This release note applies to all 8.1 releases of Genesys Agent Scripting.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Agent Scripting.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Agent Scripting.
This release includes the following correction and modification:
GAS assigner can now successfully initialize AIL factory in the GAD environment. Previously, when the GAD customization was used, the system displayed the message, "ERROR GAS.Assigner Ail Factory has not been initialized yet". (GAS-1087)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Agent Scripting.
This release includes the following correction and modification:
GAS now successfully creates a WAR deployment. Previously, the WAR deployment failed when a user did not have permissions for the file writing operation. (GAS-1037)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
You can now use operations with attached data in custom Genesys Agent Scripting
(GAS) actions and custom JSP code for multimedia. If you need to work in JSP
code with interactions of any media type, use the function GASGenesysUtils.findAnyInteraction(interactionId,
placeId, recordId). (GAS-1024)
Note: See the Known Issues and Recommendations section for detailed information about the limited support.
An exception no longer occurs when GAS fails to connect to a web service. (GAS-1031)
You can now use wildcards and regular expressions for the LIKE
operation of Assignment Rules. (GAS-1029)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Agent Scripting.
oracle.ucp.jdbc.PoolDataSource).
(GAS-978) interaction-workspaceagent-scripting.media-enabledvoice,previewvoice,chat,email,preview,pushPreviewProgressive
and Predictive modes will be treated as voice. An
empty value hides Genesys Agent Scripting for all media.This release includes the following corrections and modifications:
Genesys Agent Scripting no longer uses excess memory when the agent is logged in, and releases outbound interactions as soon as the interactions are done. Previously, when working with outbound campaigns, the web server gradually increased in memory usage if the agent was not logged out. (GAS-952)
When Genesys Agent Scripting Studio opens a new, renamed, or copied project book, default styles and images are now copied to the working folder. (GAS-997)
Genesys Agent Scripting no longer exposes database connection passwords in
trace logs for the oracle.ucp.jdbc.PoolDataSource driver. (GAS-1005)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This section describes new features that were introduced in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
Agent Interaction Layer (AIL) events no longer affect non-active interactions when cleaning up HTTP sessions. (GAS-985)
Genesys Agent Scripting now supports special characters in campaign descriptions. Previously, if the outbound campaign description contained special characters, the getActiveOutboundRecord request failed. (GAS-977)
Genesys Agent Scripting now inserts images in pages correctly. Previously, the image was not copied because the target directory was not created. (GAS-970)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following correction and modification:
Genesys Agent Scripting now implements the XML interface that displays the Mark Done & Get Next Record button. (GAS-963)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
Agent Interaction Layer (AIL) events are now processed in a queued executor. (GAS-952)
Interaction data requests to the main client application are now available for integrated Genesys Agent Scripting web applications via the JavaScript getGASData(key) function. The getGASData(key) function uses the following key string values: interaction, agent, contact, and attached-data. (GAS-950)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
The Genesys Agent Scripting Web application now uses the following HTTP cache control headers:
Cache-Control: no-store, no-cache, must-revalidatePragma: no-cacheExpires: 0Genesys Agent Scripting web applications can now run without Genesys integration. (GAS-946)
The style sheet references in the web application HTML pages are now placed correctly if the custom HTML layout is used.(GAS-947)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following correction and modification:
Genesys Agent Scripting now processes pending interaction sessions correctly. Previously, interaction sessions might have been incorrectly dropped when the inactivity timeout expired. (GAS-937).
Outbound originated interactions are now correctly Marked Done. Previously, the Outbound interaction might have been incorrectly Marked Done when transferred. (GAS-931, GAS-938).
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following correction and modification:
You can now to choose to include the namespace prefix for tag names in the WSDL import wizard. (GAS-917)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
Genesys Agent Scripting no longer generates a NumberFormatException error when an agent attempts to close an Outbound Campaign interaction. (GAS-897)
Genesys Agent Scripting no longer generates a NullPointerException error when using the WDSL import wizard. (GAS-896)
Genesys Agent Scripting, with custom code, can now save the scroll position after a button press (which can be applicable for long pages) when the page loads. (GAS-841)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following correction and modification:
Execution of the RecordProcessed user event now depends on the Genesys Agent Scripting Support Mark Done feature (GAS Editor > File > Settings > Advanced), which is applied after rule re-deploying.
