Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
---|---|---|---|---|---|---|
8.0.200.09_PTB – General | X | X | X | X | X | X |
8.0.200.09 [12/17/09] – General | X | X | X | X | X | X |
8.0.100.18 [09/22/09] – General (Under Shipping Control) | X | X | X | X | X | X |
8.0.000.09 [06/27/08] – General (Under Shipping Control) | X | X | X | X | X | X |
This release note applies to all 8.0 releases of Configuration Server for the Brazilian Portuguese market.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This is a generally available release for the Brazilian Portuguese market. This localization is based on Configuration Server 8.0.200.09. Modifications to this software component in later software versions are not supported in this localized version.
This release contains no corrections or modifications.
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
There are no restrictions for this release. This section describes new features that were introduced in this release of Configuration Server.
The new configuration option allow-external-empty-password
enables you to control whether you will allow empty passwords to be
accepted for external authentication.
allow-external-empty-password
Default Value: true
Valid Values: true
, false
Changes Take Effect: After restart
When this option is set to true
(the default), the existing
behavior of Configuration Server is preserved, and the processing of
external authentication requests with empty (blank) passwords depends on
the value of the option allow-empty-password
. When this option
is set to false
, Configuration Server rejects all external
authentication requests with a blank password.
Refer to the Framework 8.0 Configuration Options Reference Manual for more information about these two options and how they work together.
Configuration Server now supports the Last Login feature implemented in
many Genesys Graphical User Interfaces, such as Configuration Manager and
Solution Control Interface. Two new options, last-login
and
last-login-synchronization
, help you to manage this feature.
For more information about this feature and these new options, refer to the
latest version of the Genesys Security Deployment Guide.
By default, members of the EVERYONE
access group have no
access to configuration objects during database initialization.
This release also includes the following corrections and modifications:
When the configuration option allow-empty-password
is set to
false
, Configuration Server no longer allows you to create a
Person/User with an empty (blank) password, or to change a password to such
a value. Previously, a user could have an empty password, but could not log
in with it. (ER# 170899385)
Configuration Server now accepts non-ASCII characters in LDAP authentication requests. (ER# 221506513)
Overriding the default LDAP search filter at the Person level (in the field
External User ID
) now works properly. (ER# 230620003)
Configuration Server no longer permits the deletion of an Agent Group if it is linked to a Campaign Group. (ER# 233398345)
If both LDAP and RADIUS external authentication modules are specified by the
library
option, and the file ldapclient.conf
already exists in the installation directory, you can use both LDAP and
RADIUS as configured. Previously in this case, the RADIUS module
was not loaded during Configuration Server startup. (ER# 235046513)
In the following scenario, Configuration Server Proxy now uses RADIUS external authentication as configured:
External User ID
field.Previously, Configuration Server Proxy would perform only internal authorization.
(ER# 235405581)
Configuration Server now responds correctly to authentication requests when LDAP external authentication is used and the LDAP API functions return negative error codes. (ER# 235821515)
Configuration Server now displays the correct version of the external LDAP library in logs. (ER# 236245933)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This release is under shipping control. This section describes new features that were introduced in this release of Configuration Server.
Configuration Server now supports Hierarchical Multi-Tenant configurations, where each Tenant object is a parent, child, or both.
Configuration Server supports Emergency Mode, which allows only members
of the Super Administrators
access group to make changes to the
Configuration Database.
Network traffic is optimized for connections between Configuration Server and its clients.
Configuration Server now supports Oracle LDAP Proxy/Internet Directory external authorization.
When a user attempts to log in to Configuration Server, and external authentication is being used, Configuration Server now relays messages from the RADIUS or LDAP server to the user.
New log events 21-24100, 21-24101, and 21-24102 enable users to better monitor the connection between Configuration Server and the RADIUS or LDAP server.
Users who have been disabled in Genesys Administrator or Configuration Manager cannot log in to Genesys applications. In a single-tenant environment, all users cannot be disabled in a single action (by disabling the Environment tenant).
The following additional types of configuration objects are now supported:
Application
types—Advisors
,
Customer View
, ESS Extensible Services
,
Interaction Workspace
, and SMS Server
Script
types—ESS Dial Plan
,
Interaction Workflow Trigger
, and Outbound
Schedule
Switch
types—Avaya TSAPI
and
Huawei NGN
In addition, the Contact Type
type Instant
Messaging
is now supported for the Outbound Contact Solution.
This version of Configuration Server Proxy requires 8.0 versions of the technical licenses.
This release also includes the following corrections and modifications:
Configuration Server no longer permits a user with an empty password to insert any string of characters as their old password when changing their password. Such requests are rejected, and an error message generated. (ER# 222069795)
Configuration Server now accepts and stores blank (empty) configuration option values. Previously, such values could not be stored in the Configuration Database. (ER# 216459073, 217700045)
Supported Operating Systems
New in This Release
Corrections and Modifications
The operating systems supported by this release are listed in the Contents, above.
This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Configuration Server.
This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:
In debug logs, Agents skill levels changed to 0
(zero) are
displayed as level deleted
. Previously, the value of the skill
level before the change was displayed. (ER# 144342854)
Obsolete application type SIP Communication Server
is no longer
supported by Configuration Server, and does not appear as an option in any
list. (ER# 150229301)
Configuration Server now uses the specified retry-attempts
and
retry-interval
values specified for LDAP external authentication.
