As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.1 releases of Genesys Administrator Extension HPE SPD.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The host name for Resource Manager is now rolled back to the existing HPE convention to resolve an issue where the host could not be found. (ER# 305135953)
The correct name is now created for the Outbound Campaign Group Configuration Object
. Previously, the Outbound Campaign Group did not include the name of the Place Group or Agent Group. (ER# 305135951)
The Classification Server startup file ClfServer.sh
was updated to add new system parameters for the eServices firewall port rules. (ER# 305023965)
The alias name for the GAX Inbound Call Routing Point now follows the required HPE convention. Previously, the Routing Point alias was identical to the Directory Number, and the Universal Routing Server could not match this information in the strategy script. (ER# 304653021)
The default user is now set in the Log On As
field of Universal Contact Server (UCS) with the required permissions to start the application. Previously, this user did not have the proper permissions to start UCS. (ER# 304435549)
The Solution Package Definition (SPD) file for the Workforce Management (WFM) Application
object will now allow you to enable or disable the WFM service. (ER# 302733797)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When the Inbound/Outbound/eService solutions are deployed concurrently, the permissions of one access group no longer overwrite the permissions of the other access groups. (ER# 303810265)
The permission of the GUI Users
access group in the IRDesigner Application
object has been removed because it requires the presence of the IRDesigner Application
object in the Configuration Layer; however, the IRDesigner Application
object is not always present in the Configuration Layer. (ER# 304303811)
Read permission was granted to the Outbound Administrators Access Group on the hosts where the segment-level OCS DB servers are running. (ER# 303571338)
Segment-level Interaction and Contact servers are now added to the connections of the GDesktop Application
object when the eService solution is deployed in blended mode (operating concurrently with the Inbound or Outbound solutions, or both). (ER# 302904574)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
A number of changes have been made to address various issues with C-Link customizations.
Note: Special instructions and comments for the scenario in which agents are behind the Media Gateway have been added to the inboundvoice
and outboundvoice
SPDs. For more information, contact your Genesys Technical Support representative. (ER# 302490630)
The Descriptions for Inbound Voice, Outbound Voice, eServices, and Workforce Management now include information about the enable and disable profiles. (ER# 301788816)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When you install Universal Contact Server (UCS), GAX is now configured by default not to pre-load all Person
objects available from Configuration Server. Previously, pre-loading all the Person
objects slowed UCS unacceptably and it was necessary to manually update the startup file after installing UCS to prevent such pre-loading. (ER# 302244583)
The heap size for the Java Virtual Machine (JVM) in the UCS startup script (contactServer.sh
) has been increased from 512M to 1024M. Previously when using the smaller heap size, UCS failed to start and generated an Out of Memory
exception. In addition, a tag to clean the intermediate file from the GDA root was added. (ER# 302210931)
The heap size for the Java Virtual Machine (JVM) in the Email Server startup script (emailServer.sh
) has been increased from 512M to 1024M. Previously when using the smaller heap size, Email Server failed to start and generated an Out of Memory
exception. (ER# 302172551)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
Site and Tenant names are now correctly included in the list of parameters for the Python scripts for the GVP service and the Web API service. (ER# 301451536, 301451531)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following correction and modification:
When you deploy Genesys eServices, InteractSrv_sg03_12_ABCD_icon_pr
and InteractSrv_sg03_12_ABCD_icon_bk
now read the listening port number from the primary and backup Interaction Servers. (ER# 300868145)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The value for the desktop_supervisor
license option of the Genesys Desktop Application
object is now set to 20
instead of 200
when deploying Genesys eServices. (ER# 300967052)
A dropdown for selecting a tenant for deployment now appears when you deploy the following solution definition files:
- webapihpe.xml
- gvphpe.xml
- ezPulsehpe.xml
- tserverCiscohpe.xml
- tserverAvayahpe.xml
(ER# 300897930)
The following Solution Definition scripts now correctly reference the hpe_deploy.sh
external shell script in the /home/genesys/GCTI/Scripts/install-scripts
directory rather than /home/genesys/GCTI/Scripts
directory:
- webapihpe.xml
- gvphpe.xml
- ezPulsehpe.xml
- tserverCiscohpe.xml
- tserverAvayahpe.xml
In addition, the readme.txt
file has been extended with the recommendation to consult the Framework 8.1 Genesys Administrator Express HPE Deployment Guide to determine which resources need to be copied to the GAX host in order to execute the specified Solution Definition files. (ER# 300897911)
