Release Note

Configuration Server

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2007–2012

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.000.70 [12/28/12] – Hot Fix       X    
7.6.000.69 [07/30/12] – Hot Fix       X    
7.6.000.67 [04/20/12] – Hot Fix X     X   X
7.6.000.66 [01/21/11] – Hot Fix X X   X   X
7.6.000.61 [06/11/10] – Hot Fix           X
7.6.000.60 [05/26/10] – Hot Fix           X
7.6.000.59 [04/20/10] – Hot Fix     X      
7.6.000.58 [03/31/10] – Hot Fix       X   X
7.6.000.57 [02/12/10] – Hot Fix     X     X
7.6.000.56 [01/25/10] – Hot Fix           X
7.6.000.54 [12/14/09] – Hot Fix       X    
7.6.000.52 [10/14/09] – Hot Fix X   X X   X
7.6.000.49 [09/25/09] – Hot Fix X   X     X
7.6.000.48 [08/27/09] – Hot Fix       X   X
7.6.000.46 [06/19/09] – Hot Fix   X X X    
7.6.000.45 [06/11/09] – Hot Fix           X
7.6.000.43 [05/15/09] – Hot Fix       X    
7.6.000.42 [04/30/09] – Hot Fix X   X X   X
7.6.000.38 [04/01/09] – Hot Fix       X   X
7.6.000.36 [03/16/09] – Hot Fix       X    
7.6.000.33 [03/02/09] – Hot Fix       X    
7.6.000.32 [02/13/09] – Hot Fix     X X   X
7.6.000.31 [01/23/09] – Hot Fix       X   X
7.6.000.28 [12/17/08] – Hot Fix     X X    
7.6.000.20 [12/18/08] – General X X X X X X
7.6.000.18 [10/10/08] – Hot Fix     X X   X
7.6.000.13 [09/19/08] – Hot Fix       X    
7.6.000.11 [08/18/08] – Hot Fix       X X  
7.6.000.09 [07/03/08] – Hot Fix       X    
7.6.000.08 [06/04/08] – Hot Fix X     X    
7.6.000.07 [04/25/08] – Hot Fix   X     X  
7.6.000.06 [02/14/08] – General X X X X X X
7.6.000.05 [12/13/07] – Hot Fix X X   X    
7.6.000.04 [10/10/07] – General X X X X X X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of Configuration Server.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.


Release Number 7.6.000.70 [12/28/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction or modification:


Configuration Server now correctly handles SOAP requests that contain XML entities such as '. Previously, requests containing this and similar XML entities sometimes caused Configuration Server to terminate unexpectedly. (ER# 313403327 [305818435])


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Release Number 7.6.000.69 [07/30/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


In several scenarios in which Configuration Server is configured for external authentication using LDAP, memory leaks and unexpected terminations were identified and fixed. (ER#  298639921 [298532351, 296915383, 295417154, 289761437, 259528441, 254162157])


On Windows platforms, Configuration Server no longer terminates unexpectedly with the unhandled exception STATUS_RESOURCE_NOT_OWNED (ExceptionCode: 0xc0000264) after processing 0x7fffffff (2147483647 in decimal) requests. (ER# 303830469)


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Release Number 7.6.000.67 [04/20/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Configuration Server Proxy no longer produces a core file when the connection to the master Configuration Server is lost while retrieving data from the master Configuration Server. (ER# 288471547, 288453370)


Configuration Server Proxy now properly handles SOAP requests to update objects. Previously, Configuration Server Proxy would terminate unexpectedly when it received a SOAP request to update an object, resulting in a transaction rollback. (ER# 300110625, 284519253)


Case-insensitive searches in Configuration Server now function properly, even if wildcards are used. Previously in this scenario, the search mechanism sometimes returned a case-sensitive search result. For example, a case-insensitive search for *BC* now returns ABCD and abcd. Previously, this search returned only ABCD. (ER# 284247665)


Configuration Server no longer terminates when Interaction Routing Designer (IRD) tries to connect. Previously, Configuration Server would sometimes terminate unexpectedly when IRD tried to establish a connection with Configuration Server. (ER# 284114553)


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Release Number 7.6.000.66 [01/21/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release introduces the following new feature and functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


If unexpected internal errors are detected, Configuration Server now generates log event 00-09999 for further diagnosis. Previously, Configuration Server did not generate the log event, and would terminate instead.

Note: 00-09999 can be used as an alarm generation event for the detection and diagnosis of internal Configuration Server errors.