Previously, Configuration Server ignored the specified values and used the
default values instead. (ER# 150236199)
Configuration Server no longer terminates when working with external authentication. Previously, under a heavy load, Configuration Server sometimes terminated abnormally when trying to externally authenticate a user. (ER# 176892421)
Configuration Server initialization now completes successfully in those cases where Advanced Disconnect Detection Protocol (ADDP) is activated between Configuration Server and Configuration DB Server. Previously, when the ADDP timeout was short enough and the Configuration Database large enough, sometimes the ADDP timeout expired and prevented the proper initialization of Configuration Server. (ER# 182717445)
This section provides the latest information on known issues and recommendations associated with this product.
Last Login information is not synchronized between the main Configuration Server and Configuration Server Proxies. For example, if a user logs in to the main Configuration Server, then logs in to a Configuration Server Proxy, the Last Login information displayed the second time does not reflect the login attempt to the main Configuration Server, but only the last login attempt to that Configuration Server Proxy.
Workarouund: To avoid this, Genesys recommends that users always log in through the same Configuration Server (main or Proxy).
(ER# 241981648 )
Found In: 8.0.200.09 | Fixed In: |
Consider the scenario in which LDAP external authentication is configured
on the master Configuration Server and RADIUS external authentication is
configured on Configuration Server Proxy. If, in this case, Configuration
Server Proxy tries to authorize a client with an empty External User
ID
field, Configuration Server Proxy performs internal authorization.
(ER# 235405581)
Found In: 8.0.100.18 | Fixed In: 8.0.200.09 |
If both LDAP and RADIUS external authentication are configured, you cannot
use the file ldapclient.conf
. You can only specify one LDAP
server in the Configuration Server configuration file (confserv.cfg
or confserv.conf
). (ER# 235046513)
Found In: 8.0.100.18 | Fixed In: 8.0.200.09 |
Configuration Server erroneously permits the deletion of an Agent Group even if it is linked to a Campaign Group. (ER# 233398345)
Found In: 8.0.100.18 | Fixed In: 8.0.200.09 |
Overriding the default LDAP search filter at the Person level (in the field
External User ID
) does not work properly. (ER# 230620003)
Found In: 8.0.100.18 | Fixed In: 8.0.200.09 |
Tenant names must not contain one or more backslash characters (\
).
(ER# 229940114)
Found In: 8.0.100.18 | Fixed In: |
The Framework 8.0 External Authentication Reference Manual contains
incorrect descriptions of the configuration option library
and
the section in which it is contained, authentication
. The
correct descriptions are:
[authentication]
This section indicates that RADIUS external identification is to be used.
library
Specifies gauth_radius
as the section that specifies the output
level for debugging information produced by the Authentication Module. This
option is mandatory, and its value is set automatically during installation.
Example: The following is an example of the authentication
section in a Configuration Server configuration file:
[authentication]
library=gauth_radius
(ER# 215640647)
Found In: Document version 80fr_ref-exta_06-2008_v8.0.001.00 | Fixed In: Document version 80fr_ref-exta_09-2009_v8.0.101.00 |
Configuration Server in Proxy mode cannot be deployed using the Web Deployment Tool in Genesys Administrator. Use the manual deployment process described in the Framework 8.0 Deployment Guide instead. (ER# 193827147)
Found In: 8.0.000.09 | Fixed In: |
Configuration Server does not accept non-ASCII characters in LDAP authentication requests. (ER# 221506513)
Found In: 7.6.000.08 | Fixed In: 8.0.200.09 |
If the backup Configuration Server has log options configured the same in both the
Application
object and in its local configuration file, it may not switch
over to Primary mode correctly when required.
Workaround: Configure log options in the configuration file, not in the
Application
object.
(ER# 156491260)
Found In: 7.6.000.04 | Fixed In: |
Configuration Server in Proxy mode does not log which ports it cannot open. Therefore, no alarm conditions or alarm reactions can be set up. (ER# 106201080)
Found In: 7.5.000.11 | Fixed In: |
In a multi-tenant environment, when Configuration Import Wizard (CIW) is used to perform configuration export, some users may export entire configurations, even if they do not have permissions to certain configuration objects. (ER# 117034027)
Found In: 7.5.000.11 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
HP-UX 11.00 is no longer supported.
Discontinued As Of: 8.0.100.18 |
Solaris 7 is no longer supported.
Discontinued As Of: 8.0.100.18 |
Windows 2000 is no longer supported.
Discontinued As Of: 8.0.100.18 |
Information in this section is included for international customers.
There are no limitations or restrictions for internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Framework 8.0 Deployment Guide first.
Framework 8.0 Deployment Guide provides instructions for installing and configuring Framework 8.0 components, and for starting and stopping Framework 8.0 components either using the Management Layer or manually.
Framework 8.0 Configuration Options Reference Manual describes configuration options for Framework 8.0 components.
Framework 8.0 Combined Log Events Help describes log events that Genesys server applications generate and that Genesys Administrator and Solution Control Interface display.
Framework 8.0 External Authentication Reference Manual describes how to use RADIUS and LDAP external authentication systems with Configuration Server.
Genesys 8.0 Security Deployment Guide describes Genesys security features and detailed instructions for deploying them. These features provide secure data transfer between Genesys components, protection against unauthorized access, and protection against data loss in case of component failure.