As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 7.6 releases of Call Progress Detection (CPD) Server.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release contains no new features or functionality.
This release includes the following correction or modification:
For HMP (Host Media Processing) deployments, this release of CPD Server should be run with HMP SU 328 or later. This HMP SU addresses the problem with one-way audio on calls. (ER# 316373794)
Note: Starting from this release, CPD Server might not start with releases of HMP SU earlier than 328.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release contains no new features or functionality.
This release includes the following correction or modification:
CPD Server now correctly reconnects to the backup Configuration Server if the connection to the primary Configuration Server is lost. Previously, CPD Server was unable to reconnect to the backup Configuration Server if the connection to the primary Configuration Server was lost. (ER# 258565169)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.
This release does not include corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.
TASK_FAIL
error from a DM3 Dialogic board or from
HMP software. (ER# 233446284)
This release does not include corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release contains the following new feature or functionality:
If CPD Server receives an incorrect reason code in the TDX_CALLP
event from a Dialogic voice
channel when the channel is stopped, CPD Server ignores the incorrect code. Previously, if CPD Server
received the TDX_CALLP
event with the incorrect CR_CNCT
reason code when this channel was stopped, CPD Server entered into an
infinite loop while it waited for the correct CR_STOPD
reason code in this event. The incorrect reason code appeared in the event in rare
cases when the DISCONNECT ISDN
message arrived before the post-connect call progress analysis (CPA) was
completed and CPD Server had to stop the voice channel to interrupt the post-connect CPA.
(ER# 228681121)
This release also includes the following correction or modification:
CPD Server now identifies a call as released in the rare scenario when it receives the DICONNECT ISDN
message
for an outbound channel after CPA detects a cadence break. Previously, in this scenario,
CPD Server identified this call as answered and merged this channel with that of the engaging call. As a result, these
channels remained merged until the agent released the engaging call. (ER# 229159337)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release contains no new features or functionality.
This release also includes the following correction or modification:
In a scenario using the isdn-dm3
line type with the engage-cpd-on-call-setup
option
set to true,
CPD Server now conducts call progress analysis (CPA) correctly,
even if the ISDN ALERTING
message arrives after pre-connect CPA is completed.
Previously, the delay in the ISDN ALERTING
message until after the pre-connect CPA for a call was completed
caused CPD Server to return invalid CPA results for all subsequent calls on the same voice channel. This might have
caused CPD Server to return a No Progress
result and to set the voice channel to the out-of-service state.
(ER# 227358278)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release contains no new features or functionality.
This release also includes the following correction or modification:
CPD Proxy Server now includes the Connection ID attribute in the response message for an Outbound Contact Server (OCS) request to dial an engaging call. Previously, CPD Proxy Server did not include the Connection ID attribute in the response message to this request. (ER# 226746686)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This release contains no new features or functionality.
This release also includes the following correction or modification:
When running in the Active Switching Matrix (ASM) mode with DM3 and HMP (line-type set to isdn-dm3
or
sip-hmp-asm
) and the called party releases the call before the post-connect call progress analysis
(CPA) is completed, CPD Server now properly terminates CPA. Previously, in this scenario, CPD Server
prematurely interrupted all subsequent post-connect CPA on that voice channel and issued the Rsp_CallProgress
message with an Answer
call result immediately after the call was connected.
(ER# 224205638)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.
This release does not include corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This section describes the new features that were introduced in this release of CPD Server.
CPD Server now allows you to redefine standard tones for DM3 isdn-dm3
and line-side-dm3
line-types,
and for HMP sip-hmp
and sip-hmp-asm
line-types. To enable this functionality, do the following:
Options
tab of the CPD Server object, create a new dm3tones
section, if one is not already configured.busy-tone-1, busy-tone-2, intl-dial-tone, local-dial-tone, extra-dial-tone,
disconnect-tone, fax-tone-1, fax-tone-2, ring-back-tone-1, ring-back-tone-2, sit-no-circuit, sit-operator-intercept,
sit-vacant-circuit,
and sit-reorder.
isdn-dm3, sip-hmp,
and sip-hmp-asm
line-types, set the engage-cpd-on-call-setup
option to yes.
