Release Note

Call Progress Detection Server

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2013

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.101.17 [05/22/13] – Hot Fix           X
7.6.101.16 [11/12/10] – Hot Fix           X
7.6.101.15 [10/01/09] – Hot Fix           X
7.6.101.14 [08/28/09] – Hot Fix           X
7.6.101.13 [06/22/09] – Hot Fix           X
7.6.101.11 [06/01/09] – Hot Fix           X
7.6.101.10 [05/18/09] – Hot Fix           X
7.6.101.09 [04/23/09] – Hot Fix           X
7.6.101.08 [04/10/09] – Hot Fix           X
7.6.101.06 [02/06/09] – Hot Fix           X
7.6.101.05 [02/06/09] – Hot Fix           X
7.6.101.03 [9/26/08] – General           X
7.6.100.02 [5/12/08] – General           X
7.6.000.08 [2/15/08] – General           X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Call Progress Detection (CPD) Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.101.17 [05/22/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


For HMP (Host Media Processing) deployments, this release of CPD Server should be run with HMP SU 328 or later. This HMP SU addresses the problem with one-way audio on calls. (ER# 316373794)

Note: Starting from this release, CPD Server might not start with releases of HMP SU earlier than 328.


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Release Number 7.6.101.16 [11/12/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


CPD Server now correctly reconnects to the backup Configuration Server if the connection to the primary Configuration Server is lost. Previously, CPD Server was unable to reconnect to the backup Configuration Server if the connection to the primary Configuration Server was lost. (ER# 258565169)


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Release Number 7.6.101.15 [10/01/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.

Corrections and Modifications

This release does not include corrections or modifications.

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Release Number 7.6.101.14 [08/28/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.

Corrections and Modifications

This release does not include corrections or modifications.

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Release Number 7.6.101.13 [06/22/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains the following new feature or functionality:

Corrections and Modifications

This release also includes the following correction or modification:


CPD Server now identifies a call as released in the rare scenario when it receives the DICONNECT ISDN message for an outbound channel after CPA detects a cadence break. Previously, in this scenario, CPD Server identified this call as answered and merged this channel with that of the engaging call. As a result, these channels remained merged until the agent released the engaging call. (ER# 229159337)


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Release Number 7.6.101.11 [06/01/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release also includes the following correction or modification:


In a scenario using the isdn-dm3 line type with the engage-cpd-on-call-setup option set to true, CPD Server now conducts call progress analysis (CPA) correctly, even if the ISDN ALERTING message arrives after pre-connect CPA is completed. Previously, the delay in the ISDN ALERTING message until after the pre-connect CPA for a call was completed caused CPD Server to return invalid CPA results for all subsequent calls on the same voice channel. This might have caused CPD Server to return a No Progress result and to set the voice channel to the out-of-service state. (ER# 227358278)


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Release Number 7.6.101.10 [05/18/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release also includes the following correction or modification:


CPD Proxy Server now includes the Connection ID attribute in the response message for an Outbound Contact Server (OCS) request to dial an engaging call. Previously, CPD Proxy Server did not include the Connection ID attribute in the response message to this request. (ER# 226746686)


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Release Number 7.6.101.09 [04/23/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This release contains no new features or functionality.

Corrections and Modifications

This release also includes the following correction or modification:


When running in the Active Switching Matrix (ASM) mode with DM3 and HMP (line-type set to isdn-dm3 or sip-hmp-asm) and the called party releases the call before the post-connect call progress analysis (CPA) is completed, CPD Server now properly terminates CPA. Previously, in this scenario, CPD Server prematurely interrupted all subsequent post-connect CPA on that voice channel and issued the Rsp_CallProgress message with an Answer call result immediately after the call was connected. (ER# 224205638)


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Release Number 7.6.101.08 [04/10/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.

Corrections and Modifications

This release does not include corrections or modifications.

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Release Number 7.6.101.06 [02/06/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.