(ER# 264368384, 261378006)


Switchover of a backup Configuration Server Proxy to primary mode no longer occurs with incomplete data; switchover occurs only after the backup Configuration Server Proxy has completed reading all configuration data. In other words, the ports of the backup Configuration Server Proxy open only after all configuration data has been read.

Previously, even if the backup Configuration Server Proxy was in the process of reading configuration data, switchover would occur immediately. That is, Configuration Server opened its ports before all the configuration data was read. As a result, clients that subsequently reconnected to that Configuration Server Proxy had access to incomplete and out-of-date data.

(ER# 254741973)


This release eliminates the memory leak that occurred in the following scenarios:

Previously, these memory leaks sometimes caused Configuration Server to terminate because of lack of memory.


ADDP now works properly between the master Configuration Server and Configuration Server Proxies with which it is associated. Previously, the master Configuration Server started sending ADDP polling to Configuration Server Proxy while it was initializing. This sometimes caused Configuration Server Proxy to disconnect from the master Configuration Server because of the expiration of the ADDP timeout (specified by the configuration option addp-timeout). (ER# 254155311)


Configuration Server no longer terminates when an unexpected request is received through the SOAP port. (ER# 226894211)


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Release Number 7.6.000.61 [06/11/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server can now accept significantly more simultaneous connection requests from clients that are using Simple Object Access Protocol (SOAP), storing them in the SOAP port backlog until each one can be processed. This means that there is much less of a chance that a SOAP connection request will be rejected because of the volume of these requests. (ER# 242558062)


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Release Number 7.6.000.60 [05/26/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


This release eliminates the memory leak that occurred if Configuration Server had to reconnect to DB Server and reload configuration data.

In addition, this release also introduces a new option, objects-cache, which can be used to switch off internal caching by Configuration Server. This reduces the amount of memory used by Configuration Server.

objects-cache
Default Value: true
Valid Values: true, false
Changes Take Effect: After restart

Specifies if Configuration Server should cache objects requested by client applications. If set to true, Configuration Server behavior is unchanged from previous versions. If set to false, the objects are not cached. To use this option, manually add this option to the Configuration Server configuration file in the Configuration Server (confserv) section.

This option can also be used for Configuration Server running in Proxy mode. In this case, set this option on the Options tab of the Configuration Server Proxy Application object, in the csproxy section.

Note: Disabling the cache may increase the load on Configuration Server (Proxy) during client application registration. Please use this option with care.

(ER# 250145528)


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Release Number 7.6.000.59 [04/20/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server now transfers data successfully to clients that are accepting the data slower than Configuration Server can send it. Previously, Configuration Server consumed 90-100% of CPU time. In addition, the client's response timeout sometimes expired, causing the client to disconnect from Configuration Server. (ER# 245115064)


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Release Number 7.6.000.58 [03/31/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Configuration Server now properly handles SOAP requests. Previously, in some cases, Configuration Server terminated unexpectedly while processing a SOAP request. (ER# 239090877)


Configuration Server no longer produces a core file during shut down. Previously, Configuration Server sometimes produced a core file while closing communication channels with client applications. (ER# 225226451)


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Release Number 7.6.000.57 [02/12/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server now operates properly after sending a series of authentication requests to the LDAP external authentication module. Previously, starting in release 7.6.000.52, Configuration Server sometimes terminated on UNIX platforms. On Windows platforms, the LDAP module sometimes terminated unexpectedly and Configuration Server continued running with no active LDAP authentication. (ER# 244224611)


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Release Number 7.6.000.56 [01/25/10] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Clients of Configuration Server now receive correct updates from the History Log in the following scenario:

Previously, the update sent to the client did not include the change to the Skill level, so the Skill level was not changed as requested.

(ER# 239528131)


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Release Number 7.6.000.54 [12/14/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server no longer terminates because of memory allocation problems. Previously, but in very rare cases, Configuration Server terminated unexpectedly because of memory allocation problems in internal storage. (ER# 196142276)


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Release Number 7.6.000.52 [10/14/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release introduces the following new feature and functionality:

Corrections and Modifications

This release includes the following correction and modification:


When using LDAP external authentication, Configuration Server now supports the use of international (non-ASCII) characters in the search base part of the ldap-url LDAP server parameter, and in user names and passwords. Previously in these scenarios, LDAP external authentication was unsuccessful, and the error Invalid credentials was generated. (ER# 220967697,  221506513)


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Release Number 7.6.000.49 [09/25/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release introduces the following new feature and functionality:

Corrections and Modifications

This release includes the following correction and modification:


Starting in release 7.5, Configuration Server exhibited poor performance on Windows platforms when processing large SOAP requests. Now, Configuration Server processes these requests at a much higher rate, significantly improving performance. (ER# 224587780)


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Release Number 7.6.000.48 [08/27/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When using Lightweight Directory Access Protocol (LDAP) external authentication, Configuration Server now properly handles the scenario in which:

Previously in this scenario, Configuration Server terminated.

