As of February 1, 2012, Genesys is no longer an affiliate of Alcatel-Lucent; any indication of such affiliation within Genesys products or packaging is no longer applicable. Please see the Genesys website at http://www.genesyslab.com for more details.
This release note applies to all 8.0 releases of T-Server Common Part (TSCP) listed in the Contents, above.
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. For additional information on third-party software used in this product, see the Read Me. Please contact your technical support representative if you have any questions.
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
When completing a single-step transfer in a multi-site environment using the ISCC transaction type pullback
, T-Server now correctly propagates the ReferenceID
attribute in EventReleased
only to the client that originated the request. Previously, T-Server propagated ReferenceID
in EventReleased
to all its clients. (ER# 275935538)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality.
T-Server now supports HP-UX 64-bit running on Itanium.
This release includes the following corrections and modifications:
The connection layer on the HP-UX operating system platform has been improved to correctly process a temporary overload of TCP/IP buffers (which causes an exception with the EAGAIN
error code). Previously, T-Server incorrectly forced disconnection when such an exception was reported by the HP-UX TCP/IP layer. (ER# 257655041)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server no longer becomes unresponsive while trying to reconnect to Configuration Server after connection to it was lost. (ER# 293540581)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server no longer becomes unstable if a new connection to it is configured in a client application and then immediately removed (in the Configuration Layer), while T-Server is still processing data related to the added connection. (ER# 288600103)
In an environment where a premise T-Server is connected to load-balanced Network T-Servers, the premise T-Server now correctly propagates user data related to a multi-site call originating from the premise T-Server and received by one of the Network T-Servers after a transaction using the dnis-pool
transaction type. Previously, the premise T-Server sometimes propagated user data to a Network T-Server different from the one that actually received the call. (ER# 289419508)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server no longer provides an incorrect access number for an External Routing Point after the following changes have been made in the configuration environment:
Use Override
flag is selected and the override number is provided.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
HA T-Server or SIP Server no longer becomes unstable in an environment where a new application object is created with a connection to the running HA T-Server or SIP Server. This issue was applicable only to HA deployments, and could occur in any of the following scenarios:
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now correctly applies option values configured in the log-filter
section (hide-first, hide-last, unhide-first, unhide-last
) to hide sensitive user data in the T-Server log. Previously, T-Server could become unstable while processing those option values.
(ER# 279197231)
Supported Operating Systems
New in This Release
Corrections and Modifications
This is a hot fix for this product. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
In rare scenarios, involving dynamic update of Host
objects in the configuration environment, T-Server could become unstable. (ER# 278120314)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server's internal objects have been redesigned to prevent an exception that may occur during termination of the T-Server process. (ER# 271155430)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
Primary and backup T-Servers now run correctly according to their roles if, during a switchover, the primary and backup T-Servers get disconnected, and the connection is then restored for both. Previously in this scenario, the backup T-Server incorrectly notified its clients that its role changed to primary while it remained running in backup mode. (ER# 268718801)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
After a T-Server switchover, T-Server client applications now perform their functions correctly, if either primary or backup T-Server applications are not added to the Connections
tab in the corresponding T-Server client configuration. Previously in this scenario, after the T-Server switchover, T-Server client applications were not able to perform their functions correctly. (ER# 267847575)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When the resource-allocation-mode
option is set to circular,
T-Server now correctly allocates resources in a circular manner within each epn
partition (known to T-Server by the partition name provided in the epn
option in the Annex
tab of any access resource DN). Previously, T-Server allocated resources in a circular manner in a combined list of resources belonging to all partitions, which could result in a biased selection within any particular partition. (ER# 266721213)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now properly handles a multi-site call scenario in which a two-step transfer is completed to the original location, followed by trunk optimization. (ER# 263771669)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now correctly reports TRAP messages 00-04504 and 00-04503:
Detect Event 00-04504: Connection to [server type] [server name] at host [host name] port [port number] lost
Cancel Event 00-04503: Connected to [server type] [server name] at host [host name] port [port number]
Previously, those messages had incorrect formatting and missing data.
(ER# 243980221)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now repeatedly attempts to check out SDN licenses after restoring connection to the License Manager. Previously, after an unsuccessful attempt to check out SDN licenses again, T-Server denied the new DN registration because of a license violation. (ER# 260784558, 261757658)
T-Server no longer becomes unstable while processing ISCC call overflow transactions that involve previously deleted calls. (ER# 262218732)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When T-Server receives a TUnregisterAddress
request for a DN of type VSP (TAddressTypeVSP
), T-Server now correctly sends an EventUnregistered
message to its client. Previously, T-Server mistakenly sent EventUnregistered
in response to any request associated with this type of DN. This issue occurred in T-Server Common Part version 8.0.100.12 and later. (ER# 260744913)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The resource-allocation-mode
option, when it is set to circular
, now works as documented. This option specifies the manner in which T-Server allocates resources (that is, DNs of the External Routing Point
type and Access Resources with the Resource Type
set to dnis
) for multi-site transaction requests. Previously, external routing resources were not allocated in a circular manner. (ER# 259612411)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
In multi-site scenarios controlled by URS, when URS issues a TGetAccessNumber
request, and upon receiving a response, completes call routing to the destination site, T-Server now correctly generates an EventCallDataChanged
message containing AttributeISLinkList
for the origination site.
