A B C D E F G H I L M N O P Q R S T U W

A

ACTIVE - Static variable in class com.genesyslab.omsdk.qil.QILQueueStatus
Deprecated. Indicates the queue's strategy is active in the Genesys environment.
ACTIVE_INT - Static variable in class com.genesyslab.omsdk.qil.QILQueueStatus
Deprecated. Integer representation of ACTIVE.
ACTIVE_STATUS_CHANGED - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Indicates that the queue's status changed.
ACTIVE_STATUS_CHANGED_INT - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Integer representation of ACTIVE_STATUS_CHANGED_INT
ApplicationInfo - interface com.genesyslab.omsdk.commons.ApplicationInfo.
Provides information about the connected application.
ApplicationType - class com.genesyslab.omsdk.commons.ApplicationType.
Enumerates application type available for OMSDK in Config Server
ApplicationType(int, String) - Constructor for class com.genesyslab.omsdk.commons.ApplicationType
 
addInitializationServices(InitializationServices) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Adds the services that the OMSDKConnector component initializes.
addInteractionListener(QILInteractionListener) - Method in interface com.genesyslab.omsdk.qil.QILQueue
Adds a QILInteractionListener to the listener list for interaction events.
addQueueListener(QILQueueListener) - Method in interface com.genesyslab.omsdk.qil.QILQueue
Adds a QILQueueListener to the listener list for queue events.
addServiceListener(ServiceListener, ServiceType) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Adds a ServiceListener to the listener list for a specific type of internal service.
asyncGetInteractionsByQuery(QILInteractionQueryBySQL, boolean) - Method in interface com.genesyslab.omsdk.qil.QILQueue
Asynchronously retrieves a collection of interactions according to the given SQL criteria.

B

BusinessAttribute - interface com.genesyslab.omsdk.qil.BusinessAttribute.
Represents a business attribute defined in the Configuration Layer.
BusinessAttributeType - class com.genesyslab.omsdk.qil.BusinessAttributeType.
Enumerates the possible types of business attributes available through QIL.
BusinessAttributeValue - interface com.genesyslab.omsdk.qil.BusinessAttributeValue.
Represents a business attribute value defined in the Configuration Layer.

C

CASE_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CATEGORY_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CONFIGURATION - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing the communication with the Configuration Layer.
CONFIGURATION_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of CONFIGURATION.
CONTACT_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOMER_SEGMENT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_NUMBER1 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_NUMBER2 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_NUMBER3 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING1 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING2 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING3 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING4 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING5 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING6 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
CUSTOM_STRING7 - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
changeOperationalMode(QILOperationalMode) - Method in class com.genesyslab.omsdk.qil.QILFactory
Modifies the QIL application's operational mode.
clone() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Creates and returns a copy of this object.
clone() - Method in class com.genesyslab.omsdk.qil.QILInitializationParameters
Creates and returns a copy of this object.
com.genesyslab.omsdk.commons - package com.genesyslab.omsdk.commons
Exposes the open media common classes for connecting servers, accessing connection services and getting application information.
com.genesyslab.omsdk.commons.event - package com.genesyslab.omsdk.commons.event
Exposes classes and interfaces related to event notification in connections.
com.genesyslab.omsdk.commons.exception - package com.genesyslab.omsdk.commons.exception
Exposes exceptions thrown by open media common API methods.
com.genesyslab.omsdk.qil - package com.genesyslab.omsdk.qil
Exposes Queued Interaction Layer's main API classes.
com.genesyslab.omsdk.qil.event - package com.genesyslab.omsdk.qil.event
Exposes classes and interfaces related to event notification in QIL.
com.genesyslab.omsdk.qil.exception - package com.genesyslab.omsdk.qil.exception
Exposes exceptions thrown by QIL API methods.

D

DELETED - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Indicates that the queue was deleted from the Configuration Layer's database.
DELETED_INT - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Integer representation of DELETED
DELIVERED_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
DISPOSITION_CODE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 

E

ESP - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing communication with Interaction Server through ESP (External Service Protocol).
ESP_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of ESP.
EXTERNAL_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
equals(Object) - Method in class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
 

F

FROM_ADDRESS - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
FROM_PERSONAL - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 

