Release Note

T-Server for Avaya Communication Manager

8.1.x

Genesys Telecommunications Laboratories, Inc. © 2011–2018

Contents

Introduction

Release Number AIX HP-UX PA HP-UX IPF Linux Solaris Windows
8.1.010.43 [02/16/18] – General X     X X X
8.1.010.40 [10/16/17] – General X     X X X
8.1.010.38 [08/09/17] – Hot Fix       X    
8.1.010.37 [06/05/17] – Hot Fix       X    
8.1.010.36 [05/04/17] – Hot Fix       X    
8.1.010.33 [04/18/17] – Hot Fix       X    
8.1.010.30 [03/21/17] – General X     X X X
8.1.010.25 [12/16/16] – General X     X X X
8.1.010.23 [11/10/16] – General X     X X X
8.1.010.17 [07/15/16] – Hot Fix X          
8.1.010.16 [05/26/16] – General X     X X X
8.1.010.09 [12/21/15] – Hot Fix       X X  
8.1.010.06 [11/30/15] – Hot Fix           X
8.1.010.03 [08/27/15] – Hot Fix X          
8.1.001.55 [10/24/14] – Hot Fix       X   X
8.1.001.53 [09/12/14] – Hot Fix           X
8.1.001.52 [08/27/14] – Hot Fix X     X   X
8.1.001.50 [08/06/14] – General X X X X X X
8.1.001.49 [06/05/14] – Hot Fix       X X  
8.1.001.41 [09/20/13] – Hot Fix       X X  
8.1.001.40 [08/21/13] – Hot Fix X     X X X
8.1.001.38 [07/19/13] – Hot Fix X          
8.1.001.30 [01/18/13] – Hot Fix       X X X
8.1.001.27 [11/05/12] – Hot Fix         X X
8.1.001.21 [09/05/12] – Hot Fix           X
8.1.001.19 [07/20/12] – Hot Fix X     X    
8.1.001.16 [06/29/12] – Hot Fix         X  
8.1.001.14 [05/08/12] – General X X X X X X
8.1.001.10 [04/19/12] – Hot Fix X         X
8.1.001.05 [03/15/12] – General X X X X X X
8.1.000.22 [12/14/11] – Hot Fix         X  
8.1.000.21 [10/19/11] – General X X X X X X
8.1.000.17 [08/08/11] – General X X X X X X
8.1.000.16 [06/27/11] – General X X X X X X

Link to 8.0 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesys.com for more details.

This release note applies to all 8.1 releases of T-Server for Avaya Communication Manager.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see More Release Information/Legal Notices for T-Servers. Please contact your Customer Care representative if you have any questions.


Release Number 8.1.010.43 [02/16/18] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.09. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server's "query-on-timer" feature now correctly updates the query timer when an agent state changes through CTI. Previously, the lack of such an update could cause a longer query interval then expected based on the current agent state. (TS-11485)


A backup T-Server now populates AttributeAgentID in agent events following switchover even if it has received from the link a prior login message without the LogicalAgent element, which corresponds to the Genesys Agent ID. Previously, the backup T-Server would ignore the Agent ID on the agent synchronization message from the Primary T-Server if the agent was already logged in. (TS-11401)


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Release Number 8.1.010.40 [10/16/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.08. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server no longer prevents proper generation of in-service and out-of-service events for DNs set to on-demand in Configuration Layer. (TS-11490)


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Release Number 8.1.010.38 [08/09/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.07. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


When the link aborts a DN monitor, T-Server now marks it as out-of-service. Previously, an agent DN could become unregistered without being marked as out-of-service, which could result in a failed TServer client request. For example, a call-related hold function could result in an EventError ("Invalid call identifier used or call does not exist"). (TS-11452)


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Release Number 8.1.010.37 [06/05/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.03. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server now reports correct releasing party information for the call release tracking feature. Previously, T-Server sometimes reported incorrect releasing party information if there was a delay in the processing of the release message. (TS-11386)


T-Server can now process call events properly for some merged call scenarios in which CallIDs were reused in Avaya Communication Manager in quick succession (within 2 seconds). (TS-11412)