(ER# 255096211)
When ISCC/COF and ISCC Transaction Monitoring are in effect, T-Server now correctly destroys Target COF transactions and no longer allocates excessive memory while processing ISCC/COF scenarios. (ER# 256288371)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server no longer reports the ANI
attribute in call-monitoring events if the ani-distribution
configuration option is set to suppressed
. (ER# 250344062)
The backup T-Server in Hot Standby
mode now no longer grows in memory when a synchronization message for a new call arrives from the primary T-Server after the backup T-Server has received information about the call via its CTI link. (ER# 250604784)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now reads and reloads a large number of configured Access Number Codes more efficiently, without disrupting its normal operation. Previously, while reading the codes at startup and after reconnecting to Configuration Server or Configuration Proxy and the subsequent configuration data reloading, T-Server would stop processing messages from a CTI link, which resulted in T-Server disconnection. (ER# 235140800)
T-Server now no longer grows in memory while operating in primary mode and processing multi-site call scenarios using Event Propagation (the use-data-from
configuration option is set to current
). Previously, under such conditions, T-Server utilized excessive memory. (ER# 247530591)
Rapid call overflow between partitions processed by ISCC/COF no longer leads to stuck calls. (ER# 228367997)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality.
This release includes the following corrections and modifications:
T-Server now reports the ConnID
attribute in EventCallDataChanged
and EventCallDeleted
messages. (ER# 238266219)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
This release includes the following corrections and modifications:
T-Server has been modified to resolve race conditions in scenarios with ISCC/COF Flexible Call Matching. (ER# 10848343)
T-Server now applies dynamic changes for string array options correctly. (ER# 226981917)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
The backup T-Server in Hot Standby
mode now no longer grows in memory when a synchronization message for a new call arrives from the primary T-Server after the backup T-Server has received information about the call via its CTI link. (ER# 250604784)
In multi-site scenarios controlled by URS, when URS issues a TGetAccessNumber
request, and upon receiving a response, completes call routing to the destination site, T-Server now correctly generates an EventCallDataChanged
message containing AttributeISLinkList
for the origination site. (ER# 245865796)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server now correctly processes dynamic configuration updates for the Switch Access Code. Previously, T-Server may have become unstable after such updates. (ER# 248418003)
T-Server now no longer grows in memory while operating in primary mode and processing multi-site call scenarios using Event Propagation (the use-data-from
configuration option is set to current
). Previously, under such conditions, T-Server utilized excessive memory. (ER# 247530591)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release contains the following new features or functionality.
This release includes the following corrections and modifications:
When obtaining a version of T-Server, the correct Configuration Server Library version is now displayed. (ER# 235208951)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
When obtaining a version of T-Server, the correct Configuration Server Library version is now displayed. (ER# 235208951)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain new features or functionality.
This release includes the following corrections and modifications:
T-Server no longer uses External Routing Points configured as out of service. (ER# 234843671)
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This section describes new features that were introduced in the initial 8.0 release of T-Server Common Part.
AttributeExtensions
with ISCC transaction data requested using TGetAccessNumber
in the following requests: TMakeCall, TRouteCall, TSingleStepTransfer, TInitiateTransfer, TInitiateConference,
and TMuteTransfer.
collect-lower-priority-requests
configuration option. See your T-Server Deployment Guide for details.20009|STANDARD|MSG_TS_COMMON_LINK_ALARM_HIGH
20010|STANDARD|MSG_TS_COMMON_LINK_ALARM_LOW
20011|STANDARD|MSG_TS_COMMON_ALARM_ROUTE_FAILURE_HIGH_WATER_MARK
20012|STANDARD|MSG_TS_COMMON_ALARM_ROUTE_FAILURE_LOW_WATER_MARK
In addition, T-Server now supports a new log event to notify about failed ISCC transactions:
21019|STANDARD|ISCC_LOGMSG_TRANSACTION_FAILED
Refer to Framework 8.0 Combined Log Events Help for information about the log events.
AttributeExtensions
in EventServerInfo
messages: sdn-licenses-in-use
and sdn-licenses-available
.CallType
propagation. T-Server now supports a CallType
attribute propagation in multi-site deployments. This functionality can now be controlled with the propagated-call-type
configuration option. See your T-Server Deployment Guide for details.
This release includes the following corrections and modifications that were made between release 7.6 or earlier releases and the initial 8.0 release:
In a multi-site environment with switch partitioning or intelligent trunks, enabling the ISCC/Event Party Propagation (ISCC/EPP) feature no longer results in duplicate EventPartyAdded, EventPartyChanged,
and EventPartyDeleted
messages. (ER# 92590894)
T-Server now reports ThirdPartyDN
and ThirdPartyDNRole
attributes in EventPartyChanged
and EventPartyDeleted
messages in conference scenarios where the use-data-from
configuration option is set to consult-user-data
. (ER# 65234671)
T-Servers now properly handle multi-site call scenarios in which a transfer or conference is completed while routing of a consultation call to a remote site is in progress. Previously, under a race condition, T-Server sometimes used an incorrect ConnID
attribute, which resulted in a multi-site call routing failure. (ER# 207514361)
T-Server no longer propagates events for a call that is incorrectly associated with an earlier unsuccessfully routed call. (ER# 183326831)
This section provides the latest information on known issues and recommendations associated with this product.