G

GENERIC_SERVER - Static variable in class com.genesyslab.omsdk.commons.ApplicationType
Indicates "Generic Server" application type
getAddedInteractions() - Method in interface com.genesyslab.omsdk.qil.event.QILQueueContentChangedEvent
Returns the interactions added to a queue (if any).
getAllQueues() - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns a collection of all the queues defined in the Configuration Layer in the same tenant as the current application.
getAnnex() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the Annex options defined for the application in the Configuration Layer.
getAnnex() - Method in interface com.genesyslab.omsdk.qil.BusinessAttribute
Returns the Annex options defined for this business attribute.
getAnnex() - Method in interface com.genesyslab.omsdk.qil.BusinessAttributeValue
Returns the Annex options specified for this business attribute value.
getAnnex() - Method in interface com.genesyslab.omsdk.qil.QILQueue
Returns the queue's properties specified in the Configuration Layer.
getApplicationInfo() - Method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns an ApplicationInfo object that contains the Configuration Layer's information about the current application.
getApplicationName() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the application name.
getApplicationName() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the name of the entry defined in the Configuration Layer for this application.
getApplicationType() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns application type in the Configuration Layer.
getApplicationType() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
 
getBackupHost() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's backup host.
getBackupPort() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's backup port.
getBusinessAttribute(String) - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns the business attribute defined in the Configuration Layer with the specified name.
getChangedProperties() - Method in interface com.genesyslab.omsdk.qil.event.QILInteractionPropertiesChangedEvent
Returns map of properties changed in an interaction.
Added properties are also listed
getDescription() - Method in interface com.genesyslab.omsdk.qil.BusinessAttribute
Returns this business attribute's description.
getDescription() - Method in interface com.genesyslab.omsdk.qil.BusinessAttributeValue
Returns the value's description.
getDisplayName() - Method in interface com.genesyslab.omsdk.qil.BusinessAttribute
Returns this business attribute's display name.
getDisplayName() - Method in interface com.genesyslab.omsdk.qil.BusinessAttributeValue
Returns the value's display name.
getExceptionCause() - Method in class com.genesyslab.omsdk.commons.exception.OMSDKException
 
getExceptionCause() - Method in class com.genesyslab.omsdk.commons.exception.OMSDKRuntimeException
 