If this support is on (in this case Interaction Workspace Done button is hidden), an interaction should be marked done from the Genesys Agent Scripting script. If this support is off, an interaction should be marked done from Interaction Workspace (in this case IWS marks an outbound record processed by itself, the Genesys Agent Scripting script passes the markProcessed step). (GAS-881)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
Genesys Agent Scripting no longer appends the jsessionid to the parameters of the WSDL request. (GAS-844)
Genesys Agent Scripting now relies on a distinct jsessionid in the URL for each interaction. Previously, Genesys Agent Scripting used and cleared cookies on each HTTP request causing other web browser controls in the same Interaction Workspace to work incorrectly. (GAS-851)
Genesys Agent Scripting no longer loads the default Welcome page with inbound calls. Previously, the default Welcome page loaded occasionally, and the GAS->File->Settings->Advanced->Save Page Navigation needed to be turned on when saving the session to stop it from loading. (GAS-856)
Genesys Agent Scripting now displays all labels in the Target Environment
-> Configuration File -> G_System_DB_Provider screen corresponding to
the fully qualified driver name. Previously, the com.microsoft.sqlserver.jdbc.SQLServerDriver
field was labeled as had MSSQL2005 jdbc SQLServerDriver. (GAS-858)
Genesys Agent Scripting no longer generates an exception when opening an interaction involving a connection to Universal Contact Server. (GAS-862)
Genesys Agent Scripting now correctly recognizes number values where an integer is required. (GAS-863)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
Genesys Agent Scripting can now create a .war file when using a network path. Previously, in this scenario, the .war file was empty.
(GAS-724, ER# 311126363)
Genesys Agent Scripting now correctly passes a numeric type field to a defined API interface with JSP code for different locales. Previously, this field was formatted as a currency-type field. (GAS-801, ER# 322398492)
Genesys Agent Scripting now handles multiple interactions for Interaction Workspace integrations simultaneously. (GAS-831, ER# 324223813)
Genesys Agent Scripting now properly imports the WSDL with several schemas. (GAS-833, ER# 324631819)
Genesys Agent Scripting now recognizes and updates the active Outbound record in a chain (even if that active Outbound record changed during processing). (GAS-834, ER# 325127954)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
On IIS, the Interaction Workspace window now closes for an Outbound + SIP interaction after the Mark Done action is completed. (ER# 309346441)
The copy, cut, and paste operations now behave correctly. (ER# 264906528)
Genesys Agent Scripting now correctly indents HTML lines inside the Java Script code correctly. Previously, when a tab was inserted on a page row, and after switching between the HTML view and the page view and back, the designer added another tab at the beginning of the row. (ER# 315059346)
Genesys Agent Scripting now correctly assigns rules for a project book that was copied from another project book. Previously, when deploying the assignment rules from a new project book, the rules were erased from the original project book. (ER# 315059346)
Genesys Agent Scripting no longer experiences the NullPointerException exception on the second transfer, and it is possible to suspend the script after a transfer. (ER#s 316691247, 314748061)
Genesys Agent Scripting no longer encounters the org.xml.sax.SAXParseException: Premature end of file exception. Previously, this exception occurred intermittently. (ER# 307031782)
The Genesys_Initialization process flow has been removed from the list of process flows. Previously, this process flow caused unexpected behavior. (ER# 306532727)
An OutOfMemory exception no longer occurs in the Genesys Agent Scripting
server (on Tomcat) if the Genesys Agent Scripting Application has incorrect
parameters such as name, host, and others. (ER# 306966217)
The Genesys Agent Scripting development environment can now import project books created in pre-8.1.x versions of Genesys Agent Scripting. (ER# 305921549)
Genesys Agent Scripting now supports early JavaServer Pages (JSP) compilation. (ER# 314748069)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following correction and modification:
The Genesys Agent Scripting user interface now preserves the session state when encountering network or script errors upon a user�s action. Previously, in this scenario, a Page Not Found message was occasionally
displayed. (ER# 310405583)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
Rule assignment now works correctly with all script objects. Previously, rule assignment failed for some Script objects that were incorrectly modified or were from old versions of Genesys Agent Scripting. (ER# 305142048)
Performance of Genesys Agent Scripting Server on Tomcat is improved. Previously, unoptimized code made for some slower HTTP requests, which led to Interaction Workspace freezing. (ER# 305133411)
Now you can correctly attach a script, via attached data, to an interaction. Previously, an attached script was not displayed in Interaction Workspace. (ER# 301742108)
Genesys Agent Scripting development environment now remains open and correctly displays errors in XML, when importing XML. Previously, Genesys Agent Scripting closed when it encountered XML errors. (ER# 301194119)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. There are no new features or functionality in this release of Genesys Agent Scripting.