The format for the option values in this dm3tones
section differs from those in the tones
section,
and is as follows:
treat-as=<tone-name2>; numofseg; tn_rep_cnt; (tn_dflag; tn1_min; tn1_max; tn2_min; tn2_max; tn_twinmin; tn_twinmax; tnon_min; tnon_max; tnoff_min; tnoff_max)
Where:
- The
treat-as=<tone-name2>
parameter is used to map one tone to another and is optional. It is applicable for mapping SIT tones to any of the other tones.<tone-name2>
can be the name of any of the other tones, whether or not its value is defined this section.- The text in the parentheses can be repeated any number of times, as specified by the
numofseg
parameter.
The format parameters include:
numofseg
—Specifies the number of segments (defined by the parameters in the parentheses)
for a multi-segment tone.tn_dflag
—Specifies whether the tone is a dual tone (a value of 1
) or a single
tone (a value of 0
).tn_rep_cnt
—Specifies the debounce repetition count.tn1_min
—Specifies the minimum frequency in Hertz (Hz) for tone 1.tn1_max
—Specifies the maximum frequency in Hz for tone 1.tn2_min
—Specifies the minimum frequency in Hz for tone 2.tn2_max
—Specifies the maximum frequency in Hz for tone 2.tn_twinmin
—Specifies the minimum frequency in Hz of the single tone proxy for the dual tone.tn_twinmax
—Specifies the maximum frequency in Hz of the single tone proxy for the dual tone.tnon_min
—Specifies the debounce minimum ON
time in 10 msec units.tnon_max
—Specifies the debounce maximum ON
time in 10 msec units.tnoff_min
—Specifies the debounce minimum OFF
time in 10 msec units.tnoff_max
—Specifies the debounce maximum OFF
time in 10 msec units.Format Example:
You might redefine the sit-vacant-circuit
tone to treat it as busy-tone-1,
and configure the
sit-vacant-circuit
option with the following value: treat-as=busy-tone-1;3;1;(0;950;1020;0;0;0;0;32;45;0;5)
(0;1310;1430;0;0;0;0;15;30;0;5)(0;1740;1850;0;0;0;0;0;0;0;0).
This means that the board’s tone definition for
sit-vacant-circuit
will be redefined according to parameters listed above and, when this tone is detected
during call progress analysis (CPA), CPD Server will behave as if busy-tone-1
was detected.
Notes:
dm3tones
section take effect only after CPD Server is restarted.dm3tones
section. The Dialogic driver loads the default
tones definition into the DM3 board during startup of the Dialogic system. The values of the tones definition may depend
on Dialogic protocol and other Dialogic configuration. Consult your Dialogic manuals for more information.(ER# 214559702)
CPD Server ignores a voice message and only detects tones during pre-connect call progress analysis (CPA),
even if the voice message is detected before the tone. To enable pre-connect CPA (that is, the CPA is performed before the
connection is established), set the engage-cpd-on-call-setup
option to yes
in the isdn
section for the isdn-dm3
line-type or in the hmp
section for all HMP line-types.
CPD Server supports this enhancement for isdn-dm3, sip-hmp,
and sip-hmp-asm
line-types.
(ER# 214559716)
This release also includes the following correction or modification:
For the line-side-dm3
line-type, CPD Server now interrupts CPA according to the call_timeguard_timeout
option. Previously, CPD Server did not interrupt CPA if it lasted longer than the value specified in this option. (ER# 215253580)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix release for this product. This section describes the new feature that was introduced in this release of CPD Server.
CPD Server now supports playing a distinct answering machine announcement for each campaign when running in the
Active Switching Matrix (ASM) mode.
To enable this, a new Outbound Contact Server (OCS) asm_drop_am_announcement_data
option was implemented that
defines the path to a file in the VOX format containing the announcement. OCS provides this path to CPD Server, which then
plays this announcement when an Answering Machine call result is detected on the customer leg and
CPD Server must release the established customer leg of the outbound call because either:
or
This new functionality does not affect CPD Server's ability to play an announcement to the established customer leg
of the outbound call, which is controlled by OCS option asm_drop_announcement_data.
Rather, this new option
allows you to specify a distinct announcement for answering machine detected calls.
Note: This feature requires Outbound Contact Server version 7.6.101.14 or later.