getHost() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the application's base host.
getID() - Method in interface com.genesyslab.omsdk.qil.QILInteraction
Returns the interaction ID.
getID() - Method in interface com.genesyslab.omsdk.qil.QILQueue
Returns the queue ID.
getInitializationServices() - Static method in class com.genesyslab.omsdk.qil.QILFactory
Returns a com.genesyslab.omsdk.commons.InitializationServices containing service information for initializing the QIL library.
getInstance() - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the OMSDKConnector instance.
getInteraction() - Method in interface com.genesyslab.omsdk.qil.event.QILInteractionEvent
Returns the interaction associated with this event.
getInteractionList() - Method in interface com.genesyslab.omsdk.qil.QILQueryAsyncResult
Returns the IDs of the retrieved interactions.
getInteractionManager() - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns the interaction manager.
getInteractionSubtypes() - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns the "Interaction Subtype" business attribute defined in the Configuration Layer for the current application's tenant.
This business attribute contains all the interaction subtypes defined for this tenant.
getInteractionTypes() - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns the "Interaction Type" business attribute defined in the Configuration Layer in the current application's tenant.
This business attribute contains all the interaction types defined for this tenant.
getInteractionsByQuery(QILInteractionQueryBySQL, boolean) - Method in interface com.genesyslab.omsdk.qil.QILQueue
Retrieves a collection of interactions according to the given SQL criteria.
getMediaType() - Method in interface com.genesyslab.omsdk.qil.QILInteraction
Returns the interaction's media type name.
getMediaTypes() - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns the "Media Type" business attribute defined in the Configuration Layer in the current application's tenant.
getMode(int) - Static method in class com.genesyslab.omsdk.qil.QILOperationalMode
Returns the enumerated value corresponding to the specified integer.
getName() - Method in interface com.genesyslab.omsdk.qil.BusinessAttribute
Returns this business attribute's name.
getName() - Method in interface com.genesyslab.omsdk.qil.BusinessAttributeValue
Returns the value's name.
getNewMonitorStatus() - Method in interface com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent
Returns the new monitoring status of the associated queue.
getOldMonitorStatus() - Method in interface com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent
Returns the old monitoring status of the associated queue.
getOperationalMode() - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns the QIL application's operational mode.
getOperationalMode() - Method in class com.genesyslab.omsdk.qil.QILInitializationParameters
Returns the QIL application's operational mode.
getOption(String) - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the option value defined for this application in the Configuration Layer.
getOption(String, String) - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the options defined for this application in the specified section of the Configuration Layer.
getOptions() - Method in interface com.genesyslab.omsdk.commons.ApplicationInfo
Returns the options defined for the application in the Configuration Layer.
getOrderBy() - Method in class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
Gets the current ORDER BY criteria.
getParent() - Method in interface com.genesyslab.omsdk.qil.BusinessAttributeValue
Returns the business attribute to which this value belongs.
getPrimaryHost() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's primary host.
getPrimaryPort() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the Configuration Layer's primary port.
getProperties() - Method in interface com.genesyslab.omsdk.qil.QILInteraction
Returns the interaction's runtime properties.
getQILFactory() - Static method in class com.genesyslab.omsdk.qil.QILFactory
Returns the instance of QILFactory.
getQueue(String) - Method in class com.genesyslab.omsdk.qil.QILFactory
Returns the queue with the specified ID, if it exists.
getQueue() - Method in interface com.genesyslab.omsdk.qil.QILInteraction
Returns the queue to which the interaction belongs.
getQueue() - Method in interface com.genesyslab.omsdk.qil.event.QILQueueEvent
Returns the queue associated with this event.
getReason(int) - Static method in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Returns the enumerated value corresponding to the specified integer.
getReason() - Method in interface com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent
Returns the event's reason.
getReconnectionAttempts() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the number of possible reconnection attempts.
getReconnectionPeriod() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the period, in milliseconds, between two reconnection attempts.
getRemovedInteractions() - Method in interface com.genesyslab.omsdk.qil.event.QILQueueContentChangedEvent
Returns the interactions removed from a queue (if any).
getRemovedProperties() - Method in interface com.genesyslab.omsdk.qil.event.QILInteractionPropertiesChangedEvent
Returns map of propertiest that were deleted from an interaction
getServiceInfo(ServiceType) - Method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the ServiceInfo associated with the specified service type.
getServiceInfo() - Method in interface com.genesyslab.omsdk.commons.event.ServiceEvent
Returns the ServiceInfo associated with the event.
getServiceType() - Method in interface com.genesyslab.omsdk.commons.event.ServiceEvent
Returns the service type to which this event is related.
getServiceType() - Method in class com.genesyslab.omsdk.commons.exception.ServiceNotConnectedException
Returns the type of service responsible for this exception.
getServiceTypes() - Method in class com.genesyslab.omsdk.commons.InitializationServices
Returns the services used for initializing the OMSDKConnector.
getServices() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the services used for initializing the OMSDKConnector.
getServices() - Method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the services.
getSqlCriteria() - Method in class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
Gets the current SQL criteria.
getStartupLogFilePath() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns the path to the log file.
getStatus() - Method in interface com.genesyslab.omsdk.commons.ServiceInfo
Returns the service's status.
getStatus(int) - Static method in class com.genesyslab.omsdk.commons.ServiceStatus
Returns the enumerated value corresponding to the specified integer.
getStatus() - Method in interface com.genesyslab.omsdk.commons.event.ServiceStatusChangedEvent
Returns the new status of the service.
getStatus() - Method in interface com.genesyslab.omsdk.qil.QILInteraction
Returns the interaction status.
getStatus(int) - Static method in class com.genesyslab.omsdk.qil.QILInteractionStatus
Returns the enumerated value corresponding to the specified integer.
getStatus() - Method in interface com.genesyslab.omsdk.qil.QILQueue
Deprecated. as of 7.2.007.00
getStatus(int) - Static method in class com.genesyslab.omsdk.qil.QILQueueMonitorStatus
Returns the enumerated value corresponding to the specified integer.
getStatus(int) - Static method in class com.genesyslab.omsdk.qil.QILQueueStatus
Deprecated. Returns the enumerated value corresponding to the specified integer.
getStatus() - Method in interface com.genesyslab.omsdk.qil.event.QILInteractionStatusChangedEvent
Returns the new interaction's status.
getSubtype() - Method in interface com.genesyslab.omsdk.qil.QILInteraction
Returns the interaction's subtype name.
getTimeout() - Method in class com.genesyslab.omsdk.qil.exception.QILTimeoutException
Returns the timeout delay that was reached.
getType() - Method in interface com.genesyslab.omsdk.commons.ServiceInfo
Returns the service's type.
getType(int) - Static method in class com.genesyslab.omsdk.commons.ServiceType
Returns the enumerated value corresponding to the specified integer.
getType() - Method in interface com.genesyslab.omsdk.qil.BusinessAttribute
Returns this business attribute's type.
getType(int) - Static method in class com.genesyslab.omsdk.qil.BusinessAttributeType
Returns the enumerated value corresponding to the specified integer.
getType() - Method in interface com.genesyslab.omsdk.qil.QILInteraction
Returns the interaction's type name.
getValue(String) - Method in interface com.genesyslab.omsdk.qil.BusinessAttribute
Returns this business attribute's value associated with the specified name (if any); otherwise null.
getValues() - Method in interface com.genesyslab.omsdk.qil.BusinessAttribute
Returns this business attribute's values.

