As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
The following information applies to Genesys 7.6.x software and is important for you to note:
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
CPD Server 7.6 only supports the HMP version provided on the Genesys Dialogic HMP 3.0 CD.
Starting with release 7.2, CPD Server supports only the Dialogic drivers (for Service Release 6) that are provided on the CPD Server CD.
In deployments of CPD Server version 7.6.101.06 (or later) that use line-side
protocols between Dialogic DM3 boards and telephony equipment (that is, the
CPD Server configuration option line-type
is set to the value of
line-side-dm3
), CPD Server uses voice channel Dialogic API for
Call Progress Analysis. To ensure that CPD Server functions properly, you
must disable the CallProgress and MediaDetect features in the PDK protocol
configuration CDP file. To disable these features, make sure that the
PSL_CACallProgressOverride
and
PSL_CAMediaDetectOverride
parameters specified in the CDP file
are both set to a value of zero (0), as shown in the following example of a
PDK CDP file:
// CALL ANALYSIS PARAMETERS
R4 INTEGER_t PSL_MakeCall_CallProgress = 1
DM3 INTEGER_t PSL_CACallProgressOverride = 0
R4 INTEGER_t PSL_MakeCall_MediaDetect = 1
DM3 INTEGER_t PSL_CAMediaDetectOverride = 0
Outbound Contact Server (OCS) recognizes an "engage" call in ASM
mode by matching the Automatic Number Identification (ANI) call attribute with
the number of a Call Processing Port
-type DN that is located in
the same Switch
configuration object that contains the agent
group's DNs. In multi-site environments where CPD Server is configured to
perform centralized dialing, the Dialogic board resources and the agent group's
DNs may be configured under different Switch
configuration objects.
In this scenario, it is recommended to duplicate all Call Processing
Port
-type DNs used in the Dialogic board configuration in the
Switch
configuration object that contains the agent group's DNs
even if there are no corresponding physical resources. This configuration will
allow OCS to properly recognize "engage" calls in ASM
-mode when
they arrive at an agent's DN.
Genesys does not recommend installation of its components using a Microsoft Remote Desktop connection. The installation should be performed locally.
If multiple CPD Server and/or CPD Proxy instances are installed on the same server, Genesys recommends that you install each instance in a different folder. The uninstall process will not work properly if the CPD Server and the CPD Proxy are installed in the same folder.
Starting with release 7.1, Genesys setup procedures for Windows operating systems automatically install Genesys daemon applications as Windows Services.