Corrections and Modifications

This release also includes the following correction or modification:


For the line-side-dm3 line-type, CPD Server now interrupts CPA according to the call_timeguard_timeout option. Previously, CPD Server did not interrupt CPA if it lasted longer than the value specified in this option. (ER# 215253580)


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Release Number 7.6.101.05 [02/06/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix release for this product. This section describes the new feature that was introduced in this release of CPD Server.

Corrections and Modifications

This release also includes the following correction or modifications:


In the HMP Transfer mode, CPD Server now supports one-step transfers (blind transfers), as described in the OCS call_transfer_type option in the Outbound Contact 7.6 Deployment Guide. Previously, CPD Server HMP only supported two-step transfers, regardless of the setting of the call_transfer_type option.

In addition, for the HMP Transfer mode, CPD Server now provides OCS with the actual number of available channels, because single-step transfers require only one dialing channel for each call. Previously, CPD Server version 7.6.101.03 provided the number of available channels that was half of the actual number, because two-step transfers used two dialing channels for each call.

(ER# 215686631)


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Release Number 7.6.101.03 [9/26/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this 7.6 release of Call Progress Detection Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


In the HMP Transfer mode, CPD Server now provides OCS with the number of available channels that is half of the actual number, as the Transfer mode requires two CPD Server dialing channels for each call. Previously, as CPD Server provided the actual number of channels, OCS sent an excessive number of Make Call requests in the Predictive mode, which was more than CPD Server could handle. (ER# 189380941)


CPD Proxy Server correctly distributes Make Call requests in the Active Switching Matrix (ASM) mode to a CPD Server with available agents. Previously, CPD Proxy Server might have sent these requests to a CPD Server that did not have available agents rather than one that did. (ER# 191736917)


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Release Number 7.6.100.02 [5/12/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this 7.6 release of Call Progress Detection Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


CPD Proxy Server no longer tries to send requests to a disconnected CPD Server. (ER# 182520707)


CPD Server no longer experiences a memory leak in CPD Server's process when the keep-channels-open option is set to true. (ER# 165233561)


When using Dialogic SU 174 or later in a scenario with SIP and HMP in the ASM Mode, CPD Server continues functioning as expected. However, the number of configured ipt and dxx Dialogic channels must not exceed the number of corresponding HMP licenses. Previously, in this scenario, when using earlier releases of the Dialogic driver, CPD Server sometimes stopped unexpectedly. (ER# 147395231)


When using HMP, CPD Server no longer experiences memory leaks, for example when processing answered calls. However, the number of configured ipt and dxx Dialogic channels must not exceed the number of corresponding HMP licenses. (ER#s 173080530, 134084081)


Using Dialogic SR 6.0 SU 181 or later, CPD Server no longer terminates due to an access violation in an API function of the Dialogic driver. Previously, CPD Server terminated due to this violation caused by the SU84 Dialogic driver. (ER# 161583351)


CPD Server now produces a NCO fault log when an exception is not handled. However, no NCO fault log can be created if the unhandled exception occurs in a thread created by third-party libraries like the Dialogic or HMP libraries. In this scenario, the unexpected termination is intercepted by drwtsn32 (Dr. Watson). (ER# 152422166)


Stopping CPD Server using Solution Control Interface (SCI) no longer results in a Service Unavailable alarm. (ER# 113484731)


Using Dialogic SR 6.0 SU 181 or later, CPD Server no longer exits abruptly when it is operating with multiple Dialogic boards and the keep-channels-open option is set to true. (ER# 132788045)


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Release Number 7.6.000.08 [2/15/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Call Progress Detection Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:


CPD Server no longer displays an error message when it is stopped through the Solution Control Interface, the Windows Task Manager, Windows Services, or when there is a system reboot. Previously, an ExceptionHandle error message appeared. (ER# 143441663)


The sit-tone option is now set to the correct default value (900;1000;5;50;0;0;0;0;0;0;0;0;). (ER# 150021535)


If an agent releases an unswitched engaged call, and an answered call to a contact has been dropped because there are no engaged agents, CPD Server no longer reports the call to OCS as Transferred/Answer. (ER# 95652967)


Call progress analysis (CPA) no longer terminates prematurely after CPD Server experiences an abandoned call. (ER# 165535792))


