Release Note

Custom Server

7.6.x

Genesys Telecommunications Laboratories, Inc. 20082009

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.001.02 [01/09/09] Hot Fix           X
7.6.001.01 [02/15/08] General X X X X X X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Custom Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.001.02 [01/09/09] Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains no new functionality.

Corrections and Modifications

This release includes the following corrections and/or modifications:


Custom Server in backup mode no longer opens a port for listening after a refresh/reconnection to Configuration Server. (ER# 197021341)


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Release Number 7.6.001.01 [02/15/08] General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Custom Server.

For information on these security enhancements, see the Genesys 7.6 Security Deployment Guide.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


This is the initial 7.6 release of this component. There are no corrections or modifications.


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When installing Custom Server in a UNIX operating system environment, the message provided by the installation in the case of a failure to contact Configuration Server (preventing installation completion) is generic and does not provide the exact reason for the failure. (ER# 165285025) 

Found In:  7.6.001.01 Fixed In: 

In some situations, a backup Custom Server can open a port for listening. This may cause URS to connect to the backup Custom Server instead of the primary. (ER# 197021341) 

Found In: 7.5.002.02 Fixed In: 7.6.001.02

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this 7.6 release of Custom Server.


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Internationalization

Information in this section is included for international customers.


There are no known issues for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Universal Routing 7.6 supports Genesys Outbound Contact and agents participating in multiple outbound campaigns.  When using the IRD Outbound strategy-building objects, you may wish to consult the following:

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