Release Note

Enterprise SDK for .NET

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.200.08 [10/04/2010] – General (Under Shipping Control)           X
8.0.100.03 [05/17/2010] – General (Under Shipping Control)           X

Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 8.0 releases of Enterprise SDK for .NET.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.200.08 [10/04/2010] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Enterprise SDK for .NET.

Corrections and Modifications

There are no corrections or modifications in this release of Enterprise SDK for .NET.

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Release Number 8.0.100.03 [05/17/2010] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Enterprise SDK for .NET.

Note: This release was designed for and especially suited to customization of the Interaction Workspace.

Corrections and Modifications

There are no corrections or modifications in this initial 8.0 release of Enterprise SDK for .NET.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When SIP recording is activating, the DeleteFromConference function is incorrectly enabled for the first party in the conference. This function should not be enabled in this scenario. (ER# 256846756)

Found In: 8.0.200.08 Fixed In: 

When using the setAttachedData method for voice interactions, you can set two values for the same key. However, you cannot retrieve both key values because the getAttachedData method returns only a single value. (ER# 258917857)

Found In: 8.0.200.08 Fixed In: 

Enterprise SDK reports that the SetForward and CancelForward features are not enabled for SIP Server version 8 when using Switch Policy Library label "SIPSwitch::8.0.4". Invoking these features will lead to a time out.

Note: These features are supported from SIP Server version 8.03.

(ER# 260214781)

Found In: 8.0.200.08 Fixed In: 

When hiding selected data in the logs for security management, the filter created during application configuration is only applied to user data and extensions that are defined in keyValueCollection type properties. Other properties of the request containing sensitive data are not hidden. (ER# 260671950)

Found In: 8.0.200.08 Fixed In: 

For Nortel Communication Server 2000/2100, the third party in a conference call is not properly identified and is reported as "Unknown". (ER# 250577984)

Found In: 8.0.100.03 Fixed In: 

If TServer is stopped/restarted, an Agent can issue a new login request but will still be reported as out of service when querying his state. (ER# 252688401)

Found In: 8.0.100.03 Fixed In: 

In order to process Preview Interactions, applications using the Enterprise SDK must register with VoiceService to receive Interactions of type Preview. (The Preview Service must use the VoiceService to manage Preview Interactions.) (ER# 250889360)

Found In: 8.0.100.03 Fixed In: 

In order to process IM Interaction, applications using the Enterprise SDK must register with VoiceService to receive Interactions of type IM, and then use the IMService for IM methods. (ER# 250889354)

Found In: 8.0.100.03 Fixed In: 

If an application using the Enterprise SDK subscribes more than once to the same Statistics Object ID, then the unsubscribe method will only work on the first instance and not unsubscribe from other instances. (ER# 241931454)

Found In: 8.0.100.03 Fixed In: 

If communication with T-Server is interrupted, the connection is not reestablished automatically. Genesys recommends that you configure a backup T-Server to avoid this issue. (ER# 226842737)

Found In: 8.0.100.03 Fixed In: 

When a listen disconnect or listen reconnect request is sent to the Avaya Communication Manager switch, only the requester receives the related EventListenDisconnected or EventListenReconnected events. Other parties involved in this interaction are not aware of the request/event action and cannot calculate possible values. (ER# 239563782)

Found In: 8.0.100.03 Fixed In: 

Some fields in returned events are mutable, which can cause data to be lost if events are not immediately processed. For example, if two EventAttachedDataChanged events are received then your application must process the contents of the userdata property from the first event before the second event arrives. Otherwise, the contents of this property are lost for the first event. (ER# 240100278)

Found In: 8.0.100.03 Fixed In: 

When using the Avaya Communication Manager switch, Interaction events can provide DnId instead of AgentLoginId in the parties and customer fields. (ER# 240571190, 242547961)

Found In: 8.0.100.03 Fixed In: 

In the current implementation of Agent Monitor Statistics, the monitoring service on a multimedia DN cannot determine the difference between a Voice and Instant Messaging interaction. (ER# 236712191)

Found In: 8.0.100.03 Fixed In: 

When using a single Enterprise SDK instance in server mode (several agents per instance), the CompleteConference, CompleteTransfer, or AlternateCall definitions with a single interaction parameter may cause an exception. This behavior does not occur in client mode (one agent per instance).

Workaround: In server mode, use the definition with two interaction parameters.

(ER# 234549881)

Found In: 8.0.100.03 Fixed In: 

When using SIP Server, agents added to the conference call with the SingleStepConference request do not show all parties on the call. (ER# 240466142)

Found In: 8.0.100.03 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this release.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Genesys Technical Publications Wiki first for Getting Started and Deployment Guide information.

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