Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
7.2.000.01 [03/31/06] – General | X | X | X | X | X | X |
This release note applies to all 7.2 releases of Reporting Templates for Enterprise Routing. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release. A table in the Contents section lists at a high level the supported operating systems for each release. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.
The Discontinued Support section is also a cumulative list with the most recent items at the top of the list. This list includes functionality that is no longer supported and the release number of the version in which support was discontinued.
Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. No new features were introduced in the initial 7.2 release of Reporting Templates for Enterprise Routing.
No corrections and modifications were made between Release 7.1 or earlier releases and the initial 7.2 release.
This section provides the latest information on known issues and recommendations associated with this product.
The N_Abandoned
metric now includes
CallAbandonedFromRinging
actions. Previously, this metric
included only CallAbandoned
actions.
Note:
Reports containing this metric, such as the Queue
and
Route Point
reports, may now show increased values for
this metric. (ER# 54094)
Found In: 6.5 | Fixed In: |
Discrepancies may exist between values of the following metrics,
both in historical and in real-time views, as some metrics consider
CallAbandonedFromRinging
actions in their calculation,
while their counterparts do not. (ER# 85049)
- %Distrib
- %Abandoned
- AvgAband
- Abandon
Found In: 7.0.100.03 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows NT operating system is no longer supported.
Discontinued As Of: November 2005 |
Information in this section is included for international customers.
Internationalization is not supported for this release of Reporting Templates for Enterprise Routing.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Reporting 7.2 Getting Started Guide introduces the Reporting product set.
Reporting Technical Reference Guide for the Genesys 7.2 Release includes an in-depth discussion of the Genesys Telephony Call and Statistics Models, information how to customize various parts of the Reporting environment to meet your specific business needs, and a virtual dictionary of the elements that comprise the out-of-box templates for each solution and solution option.
Genesys 7.2 Migration Guide, Volume One: Framework, Reporting, and Solutions helps you plan and perform migration of Genesys 6.x, 7.0, and 7.1 software to release 7.2.