H

handleInteractionEvent(QILInteractionEvent) - Method in interface com.genesyslab.omsdk.qil.event.QILInteractionListener
Invoked when an event occurs on a QILInteraction of the queue to which this listener was added.
handleQueueEvent(QILQueueEvent) - Method in interface com.genesyslab.omsdk.qil.event.QILQueueListener
Invoked when an event occurs on a QILQueue object.
handleServiceEvent(ServiceEvent) - Method in interface com.genesyslab.omsdk.commons.event.ServiceListener
Invoked when an event occurs on a server connection.
hashCode() - Method in class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
 

I

ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
IDLE - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Indicates that the interaction has been processed.
IDLE_INT - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Integer representation of IDLE
INACTIVE - Static variable in class com.genesyslab.omsdk.qil.QILQueueStatus
Deprecated. Indicates the queue has no active strategy in the Genesys environment.
INACTIVE_INT - Static variable in class com.genesyslab.omsdk.qil.QILQueueStatus
Deprecated. Integer representation of INACTIVE.
INTERACTION_SERVER - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing communication with Interaction Server.
INTERACTION_SERVER_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
 
INTERACTION_SUBTYPE - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Indicates an Interaction Subtype business attribute whose values are possible interaction subtypes.
INTERACTION_SUBTYPE_INT - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Integer representation of INTERACTION_SUBTYPE
INTERACTION_TYPE - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Indicates an Interaction Type business attribute whose values are possible interaction types.
INTERACTION_TYPE_INT - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Integer representation of INTERACTION_TYPE
IS_LOCKED - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
IS_ONLINE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
InitializationException - exception com.genesyslab.omsdk.commons.exception.InitializationException.
Exception thrown when the OMSDKConnector's initialization fails.
InitializationException(String) - Constructor for class com.genesyslab.omsdk.commons.exception.InitializationException
Constructs the exception with given message
InitializationException(String, Exception) - Constructor for class com.genesyslab.omsdk.commons.exception.InitializationException
Construncts the exception with given message and caused by another exception
InitializationParameters - class com.genesyslab.omsdk.commons.InitializationParameters.
Placeholder for the parameters required to initialize the library.
InitializationParameters(String, int, String, int, String, int, int) - Constructor for class com.genesyslab.omsdk.commons.InitializationParameters
Deprecated. Deprecated. Application type should be provided explicitly. Use #InitializationParameters(String, int, String, int, String, int, int, int) instead
InitializationParameters(String, int, String, int, String, ApplicationType, int, int) - Constructor for class com.genesyslab.omsdk.commons.InitializationParameters
Constructor with required parameters for connecting to the primary and backup Configuration Layers.
InitializationServices - class com.genesyslab.omsdk.commons.InitializationServices.
Placeholder for the read-only list of services to initialize.
InteractionField - class com.genesyslab.omsdk.commons.InteractionField.
 
InteractionField() - Constructor for class com.genesyslab.omsdk.commons.InteractionField
 
initialize(InitializationParameters) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Initializes the OMSDKConnector instance with the specified initialization parameters.
initialize(QILInitializationParameters) - Static method in class com.genesyslab.omsdk.qil.QILFactory
Initializes the QILFactory instance with the specified parameters.
isCompleted() - Method in interface com.genesyslab.omsdk.qil.QILQueryAsyncResult
Indicates whether the associated operation is completed, regardless of the result.
isDefault() - Method in interface com.genesyslab.omsdk.qil.BusinessAttributeValue
Returns true if this value is the default value of the parent business attribute.
isListTruncated() - Method in interface com.genesyslab.omsdk.qil.QILInteractionList
Indicates whether the Interaction Server truncated the fetched interaction list.
isMonitored() - Method in interface com.genesyslab.omsdk.qil.QILQueue
Checks if this queue is being monitored.
isShutdownHookEnabled() - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Returns the current status of the integrated shutdown hook.
isStartupConsoleTraceOn() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns whether or not the log console is enabled.
isStartupFileTraceOn() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns whether or not the log file is enabled.

L

LCA - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing communication with the LCA (Local Control Agent) component.
LCA_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of LCA.
LINK_CONNECTED - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Indicates that a connection to the Interaction Server is restored.
LINK_CONNECTED_INT - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Integer representation of LINK_CONNECTED
LINK_DISCONNECTED - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Indicates that the connection to the Interaction Server has been lost.
LINK_DISCONNECTED_INT - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Integer representation of LINK_DISCONNECTED
leave(String, String, String) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Leaves the interaction.
lock(String, String, String) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Locks the interaction.

M

MAILBOX - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
MEDIA_TYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
MEDIA_TYPE - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Indicates a Media Type business attribute whose values are possible media types.
MEDIA_TYPE_INT - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Integer representation of MEDIA_TYPE
MONITORED - Static variable in class com.genesyslab.omsdk.qil.QILQueueMonitorStatus
Indicates that the queue's activity is monitored.
MONITORED_INT - Static variable in class com.genesyslab.omsdk.qil.QILQueueMonitorStatus
Integer representation of MONITORED
MONITORED_STATUS_CHANGED - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Indicates that the queue's monitored status changed.
MONITORED_STATUS_CHANGED_INT - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Integer representation of MONITORED_STATUS_CHANGED
MOVED_TO_QUEUE_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 

