| Release Number | AIX | HP-UX PA | HP-UX IPF | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 8.1.400.04 [05/28/19] – General | X | X | ||||
| 8.1.400.03 [01/25/18] – General | X | X | X | X | ||
| 8.1.400.01 [07/23/14] – General | X | X | X | X | ||
| 8.1.300.00 [03/01/13] – General | X | X | X | X | X | X |
| 8.1.100.01 [09/12/11] – General | X | X | X | X | X | X |
| 8.1.000.04 [04/29/11] – General | X | X | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.
This release note applies to all 8.1 releases of Custom Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For specific information on any third-party software used in this product, see the Legal Notices for Universal Routing. Please contact your Customer Care representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality:
Custom Server now supports Red Hat Enterprise Linux version 8 (as of March 4, 2021). (CUSTOMSVR-171)
Custom Server now supports Red Hat Enterprise Linux version 7.7 (as of October 8, 2019). (CUSTOMSVR-167)
Custom Server now supports Windows Server 2019 and Microsoft Hyper-V Server 2019 (as of September 25, 2019). (CUSTOMSVR-166)
See the Supported Operating Environment: Universal Routing page for more detailed information and a list of all supported operating systems.
This release contains the following correction and/or modification:
Custom Server no longer reports misleading errors when establishing a secure connection to Message Server. Previously, Custom Server sometimes reported a Secure connection error before attempting to connect to Message Server. (CUSTOMSVR-158)
Supported Operating Systems
New in This Release
Corrections and Modifications
This release was changed from Hot Fix to General on February 16, 2018.
There are no restrictions for this release. This release contains the following new features or functionality:
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that are introduced in this release of Custom Server.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this release of Custom Server.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that are introduced in this release of Custom Server.
There are no corrections or modifications in this release.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Custom Server.
There are no corrections or modifications in this release.
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues or recommendations in this 8.1 release of Custom Server.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.
The Red Hat Enterprise Linux (RHEL) v6 operating system is no longer supported.
| Discontinued As Of: March 4, 2021; All releases |
All versions of the AIX operating system are no longer supported.
| Discontinued As Of: March 4, 2021; All releases |
All versions of the Solaris operating system are no longer supported.
| Discontinued As Of: March 4, 2021; All releases |
| Discontinued As Of: September 25, 2019 |
| Discontinued As Of: June 7, 2018 |
| Discontinued As Of: 8.1.400.01 |
| Discontinued As Of: 8.1.000.04 |
Information in this section is included for international customers.
There are no known issues for internationalization in this 8.1 release of Custom Server.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Universal Routing 8.1 Deployment Guide, Part One provides a high-level overview of Universal Routing features and functions, including product architecture, system availability, redundancy information and deployment-planning. Part Two provides instructions for deploying Universal Routing components, and describes how to start and stop these components once you have configured and installed them.
Interaction Routing Designer 8.1 Help, which describes how to use Interaction Routing Designer (IRD) to create routing strategies, and how to use the Interaction Design window to create business processes.
Universal Routing 8.1 Reference Manual, which describes and defines available routing objects, functions, options, and statistics.
Universal Routing 8.0 Routing Application Configuration Guide, which describes various types of routing solutions. In brief, you will find information about the following: skills-based routing, business priority routing, cost-based routing, share agent by service level agreement routing, proactive routing, and support for a Genesys Instant Messaging Solution.
Universal Routing 8.1 Business Process User's Guide, which describes how to create business processes that direct incoming interactions through various processing objects with the goal of generating the appropriate response for the customer.
Universal Routing 8.1 Strategy Samples, which supplies examples of routing strategies that can be used as general guides for strategy designers.
Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.
Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.