Release Note

DMX

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.000.01 [06/27/08] – General X   X X   X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of DMX.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.000.01 [06/27/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of DMX.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


DMX now correctly processes H.245 transfers from non-digit DNs. Previously, if an OpenPhone endpoint registered a non-digit alias with DMX, then FACILITY call transfers from that endpoint to any other DN would fail. (ER# 118515731)


DMX no longer exits abruptly after it completes a two-step call transfer from a Pingtel endpoint. (ER# 116842834)


DMX now properly processes SIP 301 Moved Permanently and 302 Moved Temporarily responses. (ER# 118665841)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


DMX only supports inbound calls for Scenario One where DMX is deployed between the gateway/PSTN and SIP Server and functions as a proxy between SIP Server and the H.323 gateway.

Currently, this scenario does not support outbound calls. For more information about this deployment, see Scenario One in the DMX Deployment section of the SIP Server 7.6 Deployment Guide. (ER# 176857063)

Found In: 7.6.000.01 Fixed In: 

A limitation for predictive calling occurs in the following scenario due to RTP timeout in H.323 Protocol:

  1. DMX is deployed between H.323 Gateway and SIP Server with an H.323 agent.
  2. Agent1 logs in using a T-Library application.
  3. Agent1 sends a TAgentSetReady request.
  4. A TMakePredictiveCall request is initiated on behalf of a routing point to an external number.
  5. The external party answers the call.
  6. The call is routed to Agent1.
  7. Agent1 answers.
  8. The external party releases the call.

To avoid this scenario, Genesys recommends either of the following workarounds:

(ER# 182279192)

Found In: 7.6.000.01 Fixed In: 

For third-party call control (3pcc) in scenarios where DMX is deployed as a proxy between two H.323 endpoints, only Flow 1 as described in RFC 3725 is supported. For the corresponding DNs, Genesys recommends changing the default value for the make-call-rfc3725-flow option to 1. This ensures that only the Flow 1 type of 3pcc is used. (ER# 192815291)

Found In: 7.6.000.01 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued items for this release.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

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