N

NAME_CHANGED - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Indicates that the queue's name (or ID) changed.
NAME_CHANGED_INT - Static variable in class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason
Integer representation of NAME_CHANGED
NOT_MONITORED - Static variable in class com.genesyslab.omsdk.qil.QILQueueMonitorStatus
Indicates that the queue's activity is not monitored.
NOT_MONITORED_INT - Static variable in class com.genesyslab.omsdk.qil.QILQueueMonitorStatus
Integer representation of NOT_MONITORED

O

OFF - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Indicates that the service is disconnected from the server.
OFF_CONNECTING - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Indicates that the service is attempting to connect the server.
OFF_CONNECTING_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Integer representation of OFF_CONNECTING status.
OFF_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Integer representation of OFF status.
OMSDKConnector - class com.genesyslab.omsdk.commons.OMSDKConnector.
Entry point for the Open Media SDKs.
OMSDKConnectorUninitializedException - exception com.genesyslab.omsdk.commons.exception.OMSDKConnectorUninitializedException.
Exception thrown when attempting a request on an uninitialized OMSDKConnector.
OMSDKConnectorUninitializedException(String) - Constructor for class com.genesyslab.omsdk.commons.exception.OMSDKConnectorUninitializedException
 
OMSDKConnectorUninitializedException(String, Exception) - Constructor for class com.genesyslab.omsdk.commons.exception.OMSDKConnectorUninitializedException
 
OMSDKEnum - class com.genesyslab.omsdk.commons.OMSDKEnum.
Base class for classes that enumerate predefined values.
OMSDKException - exception com.genesyslab.omsdk.commons.exception.OMSDKException.
Base class for OMSDK exceptions.
OMSDKRuntimeException - exception com.genesyslab.omsdk.commons.exception.OMSDKRuntimeException.
Base class for all OMSDK runtime exceptions.
ON - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Indicates that the service is connected to the server and that it is working properly.
ON_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceStatus
Integer representation of ON status.

P

PARENT_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
PLACED_IN_QUEUE_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
PRIORITY - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
parseApplicationType(String) - Static method in class com.genesyslab.omsdk.commons.ApplicationType
 
placeInQueue(String, String, String, String) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Places the interaction in a specific queue.
pull(String, String, String) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Pulls the interaction.

Q

QILBaseException - exception com.genesyslab.omsdk.qil.exception.QILBaseException.
Base class for all QIL exceptions.
QILConfigurationInvalidException - exception com.genesyslab.omsdk.qil.exception.QILConfigurationInvalidException.
Thrown when misconfiguration found.
QILConfigurationInvalidException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILConfigurationInvalidException
Constructs the exception with given message
QILConfigurationInvalidException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILConfigurationInvalidException
Construncts the exception with given message and caused by another exception
QILConnectionFailedException - exception com.genesyslab.omsdk.qil.exception.QILConnectionFailedException.
Exception thrown when connection fails at initial stage.
QILConnectionFailedException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILConnectionFailedException
Constructs the exception with given message
QILConnectionFailedException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILConnectionFailedException
Construncts the exception with given message and caused by another exception
QILFactory - class com.genesyslab.omsdk.qil.QILFactory.
Entry point of Queued Interaction Layer.
QILInitializationException - exception com.genesyslab.omsdk.qil.exception.QILInitializationException.
Exception thrown when an error occurs during the QIL engine's initialization.
QILInitializationException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILInitializationException
Constructs the exception with given message
QILInitializationException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILInitializationException
Construncts the exception with given message and caused by another exception
QILInitializationParameters - class com.genesyslab.omsdk.qil.QILInitializationParameters.
Placeholder for the additional QIL parameters required to initialize QIL.
QILInitializationParameters() - Constructor for class com.genesyslab.omsdk.qil.QILInitializationParameters
 
QILInteraction - interface com.genesyslab.omsdk.qil.QILInteraction.
Represents an open media interaction object.
QILInteractionEvent - interface com.genesyslab.omsdk.qil.event.QILInteractionEvent.
An event reporting changes in a QILInteraction of a monitored queue.
QILInteractionList - interface com.genesyslab.omsdk.qil.QILInteractionList.
Contains a list of interaction IDs.
QILInteractionListener - interface com.genesyslab.omsdk.qil.event.QILInteractionListener.
The listener for receiving changes in the interactions of a monitored queue.
QILInteractionManager - interface com.genesyslab.omsdk.qil.QILInteractionManager.
Manages QIL interactions.
QILInteractionPropertiesChangedEvent - interface com.genesyslab.omsdk.qil.event.QILInteractionPropertiesChangedEvent.
Fired when properties of Interaction are changed
QILInteractionQueryBySQL - class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL.
Specifies a query condition for fetching interactions from a queue and for ordering the returned interactions.
QILInteractionQueryBySQL() - Constructor for class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
 