(ER# 233728088)


Configuration Server no longer terminates when it receives a request from a client that is not a Genesys application. Previously, but very rarely, Configuration Server would terminate when it received such a request. (ER# 223336741)


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Release Number 7.6.000.46 [06/19/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server now attempts to reconnect to the LDAP external authentication server if the connection between the two servers is lost. Previously in this scenario, Configuration Server did not try to restore the connection. As a result, all subsequent LDAP authentication requests were failed with the error message Password is incorrect.

This problem occurred only in versions 7.6.000.28 to 7.6.000.43 inclusively.

Note: This is the same issue as that resolved in version 7.6.000.45, only on different platforms.

(ER# 227754374)


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Release Number 7.6.000.45 [06/11/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server now attempts to reconnect to the LDAP external authentication server if the connection between the two servers is lost. Previously in this scenario, Configuration Server did not try to restore the connection. As a result, all subsequent LDAP authentication requests were failed with the error message Password is incorrect.

This problem occurred only in versions 7.6.000.28 to 7.6.000.43 inclusively.

(ER# 227754374)


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Release Number 7.6.000.43 [05/15/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new feature and functionality:

Corrections and Modifications

This release does not include any corrections and modifications.

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Release Number 7.6.000.42 [04/30/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


Configuration Server can now establish secure connections to the LDAP Server. Previously, in versions 7.6.000.28 to 7.6.000.38 only, Configuration Server was unable to verify the security certificate for an LDAP Server, and therefore could not establish the secure connection to that LDAP Server, rendering any authentication attempts unsuccessful. (ER# 223622971)


When using LDAP external authentication, Configuration Server no longer terminates when trying to externally authenticate a user when both of the following conditions exist:

Previously, Configuration Server would terminate after its first attempt to externally authenticate a user under these conditions.

(ER# 222402421)


If Reconnect Timeout on the Server Info tab of the properties of the master Configuration Server Application object is set to 0 (zero), Configuration Server Proxy uses the default value of 10 instead. This ensures that Configuration Server Proxy will respond to client requests even when the connection between the two Configuration Servers is lost.

Previously, if the Reconnect Timeout for the master Configuration Server was set to the invalid value of 0 (zero), and Configuration Server Proxy lost connection to the master Configuration Server, Configuration Server Proxy would not respond to client requests until the connection to the master Configuration Server was reestablished.

(ER# 221781113)


Configuration Server Proxy now retains the Advanced Disconnect Detection Protocol (ADDP) settings in the following scenario:

Previously in this scenario, Configuration Server Proxy lost the ADDP settings while connecting to the backup Configuration Server. In addition, the original ADDP settings were sometimes not restored even after Connection Server Proxy switched back over to the primary Configuration Server.

(ER# 215526151)


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Release Number 7.6.000.38 [04/01/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


When using LDAP for external authentication, Configuration Server no longer terminates if it cannot establish a connection to the LDAP server. Previously, if the connection could not be established because of, for example, a non-existent or unavailable LDAP server, incorrect or invalid secure connection parameters, or an incorrect or malformed ldap-url, Configuration Server terminated. (ER# 221085815)


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Release Number 7.6.000.36 [03/16/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server now correctly generates OBJECT_DELETED and OBJECT_ADDED notifications. Previously, when Configuration Manager was used to change object permissions, Configuration Server sometimes generated these notifications incorrectly. (ER# 219446838)


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Release Number 7.6.000.33 [03/02/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server no longer utilizes 100% of the CPU while processing update requests for properties of configuration objects in a large environment. Previously in this scenario, Configuration Server sometimes utilized 100% of the CPU for an extended period of time, thereby affecting services it was supposed to provide to client applications. (ER# 215134326)


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Release Number 7.6.000.32 [02/13/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


