Release Note

Contents

Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Genesys Desktop .NET Toolkit and Genesys Desktop Multimedia .NET Application Sample.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.

Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

When an agent creates an outgoing e-mail and inserts a long HTML standard response, the HTML message body is no longer corrupted when viewed later. Previously, a HTML message body, which appeared as normal when initially created, would appear corrupted when the e-mail was sent, or saved and closed, and then viewed in the email history, reopened to update a draft version, or viewed by the receiver. (ER# 237654511)

The Multiline signature used in Standard Response Library HTML template is now inserted correctly. Previously, the signature appeared in a single line separated by spaces. (ER# 236617151)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

The transfer information in the notepad now contains the date and time that the agent transferred the interaction. Previously, the transfer information contained the current date and time. (ER#  234264835)

When an agent creates a new outgoing e-mail, and then saves, saves and closes, or sends it, to an existing contact that has a "_" in his e-mail address, a duplicate contact is no longer created. Now, the outgoing e-mail is associated with existing contact. (ER#  234324141)

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Supported Operating Systems

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:

When an agent creates a new outgoing e-mail, and then saves, saves and closes, or sends it, the associated e-mail address is no longer replaced by another similar address. Now, the exact e-mail address is used to search the contact database, and if no contact is found a new contact is created. (ER#  222714236)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Desktop .NET Toolkit.

• Most of the graphical buttons of the .NET Toolkit components now allow you to override the mouse-click procedure associated with them. (ER# 167582076)

• Includes the BusinessAttributes .NET Toolkit component to display the custom attached data associated with an interaction. (ER# 167582345)

• Includes the EditorHTML .NET Toolkit component to display the HTML portion of an e-mail. (ER# 167582349)

Corrections and Modifications

This release also includes the following corrections and modifications:

When an agent replies to an inbound e-mail and the HTML format is used for outgoing e-mail (option UseHTMLForOutgoingEmail=true for InteractionEmail component), the AIL e-mail option, email-quote-header, is now taken into account in the reply. Previously, the text "On Date, agent wrote:" was hard coded in the code stream of the InteractionEmail component. (ER# 198827059)

The History component of the Genesys Desktop .NET Toolkit now initializes correctly when used within a Visual Studio 2008 application. (ER# 196290643)

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Supported Operating Systems

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Genesys Desktop .NET Toolkit.

• Includes an example of an optional, customizable, security banner that is displayed when a user logs into an application.

• Includes new fields on the Outbound AddChain form. The new timezone, phoneType, dailyFrom, and dailyTill fields enable you to add this information when you add a record to a chain. To display these fields in the Outbound GetChain form, modify the configurations of the applicable Field objects in your Tenant in Configuration Manager. In the OCServer section of the Annex tab of the following Field objects, add the send_attribute parameter with the following values:

  • For the daily_from object, send_attribute = GSW_FROM

  • For the daily_till object, send_attribute = GSW_UNTIL

  • For the contact_info_type object, send_attribute = GSW_PHONE_TYPE

  Note: The OCServer section may be named default, OCServer, or <OCS application object name>.

  For more information about Outbound configuration, see the Outbound Contact Server 7.6 Deployment Guide.

• Supports High Availability (HA) as specified in the Genesys Integration Server (GIS) documentation.

• Enables you to define the From address of outgoing e-mail. To use this functionality, set the default-from-address option of the Agent Interaction Service Application. The option is specified in the multimedia section. (ER# 160581911)

• Enables you to access the Annex, Skills, and AgentGroups information of an agent. To use this functionality, utilize the properties in the Agent .NET Toolkit component. (ER# 160492655)

• Enables you to access the Description information of a standard response. To use this functionality, utilize a property in the StandardResponse .NET Toolkit component. (ER# 160492659)

• Enables you to color original customer text in a replied e-mail. To use this functionality, utilize the property HTMLReplyStyle in the InteractionEmail .NET Toolkit component. (ER# 160492583)

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:

The .NET Toolkit Multimedia Sample no longer freezes when you make a keyboard/language change. (ER# 129848551)

There are now two ways to verify the occupation of an agent or a place before logging in the agent:

• Set the VerifyPlaceOccupationOnLogin and VerifyAgentOccupationOnLogin properties in the Agent .NET Toolkit component and then calling the Agent.Connect() method.
• Call the IsAgentLoggedInOnAnotherPlace() and the IsPlaceAlreadyUsed() methods before calling the Agent.Login() method.

(ER# 139939224)

There are now two ways to verify the login ID used by an agent before they login:

• Set the VerifyValidLoginIdOnLogin property in the Agent .NET Toolkit component before calling the Agent.Connect() method.
• Call the IsLoginIdValid() method and then calling the Agent.Login() method.

(ER# 172535571)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

The latest versions of the sample's help files are available for download from the DevZone.

For expert agent, AgentPlaceStatus Login and Ready buttons could have a status inconsistent with the real status of the agent. (ER# 173549305 and ER# 173549307)

Genesys Desktop .NET Toolkit and Genesys Desktop Multimedia .NET Application Sample now support Outbound Contact Server 7.5; however, not all documented features are available. Contact your Genesys representative for details.

To use Outbound features, set the Agent Interaction Service application option outbound/enable-chain-75api to true. (ER# 109329581)

In the Genesys Desktop Co-Browse Application Sample, a redirect event causes a new tab to appear in the sample on the agent side. At logout, the tab persists and a script error occurs. (ER# 120448181)

Pathnames longer than 166 characters are not supported for builds of the InteractionVoice application block. This is a limitation imposed by Visual Studio. (ER# 41627013)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

There are no discontinued features in this release.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation, located on the Documentation CD, the Technical Support website, and the Genesys Developer Portal, DevZone, also contains information about this software. Please consult the Deployment Guide first.

• Genesys .NET Server 7.6 Deployment Guide describes deployment procedures for Genesys .NET Server.

• Genesys Desktop 7.6 .NET Toolkit Developer's Guide provides information for developers.

• Multimedia 7.6 Deployment Guide describes deployment procedures for all Multimedia components.

• Multimedia 7.6 Reference Manual provides a reference listing of all configuration options and of field codes used in standard responses.

• Universal Routing 7.6 Interaction Routing Designer Help is a guide to Interaction Routing Designer, including the portion of it that designs interaction workflows and business processes for Multimedia.

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