QILInteractionStatus - class com.genesyslab.omsdk.qil.QILInteractionStatus.
Enumerates the possible statuses for an interaction.
QILInteractionStatusChangedEvent - interface com.genesyslab.omsdk.qil.event.QILInteractionStatusChangedEvent.
A QILInteractionEvent event reporting a status change in the associated interaction.
QILLoginFailedException - exception com.genesyslab.omsdk.qil.exception.QILLoginFailedException.
Exception thrown when the agent login fails.
QILLoginFailedException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILLoginFailedException
Constructs the exception with given message
QILLoginFailedException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILLoginFailedException
Construncts the exception with given message and caused by another exception
QILMaxNumberOfSnapshotsException - exception com.genesyslab.omsdk.qil.exception.QILMaxNumberOfSnapshotsException.
Exception thrown when the Interaction Server reached the maximum number of simultaneous snapshots.
QILMaxNumberOfSnapshotsException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILMaxNumberOfSnapshotsException
 
QILMaxNumberOfSnapshotsException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILMaxNumberOfSnapshotsException
 
QILNoInteractionFromIxnServer - exception com.genesyslab.omsdk.qil.exception.QILNoInteractionFromIxnServer.
Exception thrown by QILQueue#getInteractionsByQuery() and QILQueryAsyncResult#getInteractionList() when the Interaction Server returns no interaction.
QILNoInteractionFromIxnServer(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILNoInteractionFromIxnServer
 
QILNoInteractionFromIxnServer(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILNoInteractionFromIxnServer
 
QILNoInteractionsPulled - exception com.genesyslab.omsdk.qil.exception.QILNoInteractionsPulled.
Exception thrown when the interaction was not pulled.
QILNoInteractionsPulled(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILNoInteractionsPulled
 
QILNoInteractionsPulled(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILNoInteractionsPulled
 
QILNotConnectedException - exception com.genesyslab.omsdk.qil.exception.QILNotConnectedException.
Exception thrown when the library cannot perform a request because it is not connected.
QILNotConnectedException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILNotConnectedException
Constructs the exception with given message
QILNotConnectedException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILNotConnectedException
Construncts the exception with given message and caused by another exception
QILObjectNotFoundException - exception com.genesyslab.omsdk.qil.exception.QILObjectNotFoundException.
Exception thrown when the requested object cannot be found.
QILObjectNotFoundException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILObjectNotFoundException
Constructs the exception with given message
QILObjectNotFoundException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILObjectNotFoundException
Construncts the exception with given message and caused by another exception
QILOperationNotAvailableException - exception com.genesyslab.omsdk.qil.exception.QILOperationNotAvailableException.
Exception thrown when the requested operation is not available due to the current run mode.
QILOperationNotAvailableException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILOperationNotAvailableException
 
QILOperationNotAvailableException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILOperationNotAvailableException
 
QILOperationalMode - class com.genesyslab.omsdk.qil.QILOperationalMode.
Lists the possible operational modes for a QIL application.
QILOperationalModeRestrictionException - exception com.genesyslab.omsdk.qil.exception.QILOperationalModeRestrictionException.
Exception thrown when the called method is not accessible in the current operational mode.
QILOperationalModeRestrictionException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILOperationalModeRestrictionException
 
QILOperationalModeRestrictionException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILOperationalModeRestrictionException
 