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Release Number 8.1.010.36 [05/04/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.03. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server now correctly processes outstanding client requests during certain internal error states. Previously, these states could result in mismatched requests and responses, including incorrect call types for consultation calls. (TS-11392)


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Release Number 8.1.010.33 [04/18/17] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.02. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server no longer unregisters the DN on the switch when a call is deleted within T-Server. Previously, under some conditions T-Server incorrectly unregistered the DN, causing the DN to go out of service. (TS-11383)


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Release Number 8.1.010.30 [03/21/17] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.011.02. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


When the epp-tout option is configured, T-Server now correctly suspends EventCallDeleted along with other call-related events when the consultation call is merged with the main call. (TS-11358)


T-Server no longer incorrectly registers DNs on the DMCC link before the DMCC link is fully connected. (TS-11352)


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Release Number 8.1.010.25 [12/16/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.97. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server now properly adds unmonitored conference members to a call that results from a successful predictive call. Previously, T-Server did not properly add these members, possibly resulting in an incorrect number of reported parties on a call and leading to incorrect party mapping to inbound release messages (resulting in incorrect reporting of unmonitored party drops). (TS-11274)


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Release Number 8.1.010.23 [11/10/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.97. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server now automatically synchronizes agent state, by query after start-up, when adding a DN to the configuration or registering a DN dynamically. Previously, T-Server did not attempt to obtain the agent state of a DN when adding a DN to the configuration or when registering a DN dynamically after startup. (TS-11182)


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Release Number 8.1.010.17 [07/15/16] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.87. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server now correctly reports a service observing conference member's ThisDNRole as RoleObserver upon release. Previously, T-Server misreported the member as RoleConferenceMember. (TS-11171)


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Release Number 8.1.010.16 [05/26/16] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.81. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.010.09 [12/15/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.72. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


This release of T-Server is built with TSCP 8.1.010.72, which adds these improvements to multisite scenario handling:

(TS-10946)


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Release Number 8.1.010.06 [11/30/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.68. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


T-Server now correctly maps party IDs in call flows where:

Previously, T-Server might not correctly map the party ID of the internal unmonitored party remaining on the call, which might have led to incorrect event generation later in the call flow. (TS-11040)


T-Server no longer quits unexpectedly during unusual race conditions that could occur when a call was being destroyed and a client simultaneously issued a related call request. (TS-11026)


Lists of queues that are associated with an agent DN in T-Server are now synchronized with the switch. Previously, list desynchronization could impact call flows and features, such as "route-thru-queue", that depended on correct representation of such queue lists. (TS-10853)


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Release Number 8.1.010.03 [08/27/15] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.010.66. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


In certain multi-site scenarios involving trunk optimization after a call is routed back from a second site to the original site, T-Server now correctly deletes internal objects that it created for event propagation paths. Previously, T-Server did not delete those objects, which caused memory growth. TSCP version 8.1.010.51 originally corrected this problem by implementing the path optimization feature. To achieve the correct behavior, set path-optimization=true in the ISCC Protocol Parameters of the Switch Access Codes for both the local and the remote switch. (TS-10963)


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Release Number 8.1.001.55 [10/24/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.76. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


This release improves the way DN registrations are counted. Previously, after a link start or restart, T-Server could mishandle DN registration, resulting in a missing EventLinkConnected. (TS-10807)


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Release Number 8.1.001.53 [09/12/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.76. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections or modifications:


In call flow scenarios involving a manual off-hook condition followed by a CTI TMakeCall request, T-Server now correctly applies stuck call detection logic. Previously, a call might be destroyed and recreated during the initiation phase of a call, inadvertently impacting high-availability (HA) scenarios by preventing the backup T-Server from correctly synchronizing the call connection ID to the backup. The resulting problem could later prevent control of the call and proper synchronization of User Data after HA switchover. T-Server now ensures that stuck call detection logic does not apply to calls initiated by single parties. (TS-10791)

A new configuration option enables you to partially or completely disable stuck call detection logic. You do not need to change its value to resolve the scenario above.

