Release Note

Data Sourcer

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2014–2016

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Windows
8.1.001.09 [08/26/2016] – General X   X X X
8.1.000.01 [11/03/2014] – General X   X X X

Link to 8.0 Product Release Note (Cumulative)
Link to All Genesys Release Notes
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.1 releases of Data Sourcer.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your Genesys Customer Care representative if you have any questions.


Release Number 8.1.001.09 [08/26/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Data Sourcer now writes to the ODS database after upgrading the MS SQL Server to 2012. (CCA-2163)


Data Sourcer no longer freezes when Stat Server has time profiles defined as "HH:MM+00:00". (CCA-2160)


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Release Number 8.1.000.01 [11/03/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Data Sourcer.

Corrections and Modifications

This release includes the following corrections and modifications:


Data Sourcer no longer terminates unexpectedly in certain cirumstances when a layout contains email statistics. (CCA-2152)


Data Sourcer can now be stopped by using Management Layer. Previously, such attempts could fail, if Data Sourcer had ADDP configured and ADDP tracing was enabled. (CCA-2138)


Data Sourcer now collects data all the time and no longer displays the following error:
CfgServer error: CfgException: ErrorCode=25 ErrorMessage: The object cannot be packed for transmission due to object size limitations. (CCA-2116)


Data Sourcer no longer terminates unexpectedly when failing reconnect to Configuration Server after an extended period of time. (CCA-1998)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Data Sourcer may stop Collecting chunks for layout if it, or the template on which it is based, was edited quickly multiple times. As a workaround, restart Data Sourcer and perform the following steps:

Workaround: If possible, stop Data Sourcer while editing layouts or templates. Perform all necessary changes to the layouts and templates in any order and frequency. Start Data Sourcer again.

Recommendations:

(CCA-2215)

Found In: 8.1.000.01 Fixed In: 

In rare cases, Data Sourcer may fail when reconnecting to Configuration Server. As a workaround, restart Data Sourcer. (CCA-2194)

Found In: 8.1.000.01 Fixed In: 

Data Sourcer may stuck when Stat Server has time profiles defined like "HH:MM+00:00". To correct the issue, please remove "+00:00" part from definitions of such time profiles in the Stat Server options and restart Data Sourcer after that. (CCA-2160)

Found In:  8.1.000.01 Fixed In:  8.1.001.09

Data Sourcer, when running on the AIX platform, might terminate unexpectedly after a database error or a lost connection to DB Server is experienced while Data Sourcer is writing data chunks. Data Sourcer should be restarted if you experience this problem. (ER# 260640579)

Found In:  7.6.000.20 Fixed In: 

If the [collector] option activate-new-layouts is set to false, Data Sourcer will not restart data collection for the active layouts belonging to any Tenant that detaches from the Data Sourcer Application in Configuration Manager and then reattaches to the Data Sourcer Application. In such a scenario, you must set the [collector] option activate-new-layouts to true to ensure that layouts will activate and Data Sourcer will restart data collection. (ER# 250315436)

Found In:  7.6.000.15 Fixed In: 

In some situations when both Stat Server and DB Server have been disconnected, one Data Sourcer in a Primary/Backup pair may have received chunks not received by the other. This situation may result in "stuck" chunk files, which are present in the Backup Data Sourcer but not in the Primary one. As a result, these chunks are also missing from ODS.

To solve this issue, switch the modes of the two Data Sourcers in Solution Control Interface. This allows the Data Sourcer that has the missing chunks to become the Primary and write the missing data to ODS. (ER# 246714751)

Found In:  7.2.100.49 Fixed In: 

DMA does not enable you to delete newly added time profiles when both the Primary and Backup Data Sourcer applications are running. Instead, you must stop both Data Sourcer applications to delete time profiles within DMA. Genesys, however, does not recommend deleting time profiles or other statistical parameters. (ER# 104297002)

Found In:  7.2.002.01 Fixed In: 

Data Sourcer does not consistently display the application name of its Configuration Server in the log. Instead, Data Sourcer logs the application name it read at startup for the first—usually the Primary—Configuration Server connected. (ER# 100331)

Found In:  7.0.200.03 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


Support for the following has been discontinued:

Discontinued As Of: 8.1.000.01

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Genesys Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD (produced monthly).

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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