QILQueryAsyncResult - interface com.genesyslab.omsdk.qil.QILQueryAsyncResult.
Synchronizes with the asynchronous QILQueue#asyncGetInteractionsByQuery() method of the QILQueue interface.
QILQueue - interface com.genesyslab.omsdk.qil.QILQueue.
Represents a queue, defined as a script object of type Interaction Queue in the Configuration Layer.
QILQueueContentChangedEvent - interface com.genesyslab.omsdk.qil.event.QILQueueContentChangedEvent.
An event reporting a change in a queue's interaction list.
QILQueueEvent - interface com.genesyslab.omsdk.qil.event.QILQueueEvent.
Base class for all queue events.
QILQueueListener - interface com.genesyslab.omsdk.qil.event.QILQueueListener.
The listener interface for receiving changes in the QILQueue to which this listener is added.
QILQueueMonitorStatus - class com.genesyslab.omsdk.qil.QILQueueMonitorStatus.
Enumerates the possible monitoring statuses for a queue activity.
QILQueueMonitorStatusEvent - interface com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.
An event reporting changes in a queue's QILQueueMonitorStatus status.
QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason - class com.genesyslab.omsdk.qil.event.QILQueueMonitorStatusEvent.QILQueueMonitorStatusChangeReason.
Specifies the possible reasons for getting a QILQueueMonitorStatusChangeEvent.
QILQueueNotActiveException - exception com.genesyslab.omsdk.qil.exception.QILQueueNotActiveException.
Deprecated. as pf 7.2.007.00
QILQueueNotActiveException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILQueueNotActiveException
Deprecated. Constructs the exception with given message
QILQueueNotActiveException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILQueueNotActiveException
Deprecated. Construncts the exception with given message and caused by another exception
QILQueueNotMonitoredException - exception com.genesyslab.omsdk.qil.exception.QILQueueNotMonitoredException.
Exception thrown when an action associated with monitored queues is requested on a non-monitored QILQueue.
QILQueueNotMonitoredException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILQueueNotMonitoredException
Constructs the exception with given message
QILQueueNotMonitoredException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILQueueNotMonitoredException
Construncts the exception with given message and caused by another exception
QILQueueStatus - class com.genesyslab.omsdk.qil.QILQueueStatus.
Deprecated. as of 7.2.007.00
QILRequestFailedException - exception com.genesyslab.omsdk.qil.exception.QILRequestFailedException.
Exception thrown when a request failed.
QILRequestFailedException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILRequestFailedException
Constructs the exception with given message
QILRequestFailedException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILRequestFailedException
Construncts the exception with given message and caused by another exception
QILRuntimeException - exception com.genesyslab.omsdk.qil.exception.QILRuntimeException.
Base class for all QIL runtime exceptions.
QILTimeoutException - exception com.genesyslab.omsdk.qil.exception.QILTimeoutException.
Exception thrown when a request to the Configuration Layer times out.
QILTimeoutException(int) - Constructor for class com.genesyslab.omsdk.qil.exception.QILTimeoutException
Constructor for this exception.
QILTimeoutException(String, int, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILTimeoutException
Constructs the exception caused by another exception
QILUninitializedException - exception com.genesyslab.omsdk.qil.exception.QILUninitializedException.
Exception thrown when attempting a request on an uninitialized QILFactory.
QILUninitializedException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILUninitializedException
Constructs the exception with given message
QILUninitializedException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILUninitializedException
Constructs the exception caused by another exception
QILUnsuccessfulModeChangeException - exception com.genesyslab.omsdk.qil.exception.QILUnsuccessfulModeChangeException.
Exception thrown when the mode change failed
QILUnsuccessfulModeChangeException(String) - Constructor for class com.genesyslab.omsdk.qil.exception.QILUnsuccessfulModeChangeException
 
QILUnsuccessfulModeChangeException(String, Exception) - Constructor for class com.genesyslab.omsdk.qil.exception.QILUnsuccessfulModeChangeException
 
QUEUED - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Indicates that the interaction is currently waiting in a queue and available for processing.
QUEUED_INT - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Integer representation of QUEUED

R

REASON_CODE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
RECEIVED_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
REPORTING_MODE - Static variable in class com.genesyslab.omsdk.qil.QILOperationalMode
Indicates the default reporting mode.
REPORTING_MODE_INT - Static variable in class com.genesyslab.omsdk.qil.QILOperationalMode
Integer representation of QILOperationalMode.REPORTING_MODE.
ROUTING - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Indicates that a router is processing the interaction.
ROUTING_INT - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Integer representation of ROUTING
release() - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Releases this instance and all the objects made available through this interface.
releaseFactory() - Static method in class com.genesyslab.omsdk.qil.QILFactory
Releases this instance and all the objects made available through this interface.
releaseInteractionsList(QILInteractionList) - Method in interface com.genesyslab.omsdk.qil.QILQueue
Releases the interactions list created by a call to the QILQueue.getInteractionsByQuery(QILInteractionQueryBySQL, boolean) method.
removeInteractionListener(QILInteractionListener) - Method in interface com.genesyslab.omsdk.qil.QILQueue
Removes a QILInteractionListener from the listener list for interaction events.
removeProperties(String, Collection) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Removes a set of interaction properties.
removeProperty(String, String) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Removes an interaction property.
removeQueueListener(QILQueueListener) - Method in interface com.genesyslab.omsdk.qil.QILQueue
Removes a QILQueueListener from the listener list for queue events.
removeServiceListener(ServiceListener, ServiceType) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Removes the specified ServiceListener from the listener list for a specific type of internal service.

S

SERVICE_OBJECTIVE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SERVICE_TYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
STATE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUBJECT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUBMITTED_AT - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUBMITTED_BY - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUBTYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
SUPERVISOR_MODE - Static variable in class com.genesyslab.omsdk.qil.QILOperationalMode
Indicates the supervisor mode.
SUPERVISOR_MODE_INT - Static variable in class com.genesyslab.omsdk.qil.QILOperationalMode
Integer representation of QILOperationalMode.SUPERVISOR_MODE.
ServiceEvent - interface com.genesyslab.omsdk.commons.event.ServiceEvent.
An event reporting a change in a server connection.
ServiceException - exception com.genesyslab.omsdk.commons.exception.ServiceException.
Exception thrown when a service connection triggers an internal error.
ServiceException(String) - Constructor for class com.genesyslab.omsdk.commons.exception.ServiceException
 