(ER# 216970247)
This release also includes the following correction or modifications:
In the HMP Transfer mode, CPD Server now supports one-step transfers (blind transfers), as described in the OCS
call_transfer_type
option in the Outbound Contact 7.6 Deployment Guide. Previously, CPD Server HMP only
supported two-step transfers, regardless of the setting of the call_transfer_type
option.
In addition, for the HMP Transfer mode, CPD Server now provides OCS with the actual number of available channels, because single-step transfers require only one dialing channel for each call. Previously, CPD Server version 7.6.101.03 provided the number of available channels that was half of the actual number, because two-step transfers used two dialing channels for each call.
(ER# 215686631)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this 7.6 release of Call Progress Detection Server.
This release also includes the following corrections and modifications:
In the HMP Transfer mode, CPD Server now provides OCS with the number of available channels that is half of the
actual number, as the Transfer mode requires two CPD Server dialing channels for each call.
Previously, as CPD Server provided the actual number of channels, OCS sent an excessive number of
Make Call
requests in the Predictive mode, which was more than CPD Server could handle. (ER# 189380941)
CPD Proxy Server correctly distributes Make Call
requests in the Active Switching Matrix (ASM) mode to
a CPD Server with available agents. Previously, CPD Proxy Server might have sent these requests to a CPD Server that did not have available agents rather
than one that did. (ER# 191736917)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in this 7.6 release of Call Progress Detection Server.
This release also includes the following corrections and modifications:
CPD Proxy Server no longer tries to send requests to a disconnected CPD Server. (ER# 182520707)
CPD Server no longer experiences a memory leak in CPD Server's process when the keep-channels-open
option is set to true.
(ER# 165233561)
When using Dialogic SU 174 or later in a scenario with SIP and HMP in the ASM Mode, CPD Server continues functioning as expected. However, the number of configured ipt
and dxx
Dialogic channels must not exceed the number of corresponding HMP licenses. Previously, in this scenario, when using earlier releases of the Dialogic driver, CPD Server sometimes stopped unexpectedly. (ER# 147395231)
When using HMP, CPD Server no longer experiences memory leaks, for example when processing answered calls. However, the number of configured ipt
and dxx
Dialogic channels must not exceed the number of corresponding HMP licenses. (ER#s 173080530, 134084081)
Using Dialogic SR 6.0 SU 181 or later, CPD Server no longer terminates due to an access violation in an API function of the Dialogic driver. Previously, CPD Server terminated due to this violation caused by the SU84 Dialogic driver. (ER# 161583351)
CPD Server now produces a NCO fault log when an exception is not handled. However, no NCO fault log can be created if the unhandled exception occurs in a thread created by third-party libraries like the Dialogic or HMP libraries. In this scenario, the unexpected termination is intercepted by drwtsn32
(Dr. Watson). (ER# 152422166)
Stopping CPD Server using Solution Control Interface (SCI) no longer results in a Service Unavailable
alarm. (ER# 113484731)
Using Dialogic SR 6.0 SU 181 or later, CPD Server no longer exits abruptly when it is operating with multiple Dialogic boards and the keep-channels-open
option is set to true
. (ER# 132788045)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Call Progress Detection Server.
This release includes the following corrections and modifications that were made between Release 7.5 or earlier releases and the initial 7.6 release:
CPD Server no longer displays an error message when it is stopped through the Solution Control Interface, the Windows Task Manager, Windows Services, or when there is a system reboot. Previously, an ExceptionHandle
error message appeared. (ER# 143441663)
The sit-tone
option is now set to the correct default value (900;1000;5;50;0;0;0;0;0;0;0;0;
). (ER# 150021535)
If an agent releases an unswitched engaged call, and an answered call to a contact has been dropped because there are no engaged agents, CPD Server no longer reports the call to OCS as Transferred/Answer. (ER# 95652967)
Call progress analysis (CPA) no longer terminates prematurely after CPD Server experiences an abandoned call. (ER# 165535792))
CPD Server with HMP now supports more than 120 channels. Previously, it was limited to 120 channels. (ER# 141103889)
When CPD Server is used with CPD Proxy Server, and the primary CPD Server is stopped using Solution Control Interface, the primary CPD Server now releases engaged agents not currently talking with customers, making these agents available for use by the backup CPD Server. Previously, the backup CPD Server could not use these engaged but available agents, as they had not been released. (ER# 117313340)
This section provides the latest information on known issues and recommendations associated with this product.