Warning! Use this option only when requested by Genesys Customer Care.

reused-call-id-detection
Enables or disables stuck call detection logic.
Default: true
Valid values:
true enables stuck call detection for all cases
false disables stuck call detection for all cases
proceed-only applies stuck call detection only on a CTI proceed message
initiated-only applies stuck call detection only on a CTI initiated message
Changes take effect: immediately


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Release Number 8.1.001.52 [08/27/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.76. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.001.50 [08/06/14] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.74. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes no corrections or modifications.

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Release Number 8.1.001.49 [06/05/14] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.74. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains no new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server no longer creates an incorrect mapping between UCID (Universal Call ID) and internal call objects for transfer and conference calls when the switch reports a transfer or a conference call with a UCID persisting from the consultation call. Previously, such an incorrect mapping could cause the flexible call matching call overflow (COF) feature to fail in some call scenarios. (TS-10560)


This release is built with TSCP 8.1.001.74, which contains the correction of issues fixed in 8.1.3 Framework libraries. (TS-10716)


T-Server now correctly maintains User Data propagation after successful DNIS-pooling transactions to load-balanced destinations. Previously, User Data propagation could fail after such transactions. (TS-10675)


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Release Number 8.1.001.41 [09/20/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.68. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following correction and modification:


T-Server now correctly handles UCID (Universal Call ID) propagation between internal call objects for transfer and conference calls. Previously, T-Server did not correctly update the original call's UCID when the switch reported a transfer or a conference call with a UCID persisting from the consultation call. This issue could result in call overflow (COF) failing in some call scenarios. (TS-10533)


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Release Number 8.1.001.40 [08/21/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.68. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now distributes EventCallDeleted and EventEstablished messages in the proper order. Previously, in blind transfer scenarios to a DN with auto-answer enabled, T-Server postponed the propagation of EventCallDeleted events for approximately 15-30 milliseconds (ms), which could cause this event to arrive after the EventEstablished event during the completion of the transfer. (TS-10116)


T-Server now improves the handling of predictive calling. Previously, in scenarios involving predictive calls, T-Server could incorrectly process a predictive call request, where the resulting destination agent DN (from a previous predictive call) is incorrectly configured in the configuration environment. (TS-10112)


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Release Number 8.1.001.38 [07/19/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.66. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server no longer terminates unexpectedly if the destination T-Server in an ISCC transaction receives two or more events propagated by ISCC followed by ISCCEventCallDeleted while the transaction is still in progress. Previously, T-Server could loop, using 100% of the CPU and triggering an Out of Memory error. (ER# 323648027, TS-864)


T-Server now correctly specifies either a positive integer or a null value for the EventServerInfo event's Extensions attribute, sdn-licenses-available. Previously, T-Server distributed a negative integer value for the number of available SDN licenses in this Extensions attribute for certain types of license files. (ER# 320403474, TS-833)


T-Server now correctly deletes old log files according to the value set in the expire option setting. Previously, when the number of files to be deleted exceeded that internal limit, some older files were not deleted. (ER# 316865205, TS-760)


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Release Number 8.1.001.30 [01/18/13] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.55. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now correctly handles certain scenarios using the Agent No Answer Supervision feature by ensuring that only valid Extensions attribute information for TRouteCall requests overrides the default Agent No Answer Supervisor configuration information for a call. Previously, in scenarios where the Agent No Answer Supervision feature was enabled in the configuration environment and a TRouteCall request was sent with unrelated Extensions attribute information, it was possible that this information could cause T-Server to overwrite the default Agent No Answer Supervision information for the call, disabling this feature. (ER# 314894837)


T-Server now correctly processes a TMuteTransfer request to a remote location, if the destination switch delays the distribution of CTI messages. Previously, T-Server did not correctly process such requests, which sometimes led to incorrect call reporting. For correct call processing, ensure that the epp-tout configuration option is set to a non-zero value. (ER# 266258691)