ServiceException(String, Exception) - Constructor for class com.genesyslab.omsdk.commons.exception.ServiceException
 
ServiceInfo - interface com.genesyslab.omsdk.commons.ServiceInfo.
Provides information about a server connection backend used by the common library.
ServiceListener - interface com.genesyslab.omsdk.commons.event.ServiceListener.
The listener interface for receiving changes on a type of server connection.
ServiceNotConnectedException - exception com.genesyslab.omsdk.commons.exception.ServiceNotConnectedException.
Exception thrown when a request fails because the service is no longer connected.
ServiceNotConnectedException(ServiceType) - Constructor for class com.genesyslab.omsdk.commons.exception.ServiceNotConnectedException
 
ServiceStatus - class com.genesyslab.omsdk.commons.ServiceStatus.
Enumerates the possible statuses of service connections.
ServiceStatusChangedEvent - interface com.genesyslab.omsdk.commons.event.ServiceStatusChangedEvent.
An event reporting a service status change.
ServiceType - class com.genesyslab.omsdk.commons.ServiceType.
Enumerates the possible types of service connections.
setOperationalMode(QILOperationalMode) - Method in class com.genesyslab.omsdk.qil.QILInitializationParameters
Modifies the QIL application's operational mode.
setOrderBy(String) - Method in class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
Sets the current ORDER BY criteria.
setProperties(String, Map) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Sets new values for a set of properties.
setProperty(String, String, Object) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Sets a new value for the specified interaction property.
setShutdownHookEnabled(boolean) - Static method in class com.genesyslab.omsdk.commons.OMSDKConnector
Controls the usage of the integrated shutdown hook.
setSqlCriteria(String) - Method in class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
Sets the SQL criteria.
setStartupConsoleTraceOn(boolean) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Enables or disables the log console.
setStartupFileTraceOn(boolean) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Enables or disables the log file.
setStartupLogFilePath(String) - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Sets the path to the log file.
startMonitoring() - Method in interface com.genesyslab.omsdk.qil.QILQueue
Starts monitoring this queue.
stopMonitoring() - Method in interface com.genesyslab.omsdk.qil.QILQueue
Stops monitoring this queue.
stopProcessing(String, String, String) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Stops the processing of the interaction and deletes it from the Interaction Server database).

T

THIRDPARTY_SERVER - Static variable in class com.genesyslab.omsdk.commons.ApplicationType
Indicates "Third party Server" application type
TYPE - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
toInt() - Method in class com.genesyslab.omsdk.commons.OMSDKEnum
Returns an integer representation of this enumerated value.
toString() - Method in class com.genesyslab.omsdk.commons.InitializationParameters
Returns a string representation of the object.
toString() - Method in class com.genesyslab.omsdk.commons.OMSDKEnum
Returns a string representation of this enumerated value.
Unique within enumeration class.
toString() - Method in class com.genesyslab.omsdk.qil.QILInitializationParameters
 
toString() - Method in class com.genesyslab.omsdk.qil.QILInteractionQueryBySQL
 

U

UCS - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Indicates the service managing the communication with UCS (Universal Contact Server).
UCS_INT - Static variable in class com.genesyslab.omsdk.commons.ServiceType
Integer representation of UCS.
UNDEFINED - Static variable in class com.genesyslab.omsdk.qil.QILQueueMonitorStatus
Indicates that QIL cannot determine the queue's monitoring status.
UNDEFINED - Static variable in class com.genesyslab.omsdk.qil.QILQueueStatus
Deprecated. Indicates that QIL cannot determine this queue's status.
UNDEFINED_INT - Static variable in class com.genesyslab.omsdk.qil.QILQueueMonitorStatus
Integer representation of UNKNOWN
UNDEFINED_INT - Static variable in class com.genesyslab.omsdk.qil.QILQueueStatus
Deprecated. Integer representation of UNKNOWN
UNKNOWN - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Indicates business attribute types other than Interaction Type, Interaction Subtype, and Media Type.
UNKNOWN - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Indicates that QIL cannot determine the interaction's status.
UNKNOWN_INT - Static variable in class com.genesyslab.omsdk.qil.BusinessAttributeType
Integer representation of UNKNOWN
UNKNOWN_INT - Static variable in class com.genesyslab.omsdk.qil.QILInteractionStatus
Integer representation of UNKNOWN
unlock(String, String, String) - Method in interface com.genesyslab.omsdk.qil.QILInteractionManager
Unlocks a locked interaction.

W

WORKBIN_AGENT_GROUP_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
WORKBIN_AGENT_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
WORKBIN_PLACE_GROUP_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
WORKBIN_PLACE_ID - Static variable in class com.genesyslab.omsdk.commons.InteractionField
 
waitCompleted() - Method in interface com.genesyslab.omsdk.qil.QILQueryAsyncResult
Waits for the associated operation to complete.

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