An extraneous tenant is no longer created when deploying Genesys eServices. Previously when deploying eServices, the tenant name was erroneously set to Tenant.dbid
; because such a tenant could not be found, a new one was created. (ER# 300879631)
When deploying Genesys eServices, the mailbox
property in the [pop-client]
section of the E-mail Server Application
object is set to {POP client login name}@{corporate email server domain value}
. (ER# 300187736)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The database permissions granted to users when deploying solutions have been corrected. Such users are now granted the minimum required permissions. Previously, the permissions granted were unnecessarily extensive. The current permissions are the following:
Outbound Contact Server User
CREATE PROCEDURE
CREATE SESSION
CREATE TABLE
CREATE VIEW
Genesys Info Mart User
CREATE SESSION
CREATE TABLE
CREATE VIEW
Universal Contact Server User
CREATE PROCEDURE
CREATE SESSION
CREATE TABLE
In conjunction with these tenant user accounts, which are created when a tenant is deployed, the higher level admin accounts (HPE_DB_ADMIN
and GIM_USER
) must also be updated to the following minimum set of required permissions:
HPE Database Administrator User (HPE_DB_ADMIN
)
CREATE ANY INDEX
CREATE ANY PROCEDURE
CREATE ANY SEQUENCE
CREATE ANY TABLE
CREATE ANY VIEW
CREATE PROCEDURE WITH ADMIN OPTION
CREATE SEQUENCE WITH ADMIN OPTION
CREATE SESSION WITH ADMIN OPTION
CREATE TABLE WITH ADMIN OPTION
CREATE USER
CREATE VIEW WITH ADMIN OPTION
DROP ANY INDEX
DROP ANY PROCEDURE
DROP ANY SEQUENCE
DROP ANY TABLE
DROP ANY VIEW
EXECUTE ANY PROCEDURE
GRANT ANY OBJECT PRIVILEGE WITH ADMIN OPTION
INSERT ANY TABLE
SELECT ANY SEQUENCE
SELECT ANY TABLE
UNLIMITED TABLESPACE
Genesys Info Mart (GIM_USER
)
CREATE SESSION
CREATE PROCEDURE
CREATE SEQUENCE
CREATE TABLE
CREATE VIEW
EXECUTE SYS.DBMS_LOCK
UNLMITED TABLESPACE
(ER# 300250471)
When you deploy solutions, Tenant-level Stat Server now includes the following options in the [java-config]
section:
java-extensions-dir=/home/genesys/GCTI/<Tenant name>/StatServer/java/ext
java-libraries-dir=/home/genesys/CGTI/<Tenant name>/StatServer/java/lib
(ER# 300234393)
When you deploy Genesys eServices Inbound and Outbound Voice solutions, the log/hpe-expire = 7
option has been added to all applications (except Genesys Desktop). (ER# 299843650)
When you deploy Genesys eServices, the transport-port
is no longer added to the ChatServ Application
command line. (ER# 299760178)
When you deploy Genesys eServices, endpoints are now set correctly for the eSWebApi Serv eSChat
and eSEmail
objects. (ER# 299681033)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The following five SPD files have been added to this release:
webapihpe.xml
—Deploys the Genesys Web API Server for Genesys HPE
gvphpe.xml
—Deploys the Genesys Voice Platform Service for Genesys HPE
ezPulsehpe.xml
—Deploys the EZPulse (Restricted) for Genesys HPE
tserverCiscohpe.xml
—Deploys the Genesys T-Server for Cisco UCM for Genesys HPE
tserverAvayahpe.xml
—Deploys the Genesys T-Server for Avaya CM for Genesys HPE
These five files replace hpe812.xml
which was shipped with the previous release. The file hpe812.xml
acted as a wrapper for HPE python scripts. The new SPD files reduce the number of questions that must be answered to deploy the HPE 8.1.2 specific services. (ER# 299760316)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The Outbound Contact Server DAP Application
object that is created during deployment of the Outbound Voice Solution no longer contains the following extraneous suffix in the name: -1
. (ER# 299437596)
In Automated Solution Deployment (ASD), logging for the Genesys Desktop GDesktop
application object is now correct. The logging file path was corrected and the unused configuration options were removed. (ER# 299012608)
The eServices SPD now references Universal Contact Server 8.1. Previously, Universal Contact Server 8.0.2 was referenced. (ER# 298657516)
When the Inbound Voice, Outbound Voice, or eServices Solutions are deployed by using ASD, an ADDP
connection is no longer configured between CCPulse and Stat Server. The default connection protocol is used because ADDP
is not supported by the version of CCPulse that is included in the Hosted Provider Edition environment. (ER# 298656860)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
GAX now correctly handles the situation where a Tenant that is part of a Hostset
is missing Annex
properties. Previously, deployment of any HPE Solution that was missing Annex
properties did not proceed. (ER# 299497257)
GAX now prompts you to fix the Hostset
configuration and interrupt the deployment immediately if a tenant has been deleted after it has been deployed as part of a Hostset
by ASD. Previously, GAX reported that it could not read the tenant, then unexpectedly continued the deployment. (ER# 299101037)
The folder name where ASD deploys eServices has been corrected. Previously, the folder name was incorrect which resulted in eServices objects being deployed to the wrong folder. (ER# 299077967)
The application name of eServices objects that are deployed by ASD are now correct. Previously, the ASD incorrectly named eServices objects during deployment. (ER# 298943133)