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Release Number 8.1.001.27 [11/05/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.50. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now allocates enough buffer room to hold the maximum amount of Device, Media, Call Control (DMCC) messages, when the DMCC link is enabled. Previously, a problem for DMCC-enabled T-Servers that happened primarily at startup caused the DMCC link to drop and reset within T-Server. (ER# 310909489)


T-Server now correctly handles a stability problem, which impacts T-Serverís functionality when the value for the restricted route-thru-queue-ssfix configuration option is set to true. Previously in some scenarios, if the route-thru-queue-ssfix option was enabled, the TRouteCall request failed and an EventError message was returned, which caused T-Server to become unstable. (ER# 307715011)


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Release Number 8.1.001.21 [09/05/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.47. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following correction and modification:


T-Server now includes the ConnID attribute in the EventAddressInfo event in response to a TQueryAddress (AddressInfoCallsQuery) request for the active call on the DN. In addition, T-Server now includes the PreviousConnID attribute in the EventAddressInfo event in response to a TQueryAddress (AddressInfoCallsQuery) request when there is a consultation call on the DN. Previously in these scenarios, T-Server would omit these attributes in the EventAddressInfo event. (ER# 305692323)


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Release Number 8.1.001.19 [07/20/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.47. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server is built with the TSCP that corrects the following issue of this T-Server:

T-Server now has improved handling of Inter Service Call Control (ISCC) transactions. Previously, delays in the processing of ISCC transactions increased as the number of DNs in the configuration environment grew. (ER# 303893150)


T-Server now has improved high-availability (HA) switchover performance. During a CTI-link disconnect, T-Server generates an EventLinkDisconnected event before starting the cleanup of internal resources . Previously, this resource cleanup could occur before an EventLinkDisconnected event was generated, which could potentially slow down an HA switchover. (ER# 303326710)


T-Server is built with the TSCP that corrects the following issue of this T-Server:

T-Server now correctly addresses an issue in the build process. Previously, T-Server could become unstable due to previous builds using non-thread-safe libraries. (ER# 300463099)


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Release Number 8.1.001.16 [06/29/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.45. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now correctly encodes TMakeCall requests containing large amounts of uui data. Previously, when these requests were incorrectly encoded, it resulted in an error response from the switch. (ER# 302741249)


T-Server now correctly routes calls in multi-site call scenarios. Previously, in some multi-site call flows, T-Server did not properly route a call from one site to another and then back again to Avaya Communication Manager. (ER# 300110009)


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Release Number 8.1.001.14 [05/08/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.42. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


This version of T-Server addresses a problem, which resulted in the omission of T-Events on the Vector Directory Number (VDN) when a call passed through a VDN to an unmonitored automatic call distribution (ACD) Queue. Previously, T-Server did not properly support an unmonitored ACD Queue in this call flow. (ER# 297042900)


T-Server now prevents existing call data (originating from a stuck call) from being incorrectly associated with any new calls that are initiated by T-Server. Previously, T-Server sometimes incorrectly associated old call data with a newly initiated call. (ER# 296855744)


T-Server is built with the TSCP that corrects the following issue of this T-Server:

In checking whether a digit string falls within the DN Range of the Switch configuration object that is defined in the configuration environment, T-Server now takes the length of the digit string into account. Previously, a simple lexicographic comparison was used that could produce false positive results for digit strings longer than the ones defining the DN Range.

Note: To ensure the correct CallType classification for calls involving unmonitored internal DNs, the DN Range field of the Switch configuration object for an Avaya Communication Manager switch can be used to specify the DNs that are not part of the Genesys environment, but are still considered internal. All unmonitored local DNs should be configured as a DN Range in Configuration Manager to ensure the correct CallType classification for such calls. Since this method of call type determination is not always reliable, Genesys strongly recommends that all local DNs that are used in calls be explicitly configured in Configuration Manager.

