Release Advisory

Composer

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2008–2010

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

The following information applies to Genesys Composer 8.0.x software and is important for you to note:


Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Composer 8.0.4 supports:

If you wish to process multimedia interactions in routing workflows, you will need eServices (formerly Multimedia) Interaction Server 8.0.1. You will also need the servers applicable to the media types being processed, such as Genesys E-mail Server (formerly E-mail Server Java).

If you wish to use the Context Management Services capability of Universal Contact Server in routing workflows and voice callflows, you will need Universal Contact Server 8.0.2. Multi-valued customer profile extensions are supported starting with UCS 8.0.2.


Composer currently does not support migrating strategies, created with Universal Routing 7.x or 8.x, into Composer Projects.

From a routing standpoint:


User Data does not become available to a routing application immediately after the application sets the data (for example, provides some key-value pairs to the setuData() function in an ECMAScript block). There is a delay of several seconds, after which the User Data can be successfully queried again in the application. The Pause Treatment can be used to introduce this delay.


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