Applicable only to HA deployments. HA T-Server or SIP Server may become unstable in an environment where a new application object is created with a connection to the running HA T-Server or SIP Server. This can occur in any of the following scenarios:
Found In: 8.0.101.11 | Fixed In: 8.0.101.17 |
When processing a Network Attended Transfer/Conference scenario, T-Server may not distribute ISCCEventNetworkServiceStatus
messages to all premise T-Servers that are participating in this scenario. (ER# 235869531)
Found In: 8.0.001.15 | Fixed In: 8.1.000.12 |
The backup T-Server in Hot Standby
mode may utilize excessive memory (under 100 bytes per call) when a synchronization message for a new call arrives from the primary T-Server after the backup T-Server has received information about the call via its CTI link. If a performance monitor confirms memory growth, Genesys recommends restarting the backup T-Server during off-peak hours. (ER# 250604784)
Found In: 8.0.001.12 | Fixed In: 8.0.001.20 and 8.0.101.01 |
T-Server does not report the ConnID
attribute in EventCallDataChanged
and EventCallDeleted
messages. (ER# 238266219)
Found In: 8.0.001.12 | Fixed In: 8.0.100.06 |
T-Server may apply dynamic changes for string array options incorrectly. Genesys recommends restarting T-Server for string array options changes to take effect. (ER# 226981917)
Found In: 8.0.001.12 | Fixed In: 8.0.100.04 |
The startup time of T-Server may be significantly increased in an environment in which more than 100 External Routing Points are configured. (ER# 235140800)
Found In: 8.0.001.12 | Fixed In: 8.0.100.12 |
Rapid call overflow between partitions processed by ISCC/COF may lead to stuck calls. (ER# 228367997)
Note: The ISCC/COF functionality between partitions or over smart trunks is reserved for Genesys engineering.
Found In: 8.0.001.12 | Fixed In: 8.0.100.12 |
The default value of the protocol
option in the backup-sync
section does not allow an HA connection through a secure port. Change its value to simple
or addp
. (ER# 232762101)
Found In: 8.0.001.12 | Fixed In: |
When obtaining a version of T-Server, an incorrect version (8.0.100.11) of Configuration Server Library will be displayed. The correct Configuration Server Library version for TSCP 8.0.001.15 is 8.0.100.14. (ER# 235208951)
Found In: 7.6.008.18 | Fixed In: 8.0.001.16 |
T-Server may use External Routing Points configured as out of service. (ER# 234843671)
Found In: 7.6.008.16 | Fixed In: 8.0.001.15 |
If the Client-Side Port Definition feature is enabled during T-Server installation, at startup time T-Server will report warning messages in its log regarding command-line parameters related to this feature. Ignore these messages.
Found In: 7.6.008.03 | Fixed In: |
The value of all-calls
of the ani-distribution
configuration option must be used only when requested by Genesys Technical Support.
Found In: 7.6.008.03 | Fixed In: |
If a TNetworkConsult
request is made while a previously initiated
TNetworkConsult
operation is still in progress, and the second request
specifies a different destination DN than the first request, subsequent
EventNetworkCallStatus
messages will report incorrect values for
AttributeNetworkOrigDN
and AttributeNetworkDestDN
.
(ER# 15366731)
Found In: 7.1.007.01 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
The Windows 2000 operating system is no longer supported.
Discontinued As Of: 8.0.001.12 |
The Solaris 7 operating system is no longer supported.
Discontinued As Of: 8.0.001.12 |
The HP-UX 11.00 operating system is no longer supported.
Discontinued As Of: 8.0.001.12 |
3.x T-Library clients are no longer supported.
Discontinued As Of: 8.0.001.12 |
Information in this section is included for international customers.
There are no known internationalization issues for this product.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software.
The Framework 8.0 T-Server Deployment Guide for your type of T-Server contains detailed reference information, including configuration options and functionality, specific for your type of T-Server.
The Framework 8.0 Deployment Guide helps you configure, install, start, and stop Framework components.
The Genesys Events and Models Reference Manual contains an extensive collection of events and call models describing core interaction processing in Genesys environments.
The Voice Platform SDK 8.0 .NET (or Java) API Reference contains technical details of T-Library functions.
Product documentation is provided on the Technical Support website, the Genesys Documentation wiki, and the Documentation Library DVD (produced monthly) or the Developer Documentation CD.
Note: For the DVD/CD, the New Documents on this DVD/CD page indicates the production date for that disc. Due to disc production schedules, documentation on the Technical Support website may be more up-to-date than what is available on disc immediately after a product is released or updated. To determine the version of a document, check the version number that is located on the second page in PDFs or on the About This File topic in Help files.