Release Note

Contents

Introduction

This release note applies to all 8.1 releases of Configuration Server for the Italian market.

• Links in the Contents section enable you to access information regarding a specific release. Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.
• The Release Number table lists the supported operating systems for each release at a high level. For more detailed information, see the Genesys Supported Operating Environment Reference Manual.
• The Known Issues and Recommendations section is a cumulative list. It includes information on when individual items were found and, if applicable, corrected.
• The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.
• The Discontinued Support section is cumulative. It lists functionality that is no longer supported and the release number of the version in which support was discontinued.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information about third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Italian market. This localization is based on Configuration Server 8.1.000.14. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

There are no corrections or modifications in this release.

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Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of Configuration Server.

• Configuration Server now supports the following additional types of Configuration objects:
  
  

  • Application types—Business Rules Execution Server, Business Rules GUI, CSTA Connector, Social Messaging Server, VP MRCP Proxy, and VP Policy Server.
  • Script type—Business Rules Data.
  • Switch type—BroadSoft BroadWorks.

• Configuration Server now supports IPv6.

• Configuration Server now supports new operating systems. Refer to the Genesys Supported Operating Environment Reference Manual for more information.

• Configuration Server now supports new virtual operating systems. Refer to the Genesys Supported Operating Environment Reference Manual for more information.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 8.0 or earlier releases and the initial 8.1 release:

When using LDAP external authentication, Configuration Server now correctly handles the situation in which a client disconnects during the authentication process and a new client connects on the same socket. Previously in this situation, an incorrect username was returned by the authentication process and the client rejected the response. (ER# 265834215)

Only users who are members of the SuperAdministrators Access Group can set Configuration Server into Emergency Mode. Previously, any user could activate Emergency Mode, regardless of their permissions. (ER# 263437191)

Configuration Server Proxy now generates correct notifications of a new object created in a subfolder of the root object. Previously, the incorrect notification described the new object as being created in the root folder, rather than in a subfolder of the root. (ER# 256930265)

After switching over to backup mode, Configuration Server Proxy now resets the Total number of clients counter that is written to the log. Previously, after the switchover, Configuration Server properly disconnected all its clients but did not reset the counter. As a result, when switched back over to primary mode, the log recorded a total number of clients value that included previously disconnected clients.

Note:This issue affected only log output. Actual functionality of Configuration Server Proxy was not affected.

(ER# 255601919)

If redundant Message Servers are configured, Configuration Server Proxy, when configured for network logging, now connects to the primary Message Server at startup as designed. Previously, Configuration Server Proxy sometimes connected to the backup Message Server, or failed to connect to any Message Server. (ER# 248683441)

Configuration Server now correctly handles a mixture of multi- and single-byte characters. Previously, mixing the two character types sometimes resulted in character strings in which characters were truncated, rearranged, or missing.(ER# 247036347)

Configuration Server now correctly processes requests to retrieve Person and Agent Group objects if the request was based on filters for either Tenant, Agent Group and State, or both. Previously, Configuration Server processed these requests incorrectly. (ER# 227924026)

The default Administrators Access Group now receives full access to all of the objects belonging to a Tenant. Previously, members of the Administrators Access Group had only Read access to the objects belonging to a Tenant. (ER# 214771000)

The speed at which Configuration Server deletes a large number of objects has been significantly improved. (ER# 185408681)

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.

Do not configure auto-restart for both the primary and backup Configuration Servers in a redundant pair.

After a switchover, the primary Configuration Server may report the incorrect number of GUI clients in the logs (Number of GUI clients: value). (ER# 274197511)

If Master Configuration Server switchover occurs while a new Tenant is being created on Configuration Server Proxy, the new Tenant does not appear in Configuration Manager. (ER# 272353802)

If a Tenant is disabled by using Configuration Server Proxy, Configuration Manager connected to that Configuration Server Proxy shows only the top-level folder as disabled; all folders and files contained in that top-level folder are still active. However, Configuration Manager connected to the main Configuration Server or any other Configuration Server Proxy properly shows all folders and files of the disabled Tenant as disabled. (ER# 271201450)

When the Master Configuration Server changes Configuration Server Proxy to Read-only or Emergency Mode, Configuration Server Proxy does not notify its clients of the change in mode. (ER# 269933185)

When a new object is created in Configuration Server Proxy, and the main Configuration Server switches over, a duplicate object is created in the database. (ER# 268804508)

Last Login information is not synchronized between the main Configuration Server and Configuration Server Proxies. For example, if a user logs in to the main Configuration Server, then logs in to a Configuration Server Proxy, the Last Login information displayed the second time does not reflect the login attempt to the main Configuration Server, but only the last login attempt to that Configuration Server Proxy.

Workaround: To avoid this, Genesys recommends that users always log in through the same Configuration Server (main or Proxy).

(ER# 241981648)

Tenant names must not contain one or more backslash characters (\). (ER# 229940114)

Configuration Server in Proxy mode cannot be deployed using the Web Deployment Tool in Genesys Administrator. Use the manual deployment process described in the Framework 8.1 Deployment Guide instead. (ER# 193827147)

If the backup Configuration Server has log options configured the same in both the Application object and in its local configuration file, it may not switch over to Primary mode correctly when required.

Workaround: Configure log options in the configuration file, not in the Application object.

(ER# 156491260)

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.

HP Compaq Tru64 Alpha is no longer supported.

IBM AIX 5.1 and 5.2 32/64-bit are no longer supported.

OpenSSL encryption algorithms IDEA, RC4, RC5, and MDC2 are no longer supported.

Oracle 9 is no longer supported.

Red Hat Enterprise Linux (RHEL) AS 3 is no longer supported.

Solaris SPARC 8 is no longer supported.

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Internationalization

Information in this section is included for international customers.

There are no internationalization issues for this product.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

• Framework 8.1 Deployment Guide provides instructions for installing and configuring Framework 8.1 components, and for starting and stopping Framework 8.1 components either using the Management Layer or manually.

• Framework 8.1 Genesys Administrator Deployment Guide provides instructions for installing, configuring, logging in to, and logging out of Genesys Administrator. Some troubleshooting information related to the setup of Genesys Administrator is also included.

• Framework 8.1 Genesys Administrator Help describes how to use Genesys Administrator in either an enterprise or multi-tenant environment.
  
  

• Framework 8.0 Configuration Options Reference Manual describes configuration options for Framework 8.0 and 8.1 components.

• Framework 8.1 Configuration Manager Help describes how to use Configuration Manager in either an enterprise or multi-tenant environment.
  
  

• Framework 8.1 Combined Log Events Help describes log events that Genesys server applications generate and that Genesys Administrator and Solution Control Interface display.

• Framework 8.0 External Authentication Reference Manual describes how to use RADIUS and LDAP external authentication systems with Configuration Server.

• Genesys 8.0 Security Deployment Guide describes Genesys security features and detailed instructions for deploying them. These features provide secure data transfer between Genesys components, protection against unauthorized access, and protection against data loss in case of component failure.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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