When performing a DN search using at least a switch and folder as the search criteria, Configuration Server now includes the folder in the query. Previously, Configuration Server ignored the folder criterion and used the other criteria, including switch, to build the query. (ER# 187077090)


If the option no-default-access is set to 1 (one), new users created after a restart are now properly assigned default privileges. Previously after a restart, the option was reset to its default value (zero) and new users were not assigned any privileges. (ER# 218147547)


Configuration Server Proxy no longer terminates when a client sends an update request and then disconnects before Configuration Server Proxy receives a response from Master Configuration Server. (ER# 218590226)


Configuration Server Proxy no longer places configuration objects created by Master Configuration Server in incorrect folders, when the objects were either:

Previously, Configuration Server Proxy placed such objects in both the folder in which they had been created or to which they had been moved, and in the default folder. In addition, the new objects inherited their permissions from the default folders, not the folders in which they had been created or to which they had been moved.

(ER# 218672445)


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Release Number 7.6.000.31 [01/23/09] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


In the following scenario:

After the connection is re-established, Configuration Server Proxy no longer switches to sending client authentication requests to the main Configuration Server; it continues to process authentication requests itself, using the external authentication server directly.

(ER# 217647821)


When configuring RADIUS external authentication on the Master Configuration Server and on each Configuration Server Proxy as described in ER# 214772499 in release 7.6.000.28, you can now specify server names in the radiusclient.conf and servers files as domain names or IP addresses. Previously, these server names had to be specified as IP addresses, not domain names.


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Release Number 7.6.000.28 [12/17/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server Proxy now properly processes changes of Agents' Skill Levels to 0 (zero). Previously, when notified by the Master Configuration Server that a Skill Level had been changed to 0 (zero), Configuration Server Proxy notified its own clients, but did not itself store the change. As a result, clients that connected to Configuration Server Proxy after the change received the previous (non-zero) value of that Skill Level. (ER# 213959006)


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Release Number 7.6.000.20 [12/18/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

There are no restrictions for this release. There are no new features in this release.

Corrections and Modifications

This release includes the following corrections and modifications:


Configuration Server no longer sends false notifications to clients about deleted objects in the following scenario:

Previously in this scenario, Configuration Server sent false notifications to clients about having deleted child folder objects while permissions were being changed in the parent folder's ACL.

Note: This release handles the described scenario for any Folder and child objects, and is an extension of the fix for ER# 203859241 in 7.6.000.13.

(ER# 212505511)


Configuration Server no longer randomly becomes inactive in cases where external authentication is used. Previously, Configuration Server occasionally became inactive for up to several minutes, then continued its normal operations. (ER# 206791776)


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Release Number 7.6.000.18 [10/10/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release contains the following new feature or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


When using multiple LDAP servers for external authentication, Configuration Server now limits its repeated reconnection attempts to the number of times specified by its retry-attempts parameter before trying another LDAP server. Previously, Configuration Server ignored the value of the parameter and continued trying to reconnect to the LDAP server using the default value. (ER# 209389101)


Configuration Server in Proxy mode no longer has its CPU usage increase steadily while processing a very large number of update notifications (such as updating the Skills of Agents in a Virtual Agent Group) from the master Configuration Server. Previously, unnecessary validation performed on the Configuration Server Proxy side caused an increase in CPU utilization, which then decreased when the processing of the update notifications was completed. (ER# 206651031)


Configuration Server now sends the correct notification when Campaign Groups are changed in a Campaign. Previously, the notification was incorrect and sometimes led to the loss of some information, such as the Voice Transfer Destination in Outbound Contact Manager. (ER# 203666223)


Configuration Server, and Configuration Server Proxy if configured, now correctly handle Campaign Groups in a Campaign. Previously, Campaign Groups appeared sometimes to have doubled in the Campaign. (ER# 197955641)


Configuration Server now accepts a value of 0 (zero) in the Number of CPD ports field when you create a new Campaign Group in Configuration Manager. Previously, Configuration Server ignored a zero value and used the default value 10 instead. (ER# 171782595)


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Release Number 7.6.000.13 [09/19/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server no longer sends false notifications to clients about deleted objects in the following scenario:

Previously in this scenario, Configuration Server sent false notifications to clients about having deleted objects (the Applications folder and all Applications, in this example) while permissions were being changed in the Environment folder's ACL.

