Release Note

Configuration Server

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2007–2008

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.000.06_ESN – General X X X X X X
7.6.000.06 [02/14/08] – General X X X X X X
7.6.000.05 [12/13/07] – Hot Fix X X   X    
7.6.000.04 [10/10/07] – General X X X X X X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

This release note applies to all 7.6 releases of Configuration Server for the Latin American Spanish market.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.000.06_ESN – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

This is a generally available release for the Latin American Spanish market. This localization is based on Configuration Server 7.6.000.06. Modifications to this software component in later software versions are not supported in this localized version.

Corrections and Modifications

This release contains no corrections or modifications.

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Release Number 7.6.000.06 [02/14/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. There are no new features in this release.

Corrections and Modifications

This release includes the following corrections and modifications that were made between the initial release 7.6 and this 7.6 release:


New users created in release 7.6 are no longer assigned to an Access Group by default, but they can be assigned automatically to default Access Groups, the same as was done in release 7.5 and earlier, by setting the following new configuration option to 1:

no-default-access
Default Value: 0
Valid Values:
   0    No default access privileges
   1    Default access privileges
Takes Effect: Immediately

This option is contained in the security section, and is set on the Options tab of the Configuration Server Application object.

Existing users keep their existing permissions and Access Group assignments.

(ER# 168596941)


When a user creates a new Virtual Agent Group (VAG), Configuration Server now recognizes the agent selection script entered when creating the VAG. As a result, the VAG is populated with the correct members. Previously, Configuration Server did not recognize the script, and the VAG did not have any members. (ER# 157800566)


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Release Number 7.6.000.05 [12/13/07] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server no longer utilizes 100% of the CPU immediately after a client disconnects. Previously, CPU utilization sometimes increased temporarily after a client disconnected. (ER# 162928747)


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Release Number 7.6.000.04 [10/10/07] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Configuration Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 7.6 release:


When operating in a high-availability environment, the backup instance of Configuration Server now correctly switches to the primary role. Previously, during the switchover, Configuration Server might remain in PRIMARY READ-ONLY mode without completing the switchover procedure. (ER#s 137154961, 109970958)


Configuration Server initialization scripts now correctly create applications of type GVP Voice Communication Server. Previously, the incorrect application type in the scripts prevented Voice Communication Server from connecting to Configuration Server. (ER# 132781512)


When operating in a high-availability environment, after a switchover, Configuration Server now correctly processes client reconnection attempts. Previously, the new primary Configuration Server might reject client reconnection requests. (ER# 153703265)


Configuration Server now correctly handles the situation in which the connection between Configuration Server and DB Server is lost while Genesys components are waiting for a response from an active transaction processed on the database side. After the disconnection, Configuration Server now clears the transaction from memory and accordingly notifies the client application that originated the transaction. Previously, when the connection with DB Server was restored, Configuration Server continued to regard this transaction as incomplete and did not initiate any new transactions. (ER# 153396143)


Configuration Server now allows using an asterisk in option names when they are configured in Annex/Options tabs of any configuration object. Previously, Configuration Server did not accept asterisks in option names. (ER# 119784423)


Configuration Server now correctly responds to a request to restore sessions from its clients when a history log file is not accessible. Previously, Configuration Server could become unstable in this situation. (ER# 143804383)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


When a user creates a new Virtual Agent Group (VAG), Configuration Server may not recognize the agent selection script entered when creating the VAG. In this case, the VAG will not have any members.

Workaround: Update the value of the Script field of the new VAG, and save the changes. Configuration Server will recognize the script and this and all future updates will be honored. (ER# 157800566)

Found In: 7.6.000.04 Fixed In: 7.6.000.06

If the backup Configuration Server has log options configured the same in both the Application object and in its local configuration file, it may not switch over to Primary mode correctly when required.

Workaround: Configure log options in the configuration file, not in the Application object. (ER# 156491260)

Found In: 7.6.000.04 Fixed In: 

Configuration Server ignores the retry-attempts and retry-interval values specified for LDAP external authentication. Configuration Server uses the default values instead. (ER# 150236199)

Found In: 7.6.000.04 Fixed In: 

The AIX operating system uses a default memory allocation model. If the allocated memory is not sufficient for your application, refer to the Genesys 7 Hardware Sizing Guide for information about increasing the memory allocation.

Found In: 7.5.000.11 Fixed In: 

Configuration Server in Proxy mode does not log which ports it cannot open. Therefore, no alarm conditions or alarm reactions can be set up. (ER# 106201080)

Found In: 7.5.000.11 Fixed In: 

In a multi-tenant environment when Configuration Import Wizard (CIW) is used to perform configuration export, some users may export entire configuration, even if they do not have permissions to certain configuration objects. (ER# 117034027)

Found In: 7.5.000.11 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this release of Configuration Server 7.6.


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Internationalization

Information in this section is included for international customers.


There are no known limitations or restrictions for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.

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