Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.100.00 [10/29/10] – General | X | X | X | X | X | X |
8.0.001.00 [04/01/10] – General | X | X | X | X | X | X |
As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of Custom Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release also includes the following corrections and modifications:
There are no corrections and modifications in this release of Custom Server.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
There are no corrections and modifications in the initial 8.0 release of Custom Server.
This section provides the latest information on known issues and recommendations associated with this product.
There are no known issues and recommendations in this 8.0 release of Custom Server.
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.
Discontinued As Of: September 25, 2019; All releases |
Information in this section is included for international customers.
There are no known issues for internationalization in this 8.0 release of Custom Server.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Universal Routing 8.0 Deployment Guide. Part One provides a high-level overview of Universal Routing features and functions, including product architecture, system availability, redundancy information and deployment-planning. Part Two provides instructions for deploying Universal Routing components, and describes how to start and stop these components once you have configured and installed them.
Interaction Routing Designer 8.0 Help, which describes how to use Interaction Routing Designer (IRD) to create routing strategies, and how to use the Interaction Design window to create business processes.
Universal Routing 8.0 Reference Manual, which describes and defines available routing objects, functions, options, and statistics.
Universal Routing 8.0 Routing Application Configuration Guide, which describes various types of routing solutions. In brief, you will find information about the following: skills-based routing, business priority routing, cost-based routing, share agent by service level agreement routing, proactive routing, and support for a Genesys Instant Messaging Solution.
Universal Routing 8.0 Business Process User's Guide, which describes how to create business processes that direct incoming interactions through various processing objects with the goal of generating the appropriate response for the customer.
Universal Routing 8.0 Strategy Samples, which supplies examples of routing strategies that can be used as general guides for strategy designers.
Universal Routing 7.6 Cost-Based Routing Configuration Guide, which documents a solution where Universal Routing Server considers the cost of routing to a target as additional selection criteria when choosing the right target.
Genesys 7.6 Proactive Routing Solution Guide, which documents a solution that enables you to proactively route outbound_preview
interactions to Genesys Agent Desktop, as well as to completely process Calling List and Do Not Call List records solely from the logic of a routing strategy without agent intervention.
Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.