(ER# 203859241)


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Release Number 7.6.000.11 [08/18/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server no longer terminates if, in response to receiving an incorrect client request, it rolls back the transaction, but the client disconnects before the roll back is complete and before Configuration Server can notify the client appropriately. Previously in this scenario, Configuration Server would terminate if the client disconnected before its request was processed. (ER# 200262601)


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Release Number 7.6.000.09 [07/03/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server now sends complete and correct configuration information to its client applications in the following scenario:

Previously in this scenario, Configuration Server sent incomplete configuration data to its client applications. (ER# 191771004)


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Release Number 7.6.000.08 [06/04/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server no longer terminates when using external authentication. Previously, in rare cases when there was a high volume of authentication requests, a synchronization error occurred in the authentication module and caused Configuration Server to terminate. (ER# 178321914)


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Release Number 7.6.000.07 [04/25/08] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server now correctly handles the situation where it continues to send data to a client application, even though the client is not responding. Previously in this scenario, Configuration Server sometimes utilized 100% of the CPU, but without affecting other services provided by the system. (ER# 179642564)


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Release Number 7.6.000.06 [02/14/08] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. There are no new features in this release.

Corrections and Modifications

This release includes the following corrections and modifications that were made between the initial release 7.6 and this 7.6 release:


New users created in release 7.6 are no longer assigned to an Access Group by default, but they can be assigned automatically to default Access Groups, the same as was done in release 7.5 and earlier, by setting the following new configuration option to 1:

no-default-access
Default Value: 0
Valid Values:
   0    No default access privileges
   1    Default access privileges
Takes Effect: Immediately

This option is contained in the security section, and is set on the Options tab of the Configuration Server Application object.

Existing users keep their existing permissions and Access Group assignments.

(ER# 168596941)


When a user creates a new Virtual Agent Group (VAG), Configuration Server now recognizes the agent selection script entered when creating the VAG. As a result, the VAG is populated with the correct members. Previously, Configuration Server did not recognize the script, and the VAG did not have any members. (ER# 157800566)


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Release Number 7.6.000.05 [12/13/07] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This is a hot fix for this product. This release does not contain new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


Configuration Server no longer utilizes 100% of the CPU immediately after a client disconnects. Previously, CPU utilization sometimes increased temporarily after a client disconnected. (ER# 162928747)


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Release Number 7.6.000.04 [10/10/07] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents section, above.

New in This Release

There are no restrictions for this release. This section describes new features that were introduced in the initial 7.6 release of Configuration Server.

Corrections and Modifications

This release includes the following corrections and modifications that were made between release 7.5 or earlier releases and the initial 7.6 release:


When operating in a high-availability environment, the backup instance of Configuration Server now correctly switches to the primary role. Previously, during the switchover, Configuration Server might remain in PRIMARY READ-ONLY mode without completing the switchover procedure. (ER#s 137154961, 109970958)


Configuration Server initialization scripts now correctly create applications of type GVP Voice Communication Server. Previously, the incorrect application type in the scripts prevented Voice Communication Server from connecting to Configuration Server. (ER# 132781512)


When operating in a high-availability environment, after a switchover, Configuration Server now correctly processes client reconnection attempts. Previously, the new primary Configuration Server might reject client reconnection requests. (ER# 153703265)


Configuration Server now correctly handles the situation in which the connection between Configuration Server and DB Server is lost while Genesys components are waiting for a response from an active transaction processed on the database side. After the disconnection, Configuration Server now clears the transaction from memory and accordingly notifies the client application that originated the transaction. Previously, when the connection with DB Server was restored, Configuration Server continued to regard this transaction as incomplete and did not initiate any new transactions. (ER# 153396143)


Configuration Server now allows using an asterisk in option names when they are configured in Annex/Options tabs of any configuration object. Previously, Configuration Server did not accept asterisks in option names. (ER# 119784423)


Configuration Server now correctly responds to a request to restore sessions from its clients when a history log file is not accessible. Previously, Configuration Server could become unstable in this situation. (ER# 143804383)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Do not configure auto-restart for both the primary and backup Configuration Servers in a redundant pair.


Configuration Server Proxy must be configured to work with the default port only of the master Configuration Server, as follows:


The History Log on the main Configuration Server may contain records of previous additions and deletions of agents to and from Virtual Agent Groups, so even if the disable-vag-calculation option is set to true on the master Configuration Server, clients of that Configuration Server, such as Configuration Server Proxies, may receive notifications about adding and deleting agents when restoring their sessions after a switchover.

Likewise, client applications may also contain agents in a Virtual Agent Group in their own caches.