This release includes the following corrections and modifications:
The Interaction Workspace plugin for Genesys Agent Scripting no longer freezes the Interaction Workspace user interface on agent desktops because of web server access problems. (ER# 304590240)
The Interaction Workspace plugin for Genesys Agent Scripting is now correctly initialized during ClickOnce deployment. (ER# 303271157)
The Interaction Workspace plugin for Genesys Agent Scripting now ignores environment entries that are incomplete for Genesys Agent Scripting 8.1.x. Such scripts, created by previous versions of Genesys Agent Scripting, could previously cause the plugin to freeze. (ER# 300751873)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Genesys Agent Scripting.
Done button is hidden in the Interaction window
of Interaction Workspace. (ER# 289962827)
canUse privilege determines if a
user can use the Interaction Workspace Plug-in for Genesys Agent Scripting.
To configure this privilege, follow these steps:
No when asked if you want to overwrite
the existing data.Interaction Workspace - Can Use Plugin for
Agent Scripting.3rd-party Software Support
(in addition to software already supported)
Database Providers
Please install database drivers for the platform of your choice:
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=11774http://www.oracle.com/technetwork/database/features/jdbc/index-091264.html
path_to_oracle_DB\product\version_of_oracle\dbhome_1\jdbc\lib
folder.http://www.oracle.com/technetwork/topics/dotnet/utilsoft-086879.html
http://www.oracle.com/technetwork/database/windows/downloads/index-090165.html
http://www.mysql.com/products/connector/
http://www-01.ibm.com/support/docview.wss?uid=swg21363866
http://www-01.ibm.com/support/docview.wss?uid=swg21418043*.jar file
is in the TOMCAT_HOME/lib folder (the exact location depends
on the installed Tomcat version), or any location that is accessible to the
Java Web Server that is running the generated Agent Scripting Web application.This release includes the following corrections and modifications that were
made between Release 7.2 or earlier releases and the initial 8.1 release:
Genesys Agent Scripting now provides SILENCE(32)
as a possible value for the Genesys Outbound Call Result. (ER# 295516035)
This section provides the latest information on known issues and recommendations associated with this product.
| Found In: 8.1.202.08 | Fixed In: |
| Found In: 8.1.202.07 | Fixed In: |
| Found In: 8.1.202.01 | Fixed In: |
| Found In: 8.1.201.22 | Fixed In: |
| Found In: 8.1.201.22 | Fixed In: |
| Found In: 8.1.201.22 | Fixed In: |
GAS cannot create a WAR deployment in some cases, and the following error will
occur: Cannot find the file \GenesysDemo.war. (GAS-1037)
| Found In: 8.1.201.20 | Fixed In: 8.1.202.01 |
The following restrictions apply to email, chat, and
Outbound Push Preview support:
Push Preview interaction.Push Preview campaigns, or for voice
interactions in Push Preview campaigns.(GAS-1024)
| Found In: 8.1.201.20 | Fixed In: |
Script Suspend and Script Resume do not work for Outbound Push Preview
campaigns. (GAS-1018)
| Found In: 8.1.201.18 | Fixed In: |
Some content in the Genesys Agent Scripting Deployment Guide is misleading. On page 21, in the "Supported Software" section, the heading "Version Control Server Databases Support" should be "Supported Databases".
Genesys Agent Scripting does not support integration with IIS on Windows 2012.
Genesys Agent Scripting WSDL support is limited to WSDL 1.1 with the following restrictions:
all, sequence, choice behave the same in the Genesys Agent Scripting Editor. If you experience incorrect behavior, you might need to manually edit the SOAP requests and responses in the Editor.Genesys Agent Scripting supports SOAP with the following restrictions:
Genesys Agent Scripting supports HTTP 1.1; however, the advanced HTTP 1.1 features (like authentication) are not supported.
The Genesys Agent Scripting Editor supports WSDL and SOAP with the help of the XML interfaces. For more information, see the following sections in the "XML Interfaces" topic of the Genesys Agent Scripting User's Guide:
(GAS-935)
Genesys Agent Scripting Editor does not retrieve data from a database that uses a 64-bit Oracle driver.
Workaround: Genesys recommends using a 32-bit Oracle driver on a 64-bit Windows server. (GAS-943).
Genesys Agent Scripting looks for Roboto fonts that do not exist in a web application.
Workaround: Download the Roboto font face kit from one of available locations,
and place them in the CSS. (GAS-954)
| Found In: 8.1.201.10 | Fixed In: |
Genesys Agent Scripting loses pending interaction data on failover.
