enable access to Genesys Desktop Administrator or set to 0
to disable access to Genesys Desktop Administrator. (ER# 224751957)
Supervisor: The following Genesys Desktop 7.5 options have been renamed for this release:
Option in 7.5 Is Renamed in 7.6 timeInStateRange time-in-state-range agentReasonsRange agent-reasons-range statDelay stat-delay loadScriptDelay load-script-delay
(ER# 122711691)
Supervisor: The option default-access-group
has been added to the supervisor
section to enable supervisors to define access permissions for agents that they create through the Supervisor Desktop in the Configuration Layer and to add newly created agents to an access group by default. (ER# 173661791, 164268311, 164804331)
Note: The value of the option default-access-group
must be coordinated with the value of the option no-default-access
in Configuration Server (see Genesys 7.6 Security Deployment Guide for additional information).
For Configuration Server 7.6.000.08 or later and Genesys Desktop 7.6 or later, use the following settings:
no-default-access = 1
(Configuration Server)
default-access-group = ""
(Genesys Desktop default)
Or:
no-default-access = 0
(Configuration Server default)
default-access-group = Users
(Genesys Desktop)
Warning: You must not use:
no-default-access = 1
(Configuration Server)
default-access-group = Users
(Genesys Desktop)
Nor:
no-default-access = 0
(Configuration Server default)
default-access-group = ""
(Genesys Desktop default)
For Configuration Server 7.6.000.04 and 7.5, or earlier, there is no no-default-access
option; therefore for Genesys Desktop 7.6, or later, you must use default-access-group = ""
.
Warning: Do not use default-access-group = Users
.
Genesys does not recommend installation of its components via a Microsoft Remote Desktop connection. The installation should be performed locally.
Please consult the specific Release Note for known issues and recommendations related to your product.