(ER# 282838050)


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Release Number 8.1.001.10 [04/19/12] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.40. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server is built with the TSCP that corrects the following issue of this T-Server:


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Release Number 8.1.001.05 [03/15/12] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.001.37. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality:

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server now supports the route-thru-queue-ssfix configuration option.

route-thru-queue-ssfix
Default Value: false
Valid Values: false, true
Changes Take Effect: Immediately

When this option is set to true, if a call is routed to the DN of an agent who is logged in and ready while the route-thru-queue option is enabled, the EventRouteUsed message is delayed by 500 milliseconds and the ThirdPartyDN attribute is set to the agent DN instead of the automatic call distribution (ACD) queue. This results in the EventRouteUsed message being distributed after the EventRinging message for the agent.

Note: Use this option only when requested by Genesys Technical Support.

(ER# 293453620)


T-Server is built with the TSCP that corrects the following issue of this T-Server:

T-Server no longer provides an incorrect access number for an External Routing Point after Access Codes have been modified at a remote switch. (ER# 281432690, 281406151)


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Release Number 8.1.000.22 [12/14/11] – Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.26. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server no longer delays processing of the TP_CallEnded switch message containing the Cause attribute set to C_NORMAL_UNSPECIF. Previously, this delay sometimes led to an incorrect call model flow for call scenarios involving ISCC/COF with switch configurations involving the Lookahead Interflow feature. (ER# 285630101)


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Release Number 8.1.000.21 [10/19/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.25. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release contains the following new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


T-Server no longer generates an EventPartyChanged message on a Routing Point during routing call flows involving an external party disconnect. Previously, in some routing call flows, if RouteEnd was followed by an external party disconnect, T-Server could incorrectly identify the call flow as a Single-Step Transfer. T-Server now correctly identifies the call flow as a routing call flow and no longer generates an incorrect EventPartyChanged message. (ER# 280315474)


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Release Number 8.1.000.17 [08/08/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.23. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information about changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This release does not contain any new features or functionality.

Corrections and Modifications

This release includes the following corrections and modifications:


This release of T-Server is built with TSCP 8.1.000.23, which corrects the following issue:

T-Server no longer shuts down if it fails to obtain an ISCC license. (ER# 278678036, 278820171)


In rare scenarios, involving dynamic update of Host objects in the configuration environment, T-Server could become unstable. (ER# 278117022)


T-Server no longer becomes unstable if it receives corrupt messages over the CTI link. (ER# 276247878)


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Release Number 8.1.000.16 [06/27/11] – General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with T-Server Common Part (TSCP) release number 8.1.000.19. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

There are no restrictions for this release. This section describes new features that were introduced in the initial 8.1 release of T-Server for Avaya Communication Manager.

Corrections and Modifications

This release includes the following corrections and modifications:


This version of T-Server addresses a problem which can result in a stuck call in call flows where a call is pending deletion by timer in T-Server and the result of a call query reports the call active on the switch. The reported active call cancels the delete timer and the timer is not subsequently reset (when the call in T-Server is in the abandoned state). This version corrects this problem by restarting the timer for this case, ensuring the call will be later deleted. (ER# 267343511, 259860017)


This version of T-Server addresses a problem with coverage scenarios which could previously cause T-Server to interpret redirect notification of the principle station as a drop of both the principle and covering station, resulting in incorrect T-Event generation. (ER# 214050931, 229367441, 268525765)


T-Server no longer becomes unstable while processing ISCC call overflow transactions that involve previously deleted calls. (ER# 262158051, 262218732)


When the call release tracking feature is enabled, T-Server now correctly reports AttributeCtrlParty in EventCallPartyDeleted for the releasing party controller and in EventCallPartyDeleted for the noncontroller parties dropping from the call. (ER# 260578641)


Previously, T-Server only considered VDNs configured as Routing Points, when adding AttributeOtherQueue on supported call events when the vdn-as-other-queue configuration option was set to true. This version of T-Server extends the functionality around 7.2 backwards compatibility option vdn-as-other-queue, to include VDNs configured as ACD Queues (with the switch-specific type 2). (ER# 269670623)


This version of T-Server addresses a potential stability issue which has been found to occur in some call scenarios involving parties which were improperly configured in the configuration environment. (An Extension DN was configured as a Routing Point DN). (ER# 269850165)