Workaround: Use the Workspace Desktop Edition interface to handle these interactions. (GAS-942)
| Found In: 8.1.201.09 | Fixed In: |
Attached data cannot be applied to an Outbound Preview interaction before the call is initiated. (GAS-939)
| Found In: 8.1.201.07 | Fixed In: |
Multiple simultaneous interactions are not supported for the ASPX platform. (GAS-923)
| Found In: 8.1.201.07 | Fixed In: |
The pre-compilation feature does not work correctly for all JSP files over HTTPS. (GAS-914)
| Found In: 8.1.201.03 | Fixed In: |
Genesys Agent Scripting sometimes cannot find an interaction on a transfer. If you are experiencing this behavior, consider disabling auto-answer for that DN. (GAS-870)
| Found In: 8.1.200.16 | Fixed In: |
Attached data is discarded if added on the Outbound Preview Interaction leg of a call. (GAS-839)
| Found In: 8.1.200.13 | Fixed In: |
In the "Configuration" section of the "Load Balancing and Failover" chapter in the Genesys Agent Scripting Deployment Guide, any instance of error.node.html?script1=gas or /error.node.html?script1=gas1&script2=gas2 should be read as /error.node.html. (ER# 323107543)
| Found In: 8.1.200.12 | Fixed In: 8.1.201.03 |
In some situations, static file requests might cause load balancing to work incorrectly after a failover.
Workaround: Reconfigure Apache and Tomcat so that when requests for both static files are received, the jsp files are directed to the same Tomcat node. Use the following steps as an example:htdocs).ProxyPassMatch /gdemo/.*\.jsp balancer://gas-cluster
stickysession=JSESSIONID|jsessionid nofailover=On
ProxyPassReverse /gdemo balancer://gas-cluster stickysession=JSESSIONID|jsessionid
<Proxy /gdemo >
Order deny,allow
Allow from all
</Proxy>
<Proxy balancer://gas-cluster >
BalancerMember ajp://host:27009 route=worker0
BalancerMember ajp://host:28009 route=worker1
BalancerMember ajp://host:38009 route=worker2
</Proxy>
ErrorDocument 500 /error.node.html
ErrorDocument 501 /error.node.html
ErrorDocument 502 /error.node.html
ErrorDocument 503 /error.node.html
ErrorDocument 504 /error.node.html
ErrorDocument 505 /error.node.html(ER# 319073476)
| Found In: 8.1.200.12 | Fixed In: |
The Apache JMeter page is not available in the Interaction Workspace window.
Workaround: For test purposes, create a new page with the <%@ include file="WWGURLView.jsp" %> html, and add it to a catalog using the Genesys Agent Scripting Editor.
(ER# 312460600)
| Found In: 8.1.200.12 | Fixed In: |
When compiling to a network path, the Web Application Archive (.WAR) file is empty. (ER# 311126363)
| Found In: 8.1.200.12 | Fixed In: |
If you try to install Genesys Agent Scripting over an existing version, an "severe internal error" message is displayed and the installation is halted, without stating the reason for this action.
Workaround: Uninstall the existing version first, then install the new version. (ER# 304588947)
| Found In: 8.1.001.03 | Fixed In: |
Genesys Agent Scripting development environment cannot perform a simulation if you use the GenesysDemo
project book and Genesys_Initialization as the default process
flow.
Workaround: Use a different project book and/or a different process flow. (ER# 306532727)
| Found In: 8.1.001.01 | Fixed In: 8.1.200.12 |
A duplicate G_Agent_IW_Role field is created after a project book
upgrade and import from version 7.2 to version 8.1.
Workaround: Manually remove one of the G_Agent_IW_Role fields from
the Genesys Agent Scripting Editor Field List. (ER# 307227865)
| Found In: 8.1.001.01 | Fixed In: |
An OutOfMemory exception may occur in the Genesys Agent Scripting
server (on Tomcat) if the Genesys Agent Scripting Application has incorrect
parameters such as name, host, and others.
Workaround: You must correct the incorrect parameters. (ER# 306966217)
| Found In: 8.1.001.01 | Fixed In: 8.1.200.12 |
Genesys Agent Scripting development environment can not import project books created in pre-8.1.x versions of Genesys Agent Scripting into a Genesys Agent Scripting 8.1.x project book that is currently opened. (ER# 305921549)
| Found In: 8.1.000.21 | Fixed In: 8.1.200.12 |
Uninstalling Genesys Agent Scripting removes all sample files that were hanged by the user.
Workaround: If you are upgrading to a newer version of Genesys Agent Scripting and you wish to save changed sample files, save them to a thumb drive or an external directory before uninstalling the old version of Genesys Agent Scripting. (ER# 305720555)
| Found In: 8.1.000.20 | Fixed In: |
Genesys Agent Scripting can be uninstalled while it is running. Do not do it.