Applications that are deployed as part of the Inbound Voice, Outbound Voice, and eServices Solutions by ASD now send log information to both the network and to the log file. Previously, log information was sent only to the network. (ER# 298741252)
Previously, when performing multiple redeployments, GAX added duplicate information to the startup parameters for the licensing server. GAX now checks to determine if the license value is already set to ensure that it gets overwritten and not appended. (ER# 298656959)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
GAX now correctly verifies whether a deployment has already been done for a tenant, and it updates existing Hostset
options. Previously, GAX created duplicates in the Hostset
for the deployed tenant. This situation led to the incorrect calculation of the existing number of installed tenants and the failure of deployment. (ER# 299158455)
The GAX deployment Wizard now requests the Genesys Interaction Routing Designer (IRD) Database host, port, and service name during the deployment of the Inbound Voice and Outbound Voice solutions. Previously, the values were retrieved from the IRD DAP that is configured in cfg_dbserver
. (ER# 299043301, 299017121)
When CCPulse Application
objects are created during the deployment of HPE Solutions, GAX correctly sets the options the default options that are defined in the application template. (ER# 299017441)
The wfm.xml
and hpe812.xml
files are now correctly listed as being part of the SPD scenario in the readme.txt
file in the web_configuration_manager_extension\os_independent\resources\spd\
directory on the CD or \resources\spd
in the IP package. (ER# 298605653)
The deployment log now contains the screen output information from the execution of the GIMAgg.jar
command during the deployment of inbound voice, outbound voice, and eServices. (ER# 298499551)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When Management Framework Application
objects are created during the deployment of HPE Solutions, the options are now correctly set from the default options that are defined in the application template. (ER# 298979197)
The eservices.xml
file has been updated to ensure the parameter value and the query value of an attribute are equal in the cfg:updateObject
option in Knowledge Manager. (ER# 298979191)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release is under shipping control. This release contains no new features or functionality.
This release also includes the following corrections and modifications:
For ASD, ADDP is now enabled for the Genesys Desktop application object in the Connections panel to add the object to Configuration Server Proxy. (ER# 296330389)
GAX now creates only one connection to Universal Contact Server from the MCR Knowledge Manager application. (ER# 295083197)
GAX now correctly deploys inbound voice by using ASD. Previously, deployment failed. (ER# 293869483)
GAX now correctly deploys Outbound by using ASD. Previously, if the user deployment of Outbound already existed in Oracle, the deployment failed. (ER# 289450792)
GAX now correctly connects to the Interaction Routing Designer (IRD) database. (ER# 288906291)
The following system parameters have been added to startup file of Classification Server and Training Server:
-Ducs-duplex-mode=true -Ducsapi-port=<port based on Tenant ID within segment>
18000-18099
18400-18499
(ER# 288801042)
The following RMI-related options in the settings
section are now specified for Genesys Desktop to ensure compatibility with firewalls:
ucsapi-duplex-mode=true
ucsapi-rmi-port=<port number based on Tenant ID within 17600-17699 range>
(ER# 288771095)
GAX now correctly configures Supervisor Person objects. (ER# 28861221)
This section provides the latest information on known issues and recommendations associated with this product.
The following paragraph on p. 49 of the Genesys Administrator Extension 8.1 Deployment Guide:
If you plan to connect GAX to an Oracle database, downloadojdbc6.jar
and copy it into the$CATALINA_HOME/lib
folder. You can download the file from Oracle at the following website:http://www.oracle.com/technetwork/database/enterprise-edition/jdbc-112010-090769.html
.
Should be changed to:
If you plan to connect GAX to an Oracle database or a Microsoft SQL Server 2008 R2 database, downloadojdbc6.jar
and copy it into the$CATALINA_HOME/lib
folder. You can download the file from Oracle at the following website:http://www.oracle.com/technetwork/database/enterprise-edition/jdbc-112010-090769.html
.
(ER# 310392991)
Found In Document Version: 8.1.201.03 | Fixed In Document Version: |
The wfm.xml
and hpe.xml
files are not correctly listed as being part of the SPD scenario in the readme.txt
file in the web_configuration_manager_extension\os_independent\resources\spd\
directory on the CD or \resources\spd
in the IP package. (ER# 298605653)
Found In: 8.1.201.11 | Fixed In: 8.1.201.12 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Previous versions (8.1.0x and 8.1.1x) of HPE SPD are not supported by this release.
Discontinued As Of: 8.1.201.09 |
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Framework 8.1 Genesys Administrator Extension Deployment Guide, which helps you deploy Genesys Administrator Extension.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.