Release Note

T-Server for Aspect ACD

7.6.x

Genesys Telecommunications Laboratories, Inc. © 2008–2010

Contents

Introduction

Release Number AIX HP-UX Linux Solaris Tru64 UNIX Windows
7.6.002.01 [08/18/10]–Hot Fix X X   X   X
7.6.002.00 [03/17/08]–General X X X X X X
7.6.001.03 [01/30/08]–General X X X X X X

Link to 7.5 Product Release Note (Cumulative)
Known Issues and Recommendations
Discontinued Support
Internationalization
Additional Information


Introduction

As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.

This release note applies to all 7.6 releases of T-Server for Aspect ACD.

Use of Third-Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize functionality of commercial or non-commercial third parties. For specific information on any third-party software used in this product, see the Read Me.


Release Number 7.6.002.01 [08/18/10]–Hot Fix

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.20. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This is a hot fix for this product. This section describes new features that were introduced in this release:

Corrections and Modifications

This release includes the following corrections and modifications:


This release has been built with the latest libraries. (ER# 256969712)


T-Server now sends the EventError message Invalid origination address when a client requests to register a DN with more than 100 characters in the name. Previously, T-Server sometimes terminated when processing such a request. (ER# 256752983)


T-Server now correctly handles invalid DNs of type Extension when the configuration option poll-dn-tout is set to a value other than zero (0). Previously, T-Server sometimes terminated if a DN of type Extension was configured with a value not in the range of 1-3000 and the configuration option poll-dn-tout had a value other than zero (0). (ER# 248298176)


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Release Number 7.6.002.00 [03/17/08]–General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.06. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

Corrections and Modifications


This release has been built with the latest libraries. (ER# 178717087)


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Release Number 7.6.001.03 [01/30/08]–General

Supported Operating Systems
New in This Release
Corrections and Modifications

Supported Operating Systems

The operating systems supported by this release are listed in the Contents, above.

New in This Release

This release of T-Server is built with the T-Server Common Part (TSCP) release number 7.6.008.03. TSCP is the shared software that all T-Servers use. Consult the TSCP release note for information on changes to the Common Part that may affect the functionality of your particular type of T-Server.

This section describes new features that were introduced in the initial 7.6 release of T-Server for Aspect ACD:

Corrections and Modifications

There are no corrections and modifications in this initial 7.6 release.

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Known Issues and Recommendations

This section provides the latest information on known issues and recommendations associated with this product.


Deployment Guide erratum

In the T-Server Functionality table, the following footnote should appear for TRouteType Reject:

"From 7.6, subtype Reject no longer requires the SupervisedRoute = 1 extension to clear the call, because T-Server intelligently clears the call in the best manner for the switch."

Found In: 7.6 Fixed In:

When installing T-Server on a 64-bit UNIX host, the 32-bit executable can only be installed on the following platforms:

(ER# 258302891)

Found In: 7.6.002.01 Fixed In:

T-Server creates a secondary thread during connection to Contact Server through the API library, which synchronously connects to the Contact Server to prevent a communication blockage with T-Server clients. This secondary thread exists only until a connection to the Contact Server is established. In the rare circumstances when logging is used in both the main T-Server thread and in the secondary thread, T-Server may stop responding. (ER# 258096348)

Found In: 7.6.002.01 Fixed In:

In release 9.1.1 and higher of the Aspect ACD, the default configuration parameters for consult calls have been changed.Previously, the default maintenance flag #9 was set to on (checked). From release 9.1.1, the default setting of maintenance flag #9 is off (unchecked).

With the 9.1.1+ default setting (off) it may be necessary to press a phoneset key at the end of a consult call in order to come out of permanent ACW, or before being able to continue.

Please note that this parameter can normally be changed only by Aspect Engineering personnel. (ER# 128670380)

Found In: Aspect ACD 9.1.1 Fixed In:

Blind transfer, mute transfer, redirect, divert, forwarding and internal single-step transfer are not supported. Consultation calls to Routing Point (Inbound/Outbound only), and single-step transfer (Inbound/Outbound only) have limited support. (ER# 25000141)

Found In: Unspecified Fixed In:

Alerting calls cannot be released in the Aspect switch. (ER# 35449788)

Found In: Aspect 9.1 CS 5.2 Fixed In:

DTMF cannot be sent from a conference controller. (ER# 107848526)

Found In: Unspecified Fixed In:

Aspect Call Center responds to DN Status request message ESR with ESRR status value X = Busy/Other after a physical trunk disconnect. As ESRR status value X is also used for other unavailable states, such as dialing or releasing, T-Server will not generate EventDNOutOfService to clients. (ER# 16897903)

Found In: 7.1 Fixed In:

On Aspect 9.x ACD, when one analog phone calls another, the switch does not report anything except CDEM when the phones are placed on hook. (ER# 33227139)

Found In: Switch version 9.1 Fixed In:

On Aspect 9.x ACD, TAgentNotReady when an agent is already in NotReady state places the agent into Ready state. (ER# 31945167)

Found In: Switch version 9.1 Fixed In:


Calls via CTI from analog sets cannot be answered via CTI. (ER# 60770)

Found In: Switch version 8.4 Fixed In:

At startup, T-Server recognizes when trunk lines are unavailable. However, as no status change message is provided by the switch, T-Server cannot correctly reflect trunk synchronization. (ER# 97402, ER# 16897317)

Found In: 7.0.2 Fixed In:

Four-party conference is not supported. (ER# 107848335)

Found In: Unspecified Fixed In:

Parties can only be deleted from a conference call with a DN number, not with an Agent ID. (ER# 104162626)

Found In: Unspecified Fixed In:

In the following scenario, no CCEM (call connected) message is issued by the switch, and so no EventEstablished is issued for device 2:

  1. Using cast-type = direct-notoken, make call from device 1 (7.0 T-Server) to device 2 (7.1 T-Server).
  2. Answer call on device 2.

(ER# 95680, ER# 95086)

Found In: 7.1 Fixed In:

In the following scenario, retrieval of the call via CTI is not possible. It must be retrieved manually.

  1. Establish an internal call.
  2. Place the call on hold.
  3. Start T-Server.
  4. When checking TQueryAddress results, the held device is reported as 0 (idle).

As a workaround, T-Server clients can use Private Service 'Free the line 0 and/or 1'.

(ER# 95703, ER# 95070)

Found In: 7.1 Fixed In:

When a manual consult call is made to an invalid internal device, T-Server distributes EventHeld, then EventDialing, but no other event is generated to indicate call failure, because the switch reports abandoned. (ER# 100889, ER# 100890).

Found In: 7.1 Fixed In:

In the following scenario, T-Server does not show any call information, but displays the agent as Not Ready:

  1. Agent logged in and Ready.
  2. Either establish a call or press one of the line buttons.
  3. Start T-Server.

(ER# 101005, ER# 101010)

Found In: 7.1 Fixed In:

Outbound calls from analog devices to invalid numbers might be reported as busy by the switch. (ER# 92766, ER# 92765)

Found In: Switch 8.4_SP01_CM03 Fixed In:

When the Event Party Propagation (EPP) feature is activated and single-step transfer is used, Aspect T-Server does not distribute EventPartyChanged on a remote location. (ER# 91309, ER# 91778)

Found In: 7.0.203.06 Fixed In:

CTI monitoring and control of analog extensions is limited with the Aspect switch.

(ER# 66070, ER# 88369, ER# 60764, ER# 88368)

Found In: CS 5.2, Switch R 8.4 Fixed In:

In two-step transfer scenarios, the switch does not allow blind transfer. As a result, the consultation call has to be answered before the transfer can be completed. (ER# 78197, ER# 78271)

Found In: PBX 8.4, CS5.2 Fixed In:

The switch can only single-step transfer a call if at least one of the parties in the main call is a trunk party (for example, inbound call or outbound call followed by single-step transfer to an agent). (ER# 78198, ER# 78272)

Found In: PBX 8.4, CS 5.2 Fixed In:

The ISCC feature with cast type direct-ani is supported but limited. The supported scenarios are:

No other scenario is supported. (ER# 60848)

Found In: 7.0 Fixed In:


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Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.


The Solaris 2.6 operating system is no longer supported.

Discontinued As Of: 7.6

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Internationalization

Information in this section is included for international customers. There are no known restrictions specific to international customers.

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Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.

Product documentation is also provided on a Documentation Library DVD, which is produced monthly. The New Documents on this DVD page on the DVD indicates the DVD production date. Because the DVD is produced monthly, documentation on the Technical Support website may be more up-to-date than that on the DVD. To verify the latest version of a document, check the version number, located on the second page in PDFs and on the "About This File" topic for Help files.

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