Workaround: To uninstall Genesys Agent Scripting correctly, first exit the program. (ER# 299008183)
| Found In: 8.1.000.17 | Fixed In: |
Interactions no script attached remain pending on the DN, because Mark Done has not been performed for them. (ER# 304367350)
| Found In: 8.1.000.17 | Fixed In: |
The Genesys Agent Scripting window in Genesys Agent Desktop displays null
for a contact during a voice interaction. (ER# 299008186)
| Found In: 8.1.000.17 | Fixed In: |
If the Genesys Agent Scripting server is started after an agent is logged in, on that agent's first call for an Outbound campaign, there is no information on interaction. All subsequent calls get the correct interaction information. (ER# 298194754)
| Found In: 8.1.000.16 | Fixed In: |
From the Genesys Agent Scripting Development Environment, if a script contains text for a language that is not installed on the user's computer, switching edit modes corrupts the text. (ER# 297864655)
| Found In: 8.1.000.16 | Fixed In: |
Genesys Agent Scripting may display a run-time exception may be shown during an Outbound Campaign interaction.
Workaround: Click on the AGENT SCRIPT area and press F5 to refresh
agent Scripting page. (ER# 297808420)
| Found In: 8.1.000.16 | Fixed In: |
In Windows 2008 with User Account Protection enabled, opening any Project Book without manually asking for administrator rights generates a not valid error.
Workaround: Modify the Genesys Agent Scripting shortcut to run as an administrator
of the Genesys Agent Scripting Development Environment. (ER# 291651681)
| Found In: 8.1.000.16 | Fixed In: |
Recommendation for the Microsoft SQL Server JDBC driver: Use JDK 1.5 or higher; this driver does not support JDK 1.4. (ER# 296842120)
| Found In: 8.1.000.16 | Fixed In: 8.1.200.12 |
Recommendation for the Oracle JDBC drivers: Use JDK 1.5 or higher; these drivers do not support JDK 1.4. (ER# 296842118)
| Found In: 8.1.000.16 | Fixed In: 8.1.200.12 |
Genesys Agent Scripting does not provide SILENCE(32)
as a possible value for the Genesys Outbound Call Result (ER# 295516035)
| Found In: 7.2.002.11 | Fixed In: 8.1.000.16 |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.
IBM DB2 8.1/8.2 is no longer supported.
| Discontinued As Of: 8.1.202.07 |
Microsoft Internet Explorer 8 is no longer supported.
| Discontinued As Of: 8.1.202.07 |
Microsoft Windows XP is no longer supported.
| Discontinued As Of: 8.1.201.03 |
Microsoft Windows Vista is no longer supported.
| Discontinued As Of: 8.1.202.07 |
Microsoft SQL Server 2005 is no longer supported.
| Discontinued As Of: 8.1.202.07 |
Microsoft SQL Server 2000x is no longer supported. (ER# 289895541)
| Discontinued As Of: 8.1.000.16 |
Microsoft Windows Server 2003 is no longer supported.
| Discontinued As Of: 8.1.202.07 |
Microsoft Windows Server 2000 32 bit is no longer supported. (ER# 289895536)
| Discontinued As Of: 8.1.000.16 |
Netscape (all versions) is no longer supported. (ER# 289895546)
| Discontinued As Of: 8.1.000.16 |
Oracle 10g is no longer supported.
| Discontinued As Of: 8.1.202.07 |
Oracle versions 8.1.7 and 9 are no longer supported. (ER# 289895546, 289895553)
| Discontinued As Of: 8.1.000.16 |
Red Hat Enterprise Linux AS version 3 is no longer supported. (ER# 289895582)
| Discontinued As Of: 8.1.000.16 |
The PDF XML Interface option from the XML Wizard is no longer supported. (ER# 297230481, 294896525)
| Discontinued As Of: 8.1.000.16 |
Information in this section is included for international customers.
There are no known internationalization issues in this release.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide and User Guide first.
Genesys Agent Scripting 8.1 Deployment Guide describes system requirements, installation of the Genesys Agent Scripting application, installation of supporting applications, and Genesys Agent Scripting Collaboration mode.
Genesys Agent Scripting 8.1 Help, which provides details on the features and functionality of the Genesys Agent Scripting application. This Help file is available from within the Genesys Agent Scripting Development Environment and provides reference material for the graphical user interface (GUI).
Genesys Agent Scripting 8.1 User Guide, which describes how to use the installed software to create new projects; compile, test, and deploy existing projects; and integrate projects with Genesys Outbound software.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.