For some SIP endpoints, when an agent places a call on hold a second time, Music-on-hold (MOH) might not work due to improper Session Description Protocol (SDP) from SIP Server 7.6. In order to use MOH with SIP Server 7.6 for all call processing port DNs in the
iptB<n>
subfolders
under HMP configuration folder (as specified in CPD Server's location
option), do the following:
contact
option. For instructions on how to provision SIP URI,
see the "Configuring Endpoints" section of Chapter 5 in the SIP Server 7.6 Deployment Guide.
reinvite-requires-hold
option to true.
Note: This requires that you use HMP SU 195 or higher.
(ER# 185277611)
Found In: 7.6.101.03 | Fixed In: |
In the ASM (Active Switching Matrix) mode, CPD Server may send a message that the channel is released before it is actually released. This happens in the following situation:
(ER# 122338771)
Found In: 7.6.100.02 | Fixed In: |
CPD Server experiences a memory leak in CPD Server's process when the keep-channels-open
option is set to true.
(ER# 165233561)
Found In: 7.6.000.08 | Fixed In: 7.6.100.02 |
When using HMP, CPD Server may experience memory leaks, for example when processing answered calls. (ER#s 173080530, 134084081)
Found In: 7.6.000.08 | Fixed In: 7.6.100.02 |
CPD Server may unexpectedly terminate due to an access violation in an API function of the SU84 Dialogic driver. (ER# 161583351)
Found In: 7.6.000.08 | Fixed In: 7.6.100.02 |
If CPD Server unexpectedly terminates, it does not create an NCO Fault Log. (ER# 152422166)
Found In: 7.6.000.08 | Fixed In: 7.6.100.02 |
CPD Server Proxy improperly handles ports, returning No Ports Available
messages when some are available. (ER# 165547292)
Found In: 7.5.000.21 | Fixed In: |
Stopping CPD Server using Solution Control Interface (SCI) results in a Service Unavailable
alarm. (ER# 113484731)
Found In: 7.5.000.20 | Fixed In: 7.6.100.02 |
The SIP REFER
method is not supported. (ER# 132746363)
Found In: 7.5.000.20 | Fixed In: |
The CPD Server Wizard always specifies the iptB
parameter as 0
, even if a number other than 0
is specified in the Wizard. (ER# 120709158)
Found In: 7.5.000.20 | Fixed In: |
The CPD Server Wizard DN Range
properties window does not allow you to specify a Digital Resource
DN. As a result, the DNs are numbered starting at 1
. (ER# 120709165)
Found In: 7.5.000.20 | Fixed In: |
CPD Server may exit abruptly when it is operating with multiple Dialogic boards and the keep-channels-open
option is set to true
. (ER# 132788045)
Found In: 7.5.000.20 | Fixed In: 7.6.100.02 |
The call_answer_type_recognition
option cannot be set to no_progress_detection
on DM3 hardware because of line-side Protocol Development Kit (PDK) protocol restrictions.
(ER# 111790191)
Found In: 7.5.000.17 | Fixed In: |
When the backup CPD Proxy becomes primary, all subsequent calls have a call_result
of No Ports Available
.
(ER# 5369951)
Found In: 7.1.000.04 | Fixed In: |
When using the Wizard to install CPD Server,
the License
section is not included on the Options
tab of the CPD Server
application in Configuration Manager. (ER# 94932)
Found In: 7.0.100.07 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
There are no discontinued features or functions in this release of CPD Server 7.6.
Information in this section is included for international customers.
There are no internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
The Outbound Contact 7.6 Deployment Guide provides architectural information, instructions on how to install and configure Outbound Contact 7.6 components, configuration option descriptions, and other related information.
The Outbound Contact 7.6 Reference Manual describes application features for Outbound Contact 7.6 and provides information about constants, communication protocols, and other information.
The Outbound Contact Manager 7.6 Help file describes how to use Outbound Contact Manager.
The Framework 7.6 Log Events Help file describes log event messages for CPD Server and other Genesys products.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.