Workaround: After changing the value of this option, Genesys strongly recommends that you:

Found In: 7.6.000.43 Fixed In: 

If your environment contains a large number of agents in Virtual Agent Groups, and the disable-vag-calculation option is set to false (in which case Virtual Agent Groups are calculated), a Configuration Server Proxy connected to the master Configuration Server may disconnect because the Advanced Disconnect Detection Protocol (ADDP) timeout may be reached before the Virtual Agent Group calculations are finished. (ER# 226553491)

Found In: 7.6.000.43 Fixed In: 

When using LDAP external authentication, Configuration Server terminates if the LDAP configuration file ldapclient.conf does not exist and if no LDAP server is defined in the Configuration Server configuration file. (ER# 222402421)

Found In: 7.6.000.38 Fixed In: 7.6.000.42

When specifying the ldap-url element in the LDAP configuration file ldapclient.conf, if a blank space is left between the equals symbol (=) and the beginning of the URL, Configuration Server will use the local host instead of the specified host.

Workaround: Although the blank space exists by default, remove the space when specifying the LDAP URL.

(ER# 222396721)

Found In: 7.6.000.38 Fixed In: 

The Framework 7.6 External Authentication Reference Manual contains incorrect descriptions of the configuration option library and the section in which it is contained, authentication. The correct descriptions are:

[authentication]
This section indicates that RADIUS external identification is to be used.

library
Specifies gauth_radius as the section that specifies the output level for debugging information produced by the Authentication Module. This option is mandatory, and its value is set automatically during installation.

Example: The following is an example of the authentication section in a Configuration Server configuration file:

   [authentication]
   library=gauth_radius

(ER# 215640647)

Found In: Document version 76fr_ref-exta_10-2007_v7.6.001.00 Fixed In: Document version 80fr_ref-exta_09-2009_v8.0.101.00

When you change an Agent's Skill Level to 0 (zero), Configuration Server Proxy notifies its own clients but does not store the change itself. Therefore, when new clients connect to Configuration Server Proxy, they receive the previous (non-zero) Skill Level for that Agent.

Workaround: Use Configuration Server release 7.6.000.13 in Proxy mode. This version correctly handles changes to Agents' Skill Levels, even those changed to 0 (zero).

(ER# 213959006)

Found In: 7.6.000.18 Fixed In: 7.6.000.28

When a user creates a new Virtual Agent Group (VAG), Configuration Server may not recognize the agent selection script entered when creating the VAG. In this case, the VAG will not have any members.

Workaround: Update the value of the Script field of the new VAG, and save the changes. Configuration Server will recognize the script and this and all future updates will be honored.

(ER# 157800566)

Found In: 7.6.000.04 Fixed In: 7.6.000.06

If the backup Configuration Server has log options configured the same in both the Application object and in its local configuration file, it may not switch over to Primary mode correctly when required.

Workaround: Configure log options in the configuration file, not in the Application object. (ER# 156491260)

Found In: 7.6.000.04 Fixed In: 

Configuration Server ignores the retry-attempts and retry-interval values specified for LDAP external authentication. Configuration Server uses the default values instead. (ER# 150236199)

Found In: 7.6.000.04 Fixed In: 7.6.000.18

When using redundant Configuration Servers, if the Configuration DB Server terminates while the backup Configuration Server is terminated, and is restarted after the backup Configuration Server is restarted, the primary Configuration Server remains in READ-ONLY mode. Do not attempt to:

Workaround: Wait until one of the Configuration Servers is fully initialized, or its connection with the database is restored and it is no longer in READ-ONLY mode.

(ER# 194138081)

Found In: 7.5.000.11 Fixed In: 

The AIX operating system uses a default memory allocation model. If the allocated memory is not sufficient for your application, refer to the Genesys 7 Hardware Sizing Guide for information about increasing the memory allocation.

Found In: 7.5.000.11 Fixed In: 

Configuration Server does not log which ports it cannot open. (ER# 106201080)

Found In: 7.5.000.11 Fixed In: 8.0.300.27

In a multi-tenant environment when Configuration Import Wizard (CIW) is used to perform configuration export, some users may export entire configuration, even if they do not have permissions to certain configuration objects. (ER# 117034027)

Found In: 7.5.000.11 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


There are no discontinued features or functions in this release of Configuration Server 7.6.


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Internationalization

Information in this section is included for international customers.


There are no known limitations or restrictions for internationalization.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Framework 7.6 Deployment Guide first.

Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.

Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.

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