Release Note

Genesys Integration Server Proxy/Libraries

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2017

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.601.31 [09/15/17] – Hot Fix X X X X   X
7.6.601.27 [02/23/16] – Hot Fix X X X X   X
7.6.601.17 [12/19/14] – Hot Fix X X X X   X
7.6.601.08 [07/15/14] – Hot Fix X X X X   X
7.6.601.07 [06/20/14] – Hot Fix X X X X   X
7.6.600.10 [01/30/14] – General X X X X   X
7.6.500.19 [07/02/13] – General X X X X X X
7.6.500.14 [03/25/13] – General X X X X X X
7.6.400.20 [10/31/12] – General X X X X X X
7.6.400.13 [06/28/12] – General X X X X X X
7.6.303.01 [10/13/11] – General X X X X X X
7.6.302.04 [03/25/11] – General X X X X X X
7.6.301.01 [07/08/10] – General X X X X X X
7.6.300.04 [04/09/10] – General X X X X X X
7.6.201.03 [08/05/09] – Hot Fix           X
7.6.200.08 [02/20/09] – General X X X X X X
7.6.101.02 [10/28/08] – Hot Fix           X
7.6.100.09 [09/18/08] – General X X X X X X
7.6.000.08 [02/29/08] – General X X X X X X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 7.6 releases of Genesys Integration Server (GIS) Proxy Libraries.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 7.6.601.31 [09/15/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


A new enumerator MonitorObjectType.DN = 2 was introduced to support the peekStatus command of the Monitor Service.

MonitorEventStatus status = monitorService.peekStatus(MonitorObjectType.DN, "Dn");
Previously, without this enumerator, the Monitor Service was incompatible with Stat Server 8.5 and the peekStatus command might have failed. To use this new enumerator, when you upgrade the GIS client proxy, also upgrade GIS Server. (ISDK-6034)


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Release Number 7.6.601.27 [02/23/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release also includes the following corrections and modifications:


For the Java Proxy, if you create multiple subscribers, releasing the factory by calling the ServiceFactory.releaseFactory() method no longer throws a ConcurrentModificationException. (ISDK-5976)


GIS .NET Proxy now creates a dedicated socket pool for the event channel (in pull mode, the EventService.getEvents() method) to avoid mixing with commands. You can now set the maximum number of active sockets at a time (see Microsoft ServicePoint class for more details): context["service-point.connectionLimit"] = 5; Previously, GIS .NET proxy could handle two concurrent connections with GIS Server by default; in case of numerous HTTP requests, mix up between polling channel and command channel could occur and result in some delay equal to the timeout set for the polling channel. (ISDK-5971)


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Release Number 7.6.601.17 [12/19/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features for this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.601.08 [07/15/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features for this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.601.07 [06/20/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This section describes new features for this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.600.10 [01/30/14] - General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server Proxies/Libraries.

Corrections and Modifications

This release includes the following corrections and modifications:


The String[] InteractionSearchTemplate.getRetrieveAttributes() method now returns the list of default attributes available for retrieving history information. You may use these attributes "as is" as part of the search request. (ISDK-5519)


The BackupUrls parameter is now correctly working in Java. (ISDK-5708)


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Release Number 7.6.500.19 [07/02/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.500.14 [03/25/13] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.400.20 [10/31/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.400.13 [06/28/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features for this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.303.01 [10/13/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.302.04 [03/25/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.301.01 [07/08/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.300.04 [04/09/10] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

No corrections or modifications have been made in this release.

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Release Number 7.6.201.03 [08/05/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

This release also includes the following corrections and modifications:


The init/release cycle no longer causes a resource leak. Previously, whenever the init/release cycles occurred frequently and the application was not shut down, four of the threads that were created during the ServiceFactroy.init procedure were not released by the ServiceFactroy.release procedure. (ER# 231460863)


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Release Number 7.6.200.08 [02/20/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

This release also includes the following corrections and modifications:


GIS:GSAP now sends correctly formed keepalive packets. Previously, network traffic was slowed by packets that consisted of 13 TCP messages of 1-byte data. (ER# 172186078)


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Release Number 7.6.101.02 [10/28/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. There are no new features or functionality with this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

This release also includes the following corrections and modifications:


GIS Proxy Libraries can now handle several consultation calls for the same primary call. New methods have been added to InteractionVoiceService that accept the primary and the chosen consultation call ID values as parameters. These new methods include:

(ER# 200412156)


GIS now includes the attribute dn.user-data:TConnectionId in the DnUserEvent. The dn.user-data:TConnectionId attribute, along with the dn:TEventExtensions, completes the Logical Call Topology (LCT) data values sent by SIP Server. (ER# 211041697)


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Release Number 7.6.100.09 [09/18/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features or functionality with this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

There are no corrections and modifications for this release of Genesys Integration Server Proxy Libraries.

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Release Number 7.6.000.08 [02/29/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features or functionality in this release of Genesys Integration Server Proxy Libraries.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


The desktop can be configured to either bypass proxy authorization or require proxy credentials. This functionality is provided through the ail-configuration.xml. For details, see the following options, in the Agent Interaction SDK 7.6 Services API References for the Java and .NET Proxies (included with the GIS Proxy/Libraries IP):

(ER# 164233360)


If you use push mode for event delivery, use the EventService.setNotification() method to set the notification endpoint. Previously, this method resulted in some callback processing not receiving events (so it was necessary to use the EventService.createSubscriber() to set the endpoint). (ER# 52269248)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


The Load Balancing feature will not function if the GSAP.log4net.xml file is missing. (ER# 193472331)

Found In: 7.6.100.03 Fixed In: 

When using GIS:SOAP, the OpenMedia 7.6 client will disconnect after a GIS session timeout (see sessionTimeout in the GIS configuration options). The GIS session times out regardless of the client activity. To avoid this, either:

(ER# 177657381)

Found In: 7.6.000.08 Fixed In: 

When using GIS High Availability in a Load Balanced cluster (with a front end Apache 2.0 dispatcher), Apache can send some session requests to more than one node at failover. This creates identical sessions in several nodes, which can lead to unpredictable behavior such as duplicate events and session removals. (ER# 115729325)

Found In: 7.5.000.12 Fixed In: 

The .NET Proxy connects to Genesys Integration Server in the 7.6 release, instead of connecting to .NET Server as in the 7.1 release. For information on how to migrate your 7.1 application, built with the Genesys .NET Toolkit for integration with .NET Server, see the Genesys 7 Migration Guide.


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


The following operating systems are no longer supported:

Discontinued As Of: 7.6.600.10

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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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