CPD Server with HMP now supports more than 120 channels. Previously, it was limited to 120 channels. (ER# 141103889)


When CPD Server is used with CPD Proxy Server, and the primary CPD Server is stopped using Solution Control Interface, the primary CPD Server now releases engaged agents not currently talking with customers, making these agents available for use by the backup CPD Server. Previously, the backup CPD Server could not use these engaged but available agents, as they had not been released. (ER# 117313340)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


For some SIP endpoints, when an agent places a call on hold a second time, Music-on-hold (MOH) might not work due to improper Session Description Protocol (SDP) from SIP Server 7.6. In order to use MOH with SIP Server 7.6 for all call processing port DNs in the iptB<n> subfolders under HMP configuration folder (as specified in CPD Server's location option), do the following:

Note: This requires that you use HMP SU 195 or higher.

(ER# 185277611)

Found In: 7.6.101.03 Fixed In: 

In the ASM (Active Switching Matrix) mode, CPD Server may send a message that the channel is released before it is actually released. This happens in the following situation:

  1. One of the bridged calls is released.
  2. CPD Server sends a notification to OCS immediately that both channels were released. However, the real channel release for the other call happens only after the channel disconnection procedure is completed by the Dialogic board.
  3. OCS sends a request to CPD Server to make a new call before the Dialogic board has completed the channel disconnection procedure.
  4. CPD Server may not be able to make the call due to a lack of available channels.

(ER# 122338771)

Found In: 7.6.100.02 Fixed In: 

CPD Server experiences a memory leak in CPD Server's process when the keep-channels-open option is set to true. (ER# 165233561)

Found In: 7.6.000.08 Fixed In: 7.6.100.02

When using HMP, CPD Server may experience memory leaks, for example when processing answered calls. (ER#s 173080530, 134084081)

Found In: 7.6.000.08 Fixed In: 7.6.100.02

CPD Server may unexpectedly terminate due to an access violation in an API function of the SU84 Dialogic driver. (ER# 161583351)

Found In: 7.6.000.08 Fixed In: 7.6.100.02

If CPD Server unexpectedly terminates, it does not create an NCO Fault Log. (ER# 152422166)

Found In: 7.6.000.08 Fixed In: 7.6.100.02

CPD Server Proxy improperly handles ports, returning No Ports Available messages when some are available. (ER# 165547292)

Found In: 7.5.000.21 Fixed In: 

Stopping CPD Server using Solution Control Interface (SCI) results in a Service Unavailable alarm. (ER# 113484731)

Found In: 7.5.000.20 Fixed In: 7.6.100.02

The SIP REFER method is not supported. (ER# 132746363)

Found In: 7.5.000.20 Fixed In: 

The CPD Server Wizard always specifies the iptB parameter as 0, even if a number other than 0 is specified in the Wizard. (ER# 120709158)

Found In: 7.5.000.20 Fixed In: 

The CPD Server Wizard DN Range properties window does not allow you to specify a Digital Resource DN. As a result, the DNs are numbered starting at 1. (ER# 120709165)

Found In: 7.5.000.20 Fixed In: 

CPD Server may exit abruptly when it is operating with multiple Dialogic boards and the keep-channels-open option is set to true. (ER# 132788045)

Found In: 7.5.000.20 Fixed In: 7.6.100.02

The call_answer_type_recognition option cannot be set to no_progress_detection on DM3 hardware because of line-side Protocol Development Kit (PDK) protocol restrictions. (ER# 111790191)

Found In: 7.5.000.17 Fixed In: 

When the backup CPD Proxy becomes primary, all subsequent calls have a call_result of No Ports Available. (ER# 5369951)

Found In: 7.1.000.04 Fixed In: 

When using the Wizard to install CPD Server, the License section is not included on the Options tab of the CPD Server application in Configuration Manager. (ER# 94932)

Found In: 7.0.100.07 Fixed In:  

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this release of CPD Server 7.6.


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Internationalization

Information in this section is included for international customers.


There are no internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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