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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


RequestCancelReqGetAccessnumber is not supported and returns an error. (TS-10974)

Found In: 8.1.010.03 Fixed In: 

T-Server maintains an incorrect mapping between UCID (Universal Call ID) and internal call objects for transfer and conference calls when the switch reports a transfer or a conference call with a UCID persisting from the consultation call. This mapping is used by the flexible call matching call overflow (COF) feature and causes it to fail in some call scenarios. (TS-10560)

Found In: 8.1.001.41 Fixed In: 8.1.001.49

Using the Ctrl-C key combination to stop T-Server when it was started from a batch file, leads to a Windows error message on the Microsoft Windows operating system. (ER# 303502951)

Found In: 8.1.001.16 Fixed In: 

T-Server shuts down if it fails to obtain an ISCC license. (ER# 278678036)

Found In: 8.1.000.16 Fixed In: 8.1.000.17

In scenarios in which T-Server is running with an active Device, Media, and Call Control API (DMCC) link, there is a potential race condition that can occur if the DMCC link and the primary CTI-link become out of sync. This race condition can potentially cause duplications of Agent level events during login, when login is followed by an immediate agent state change request. (ER# 259773691)

Found In: 8.0.101.04 Fixed In: 

When making a conference call from a principal or bridged DN (in a bridging call flow), the resulting conference in T-Server will not result in the bridging DN being dropped from the call. This may create the impression that the bridging party is still a member of the call when in fact it may have been dropped by the switch. (ER# 227237951)

Found In: 8.0.005.04 Fixed In: 

If there are conference members in different partitions, party events may not be reported correctly for single-step conferences. For correct event reporting on partitioned environments, use two-step conferences. (ER# 238262936, 238625235)

Found In: 8.0.005.04 Fixed In: 

There is a slight behavior change in the generation of T-Events for agent logout between 7.2 and 7.5 T-Server. Starting with 7.5, T-Server will report the reference ID, and any associated reasons, in the EventQueueLogout message, rather than EventAgentLogout. (ER# 221411083)

Found In: 7.6.008.01 Fixed In: 

Some call parking scenarios may result in the loss of call visibility in T-Server, causing possible call deletion when calls are parked, as well as new call creation (and deletion of UserData) when calls are unparked. (ER# 193692091 )

Found In: 7.6.007.02 Fixed In: 

When T-Server starts, if a phone is already in a dialing state, it will be incorrectly reported by T-Server as in Established state. This problem only occurs on startup and is temporary. It will be resolved when the dialing DN is either released or established. (ER# 150380481)

Found In: 7.6.006.00 Fixed In: 

When a backup T-Server becomes primary, it will send agent status queries in the background for all agents that are logged in.

Found In: 7.5.008.00 Fixed In: 

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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.


The AIX 6.1 operating system is no longer supported.

Discontinued As Of: 8.1.010.40

The Solaris 9 operating system is no longer supported.

Discontinued As Of: 8.1.010.40

The Windows 2003 operating system is no longer supported.

Discontinued As Of: 8.1.010.40

The Red Hat Enterprise Linux 5 operating system is no longer supported.

Discontinued As Of: 8.1.010.40

The Solaris 8 operating system is no longer supported.

Discontinued As Of: 8.1.000.16

The Red Hat Enterprise Linux 3.0 operating system is no longer supported.

Discontinued As Of: 8.1.000.16

The Tru64 UNIX operating system is no longer supported.

Discontinued As Of: 8.1.000.16

The AIX 5.1 and 5.2 operating systems are no longer supported.

Discontinued As Of: 8.1.000.16

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Internationalization

Information in this section is included for international customers.


There are no known internationalization issues for this product.


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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website. The following documentation also contains information about this software.

Product documentation is provided on the Customer Care website, the Genesys Documentation website, and the Documentation Library DVD.

Note: For the DVD, the New Documents on this DVD page indicates the production date for that disc. Due to disc production schedules, documentation on the Genesys Documentation website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs.

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