Release Note

Configuration Server

8.0.x

Genesys Telecommunications Laboratories, Inc. © 2008–2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
8.0.200.09_ESN – General X X X X X X
8.0.200.09 [12/17/09] – General X X X X X X
8.0.100.18 [09/22/09] – General (Under Shipping Control) X X X X X X
8.0.000.09 [06/27/08] – General (Under Shipping Control) X X X X X X

Link to 7.6 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 8.0 releases of Configuration Server for the Latin American Spanish market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 8.0.200.09_ESN – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a generally available release for the Latin American Spanish market. This localization is based on Configuration Server 8.0.200.09. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 8.0.200.09 [12/17/09] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in this release of Configuration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


When the configuration option allow-empty-password is set to false, Configuration Server no longer allows you to create a Person/User with an empty (blank) password, or to change a password to such a value. Previously, a user could have an empty password, but could not log in with it. (ER# 170899385)


Configuration Server now accepts non-ASCII characters in LDAP authentication requests. (ER# 221506513)


Overriding the default LDAP search filter at the Person level (in the field External User ID) now works properly. (ER# 230620003)


Configuration Server no longer permits the deletion of an Agent Group if it is linked to a Campaign Group. (ER# 233398345)


If both LDAP and RADIUS external authentication modules are specified by the library option, and the file ldapclient.conf already exists in the installation directory, you can use both LDAP and RADIUS as configured. Previously in this case, the RADIUS module was not loaded during Configuration Server startup. (ER# 235046513)


In the following scenario, Configuration Server Proxy now uses RADIUS external authentication as configured:

  1. LDAP external authentication is configured on the master Configuration Server.
  2. RADIUS external authentication is configured on Configuration Server Proxy.
  3. Configuration Server Proxy tries to authorize a client with an empty External User ID field.

Previously, Configuration Server Proxy would perform only internal authorization.

(ER# 235405581)


Configuration Server now responds correctly to authentication requests when LDAP external authentication is used and the LDAP API functions return negative error codes. (ER# 235821515)


Configuration Server now displays the correct version of the external LDAP library in logs. (ER# 236245933)


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Release Number 8.0.100.18 [09/22/09] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in this release of Configuration Server.

Corrections and Modifications

This release also includes the following corrections and modifications:


Configuration Server no longer permits a user with an empty password to insert any string of characters as their old password when changing their password. Such requests are rejected, and an error message generated. (ER# 222069795)


Configuration Server now accepts and stores blank (empty) configuration option values. Previously, such values could not be stored in the Configuration Database. (ER# 216459073, 217700045)


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Release Number 8.0.000.09 [06/27/08] – General (Under Shipping Control)

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release is under shipping control. This section describes new features that were introduced in the initial 8.0 release of Configuration Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between Release 7.6 or earlier releases and the initial 8.0 release:


In debug logs, Agents skill levels changed to 0 (zero) are displayed as level deleted. Previously, the value of the skill level before the change was displayed. (ER# 144342854)


Obsolete application type SIP Communication Server is no longer supported by Configuration Server, and does not appear as an option in any list. (ER# 150229301)


Configuration Server now uses the specified retry-attempts and retry-interval values specified for LDAP external authentication. Previously, Configuration Server ignored the specified values and used the default values instead. (ER# 150236199)


Configuration Server no longer terminates when working with external authentication. Previously, under a heavy load, Configuration Server sometimes terminated abnormally when trying to externally authenticate a user. (ER# 176892421)


Configuration Server initialization now completes successfully in those cases where Advanced Disconnect Detection Protocol (ADDP) is activated between Configuration Server and Configuration DB Server. Previously, when the ADDP timeout was short enough and the Configuration Database large enough, sometimes the ADDP timeout expired and prevented the proper initialization of Configuration Server. (ER# 182717445)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Last Login information is not synchronized between the main Configuration Server and Configuration Server Proxies. For example, if a user logs in to the main Configuration Server, then logs in to a Configuration Server Proxy, the Last Login information displayed the second time does not reflect the login attempt to the main Configuration Server, but only the last login attempt to that Configuration Server Proxy.

Workarouund: To avoid this, Genesys recommends that users always log in through the same Configuration Server (main or Proxy).

(ER# 241981648 )

Found In: 8.0.200.09 Fixed In: 

Consider the scenario in which LDAP external authentication is configured on the master Configuration Server and RADIUS external authentication is configured on Configuration Server Proxy. If, in this case, Configuration Server Proxy tries to authorize a client with an empty External User ID field, Configuration Server Proxy performs internal authorization. (ER# 235405581)

Found In: 8.0.100.18 Fixed In: 8.0.200.09

If both LDAP and RADIUS external authentication are configured, you cannot use the file ldapclient.conf. You can only specify one LDAP server in the Configuration Server configuration file (confserv.cfg or confserv.conf). (ER# 235046513)

Found In: 8.0.100.18 Fixed In: 8.0.200.09

Configuration Server erroneously permits the deletion of an Agent Group even if it is linked to a Campaign Group. (ER# 233398345)

Found In: 8.0.100.18 Fixed In: 8.0.200.09

Overriding the default LDAP search filter at the Person level (in the field External User ID) does not work properly. (ER# 230620003)

Found In: 8.0.100.18 Fixed In: 8.0.200.09

Tenant names must not contain one or more backslash characters (\). (ER# 229940114)

Found In: 8.0.100.18 Fixed In: 

The Framework 8.0 External Authentication Reference Manual contains incorrect descriptions of the configuration option library and the section in which it is contained, authentication. The correct descriptions are:

[authentication]
This section indicates that RADIUS external identification is to be used.

library
Specifies gauth_radius as the section that specifies the output level for debugging information produced by the Authentication Module. This option is mandatory, and its value is set automatically during installation.

Example: The following is an example of the authentication section in a Configuration Server configuration file:

   [authentication]
   library=gauth_radius

(ER# 215640647)

Found In: Document version 80fr_ref-exta_06-2008_v8.0.001.00 Fixed In: Document version 80fr_ref-exta_09-2009_v8.0.101.00


Configuration Server in Proxy mode cannot be deployed using the Web Deployment Tool in Genesys Administrator. Use the manual deployment process described in the Framework 8.0 Deployment Guide instead. (ER# 193827147)

Found In: 8.0.000.09 Fixed In: 

Configuration Server does not accept non-ASCII characters in LDAP authentication requests. (ER# 221506513)

Found In: 7.6.000.08 Fixed In: 8.0.200.09

If the backup Configuration Server has log options configured the same in both the Application object and in its local configuration file, it may not switch over to Primary mode correctly when required.

Workaround: Configure log options in the configuration file, not in the Application object.

(ER# 156491260)

Found In: 7.6.000.04 Fixed In: 

Configuration Server in Proxy mode does not log which ports it cannot open. Therefore, no alarm conditions or alarm reactions can be set up. (ER# 106201080)

Found In: 7.5.000.11 Fixed In: 

In a multi-tenant environment, when Configuration Import Wizard (CIW) is used to perform configuration export, some users may export entire configurations, even if they do not have permissions to certain configuration objects. (ER# 117034027)

Found In: 7.5.000.11 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


HP-UX 11.00 is no longer supported.

Discontinued As Of: 8.0.100.18

Solaris 7 is no longer supported.

Discontinued As Of: 8.0.100.18

Windows 2000 is no longer supported.

Discontinued As Of: 8.0.100.18

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Internationalization

Information in this section is included for international customers.


There are no limitations or restrictions for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Framework 8.0 Deployment Guide first.

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